Waste Collection Service Update

We’re Working to Restore Normal Service

Most collections are now being completed much closer to their scheduled collection day, and overall service performance has improved considerably. However, some areas may still experience delays while recovery work continues, and crews work towards restoring a fully normal service. For the latest Mole Valley service updates, please visit Joint Waste Solution’s website.

We understand the frustrations that missed or delayed collections can cause, and we would like to thank residents for their patience and understanding while improvements continue.

We would also like to recognise the hard work of collection crews and support teams, who have been working in challenging circumstances to improve service performance and restore normal collections as quickly as possible and everyone working behind the scenes to keep the service running.

Below you’ll find a list of Frequently Asked Questions (FAQs) that we hope will provide some clarity on the situation and next steps.

And a few useful links:

Some disruption remains and occasional delays are still being experienced in certain areas. Crews continue to work hard to restore a fully normal service as quickly as possible.

The disruption was caused by a combination of factors, including vehicle shortages, a higher-than-normal number of breakdowns, staffing challenges, maintenance requirements and the impact of recent hot weather. These issues affected Amey’s ability to complete all collections as scheduled.

A range of measures have been implemented, including prioritising vehicle repairs, returning vehicles to service more quickly, sourcing additional vehicles where possible, reviewing collection rounds and continuing recruitment activity. These actions have helped improve collection performance and reduce delays.

While collection services have improved significantly, some areas continue to experience occasional delays. If the collection on your road has been delayed, please continue to leave your bin out for collection. Crews will return as soon as operationally possible.

If your collection has been delayed, crews will return as soon as operationally possible. Please continue to leave your bin out for collection.

There can be a number of reasons why an individual bin has not been collected, including access issues, contamination, operational interruptions or a genuine missed collection. If your bin remains uncollected after 4pm and there is no known service disruption affecting your area, please report it online.

There can be a number of reasons why an individual bin has not been collected, including access issues, contamination, operational interruptions or being accidently missed. If your bin remains uncollected after 4pm and there is no known service disruption affecting your area, please report it online.

Collection crews may return to an area outside the normal collection schedule where delays have occurred. Leaving your bin out helps ensure it can be collected as soon as resources become available.

Where collections have been significantly delayed, reasonable amounts of additional waste may be presented alongside the relevant bin. Any additional waste should be securely bagged and presented neatly. Crews will collect it where operationally possible.

Hot weather can cause food waste to decompose more quickly, which may lead to unpleasant odours and, in some cases, maggots.

There are several simple steps you can take to reduce these issues:

  • Empty your kitchen food waste caddy into your outdoor food waste bin regularly and ensure the lid is fully closed.
  • Store your food waste bin in a shaded area where possible, as direct sunlight speeds up decomposition.
  • Keep the bin out of reach of animals such as foxes. On collection day, place your food waste bin on top of your rubbish or recycling bin and consider using a small weight, such as a brick, to help keep the lid closed.
  • Consider freezing particularly odorous food waste, such as fish, and placing it in your food waste bin the night before or on the day of collection.
  • Sprinkle a small amount of baking soda inside the caddy or bin to help neutralise odours.
  • Avoid pouring liquids into your food waste caddy, as this can accelerate decomposition.
  • Clean your food waste bin regularly using hot water and washing-up liquid to help keep it fresh and hygienic.

Collection crews may continue to start earlier during periods of hot weather to protect staff welfare and maximise productivity. Residents should continue to ensure bins are presented by 5.30am on collection day.
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