Winter Info Hub
We have brought together some key information, support, and resources to support our residents throughout the winter period.
Until 10 January 2026, the day your waste is collected will temporarily change, to enable bin collection crews time off over the festive break. Please note that your rubbish/recycling week pattern will not be affected.
Find out your collections via Where I Live or sign up for weekly collection reminders!
- You can see recycling, refuse, and Garden Waste (if you are a subscriber to this service) collection dates for your property via Where I Live. All you need is your postcode! Take a look here.
- Want bin collection reminders sent to your inbox? You can register for weekly bin collection reminders here!
- You can also view, download, and print collection calendars from our Bin Collection page here.
Out of Hours and Emergency Contact Information
Building Control: Dangerous Structures – Local authorities have a legal duty to provide a 24/7 service to deal with buildings or structures so that there is no danger to people. Out of hours, this service can be accessed on 01883 722000.
Homelessness: We provide a homelessness service. If somebody finds that they have nowhere to stay and our offices are closed, they can call 0300 123 7718.
Found dog: If you find a dog outside office hours (including weekends and bank holidays) call the out of hours number on 0300 123 7718 to report it.
Other emergency issue: If you encounter an issue which you believe requires an immediate response, contact us on 0300 123 7718.
For other contact requirements, visit our page here.
There are several ways to recycle your Christmas tree in Mole Valley. Garden waste subscribers can recycle real Christmas trees in their kerbside collection. Simply remove all decorations and lights, chop it into smaller pieces so the lid can close, and place inside the garden waste bin.
Alternatively, between 1-17 January 2026, you can drop off your tree at any of these recycling points:
- Ashtead Peace Memorial Hall
- Lower Road, Bookham
- Reigate Road, Dorking (Behind Dorking Halls)
- Ockley Village Hall
Or, take it to Dorking or Leatherhead community recycling centres (CRCs).
For recycling advice on what to do with items such as wrapping paper, take a look at the handy search tool from Joint Waste Solutions here.
For two years, Surrey County Council has worked with partners across the county to run the Warm Welcome scheme – these are local venues that residents can access for a free hot drink and other support services between November and March.
In essence, a Warm Welcome space is a physical space run by a community group, charity, organisation, or business, where people can come to:
- Warm up
- Get a hot drink for free
- Get energy advice & debt support
- Enjoy some social interaction
- In some settings also benefit from additional services such as free meals & activities
See an online map of Warm Welcome Venues in Surrey here.
Alternatively, for a list of Warm Welcome Venues in Mole Valley along with opening times, please click here.
Our Help with the Cost of Living page provides a range of information and resources including:
Around 1 in 4 homes suffer from water losses, like dripping taps, leaky toilets and outdoor taps and hoses. Colder temperatures and changeable weather can cause a leaky pipe to freeze, and sometimes burst, which could mean a hefty repair bill and an impact to your water supply.
Prepare your home now through checking for leaks and insulating pipes throughout your household. Reducing leaks could even save you money on your bill.
If you need extra support, SES Water is here to help. You may be eligible for one of its water support schemes if you’re having trouble paying your bill, or if you are just in need of some extra assistance.
We appreciate it can be confusing to know which service rests with which council.
Let’s help clear up the confusion! Here’s a list of the key services we offer at Mole Valley District Council along with those provided by Surrey County Council.