Report a Missed Bin Collection

If your bin was missed on your collection day, you can report it to us using the form below. You can use this form at any time of day but all misses must be reported to us within two working days of when your collection was due. If you report the miss too late we will not return.

Report a Missed Bin Collection ›

We will return for your missed collection within two working days of you reporting the miss. This is as long as there are no reasons given such as the bin was contaminated.

Please note, Saturday is not a normal working day for our contractors but there are occasions when they may return on a Saturday so please leave your bin out in the usual collection place.

Before reporting that your bin was missed, please ensure that your bin:

If the above criteria is not met, our contractors will not return to empty your bin.

Find out the next collection dates for your property ›