Report a Missed Bin Collection
If your bin was missed on your collection day, you can report it to us using the form below. You can use this form at any time of day but all misses must be reported to us within two working days of when your collection was due. If you report the miss too late we will not return.
We will return for your missed collection within two working days of you reporting the miss. This is as long as there are no reasons given such as the bin was contaminated.
Please note, Saturday is not a normal working day for our contractors but there are occasions when they may return on a Saturday so please leave your bin out in the usual collection place.
Before reporting that your bin was missed, please ensure that your bin:
- was unobstructed and placed at the edge of your property
- did not contain the wrong type of waste (see ‘What goes in my bins‘)
- was put out on the correct day for collection by 6am (see ‘collection day calendar‘)
If the above criteria is not met, our contractors will not return to empty your bin.