Progressing Together

We will

Review our ways of working to make us more efficient, effective, and to improve customer satisfaction
Increase the online options available for our residents and businesses, so they have better choice in how, and when, to access our services
Make sure our customer interactions are managed in a way that provides best value for money and faster, more efficient outcomes for our residents and businesses
Train and develop our staff so we can continue to improve how we deliver our services, now and in the future

2024/25 Annual Plan Objective	Cabinet Portfolio
19. Continue to work jointly with Elmbridge for the delivery of a joint depot for Mole Valley and Elmbridge in close proximity to the existing facilities at Randalls Road	Councillor Rosemary Hobbs
20. Deliver the Evolve 2026 transformation programme to transform our services to ensure that they are modern, valued, efficient, digital by choice and accessible by all and assist in delivering the savings required.	Councillor Bridget Kendrick

2024/25 Cabinet Performance Indicator	Target 2024/25
20. Percentage of council tax collected	98.5%
21. Percentage of business rates collected	98.5%
22. Percentage of commercial rent collected within 21 days of invoice	90%
23. Customer satisfaction with Leatherhead Leisure Centre	TBC
24. Customer satisfaction with Dorking Sports Centre	TBC
25. Customer satisfaction level for Dorking Halls	85%
26. Percentage of calls answered within 60 seconds by the Customer Services Unit	80%
27. Percentage of enquiries resolved at first point of contact by the Customer Services Unit	60%
28. Number of e-forms used to access Council services	Higher than previous year
29. Number of customers signed up to ‘My Account’ (self-service portal)	Higher than previous year