Bin Orders and Removals

You can order new wheelie bins for refuse and recycling, as well as indoor and outdoor caddies for food waste. Please have your payment card ready. For Garden Waste, please go to Garden Waste – Manage my Subscription.

You can also use the form below to arrange for a spare bin to be removed free of charge.

Request an Additional/Replacement Bin

We expect our bins to last 10 years, after which time any damage will be attributed to fair wear and tear. The only exception is the outdoor food waste caddy, which we expect to last 5 years. Indoor food caddies are the responsibility of the resident.

As not all bins will have a date of manufacture (if there is one, it is usually on the lid of the bin), we ask that you keep a record of your purchase as this will help prove the length of time you have had it.

Damaged Bins

If you believe your bin has been damaged by the collection crew, you can report this using our online form.

For bins that are less than 10 years old, and have been damaged during collection, the damaged bin will be replaced free of charge. Bins more than 10 years old will also be replaced free of charge if the bin has been damaged by the collection crew. If your bin is more than 10 years old, and it is found that the damage was not caused by the crew, you will be asked to pay for a replacement. This is because it is reasonable to expect the plastic to erode over time, and the repeated lifting and movement of the bin may eventually cause damage.

Containers available:


  • Standard 240 litre wheeled bin: £62.00
  • Small 140 litre wheeled bin: £40.00


  • Standard 240 litre wheeled bin: £62.00
  • Small 140 litre wheeled bin: £40.00

Food Waste

  • 23 litre outdoor dark green caddy: £8.00
  • 7 litre indoor silver caddy: £4.00

Garden Waste

Bins that have gone missing following collection may turn up in a couple of days. We therefore ask that you wait at least 48 hours before requesting a replacement bin.

To reduce the likelihood of your bin being lost or stolen, we suggest that you write your house name or number clearly on your own bin/s.


You may request up to 3 recycling bins per household as part of your regular collection.

Alternatively, clear recycling sacks can be purchased from supermarkets and presented with occasional excess recycling (e.g. around Christmas).


Each household may present one refuse (general waste) bin. Please note, we are unable to collect additional waste at any time.

If you are a large household, have children in nappies, or have medical waste that you need to dispose of regularly, you may qualify for an additional temporary refuse bin. Apply online.

Garden Waste

For additional garden waste bins, please go to Garden Waste – Manage my Subscription

Existing properties

You should already have bins. If you are moving into an existing property without bins, you can request them online.

New build properties

Please check with the property developer as to whether they have ordered bins for your property before requesting them online.

Communal properties

Flats and communal properties are supplied with large bulk refuse bins, recycling bins and food waste bins.

Requests for new or additional bulk bins should be directed to your managing agent or housing association.