Bin Orders and Removals

You can order new wheelie bins for refuse and recycling, as well as indoor and outdoor caddies for food waste. Please have your payment card ready. For Garden Waste, please go to Garden Waste – Manage my Subscription.

You can also use the form below to arrange for a spare bin to be removed free of charge.

Looking for advice on bin colours? Learn more here.

Request an Additional/Replacement Bin

Warranty

We expect our bins to last 10 years (5 years for the outdoor food caddy), after which time any damage will be attributed to fair wear and tear. This is because it is reasonable to expect the plastic to erode over time, and the repeated lifting and movement of the bin may eventually cause damage. Indoor food caddies are the responsibility of the resident.

As not all bins will have a date of manufacture (if there is one, it is usually on the lid of the bin), we ask that you keep a record of your purchase as this will help prove the length of time you have had it.

To order a replacement bin, please use our online form


Damaged Bins

If you believe your bin has been damaged by the collection crew, you can report this by using our online form.

An investigation will then be carried out. If it is found that the bin was damaged during the collection, and it was less than 10 years old, the damaged bin will be replaced free of charge.

Containers available:

Refuse

  • Standard 240 litre wheeled bin: £62.00
  • Small 140 litre wheeled bin: £40.00

Recycling

  • Standard 240 litre wheeled bin: £62.00
  • Small 140 litre wheeled bin: £40.00

Food Waste

  • 23 litre outdoor dark green caddy: £8.00
  • 7 litre indoor silver caddy: £4.00

Garden Waste

Bins that have gone missing following collection may turn up in a couple of days. We therefore ask that you wait at least 48 hours before requesting a replacement bin.

To reduce the likelihood of your bin being lost or stolen, we suggest that you write your house name or number clearly on your own bin/s.

Recycling

You may request up to 3 recycling bins per household as part of your regular collection.

Alternatively, clear recycling sacks can be purchased from supermarkets and presented with occasional excess recycling (e.g. around Christmas).

Refuse

Each household may present one refuse (general waste) bin. Please note, we are unable to collect additional waste at any time.

If you are a large household, have children in nappies, or have medical waste that you need to dispose of regularly, you may qualify for an additional temporary refuse bin. Apply online.

Garden Waste

For additional garden waste bins, please go to Garden Waste – Manage my Subscription

Existing properties

You should already have bins. If you are moving into an existing property without bins, you can request them online.

New build properties

Please check with the property developer as to whether they have ordered bins for your property before requesting them online.

Communal properties

Flats and communal properties are supplied with large bulk refuse bins, recycling bins and food waste bins.

Requests for new or additional bulk bins should be directed to your managing agent or housing association.