Performance Indicators Report April 2023 – January 2024

Number of telecare service users

Status: Data Only

Current Target: N/A (aim to maximise)

Q1 2022/23: 1265

Q2 2022/23: 1245

Q3 2022/23: 1220

Q4 2022/23: 1179

Q1 2023/24: 1186

Q2 2023/24: 1162

Q3 2023/24: 1153

Data shows actual number of Mole Valley Life Telecare Users as at the end of each quarter. This does not include other Mole Valley Life clients such Reigate and Banstead and Tandridge users, and corporate connections.

Number of community transport journeys

Status: Data Only

Current Target: N/A (aim to maximise)

Data shows total number of journeys for each month. This does not include contract work such as Home to School or hire.

Number of households in bed & breakfast accommodation

Status: Data Only

Current Target: N/A

Data shows actual number of households as at the end of each month.

Number of households on the Housing Register

Status: Data Only

Current Target: N/A

Data shows actual number of households as at the end of each month.

Percentage of streets with acceptable levels of litter

Status: Green

Current Target: 96% (aim to maximise)

Q1 2022/23: 100%

Q2 2022/23: 100%

Q3 2022/23: 100%

Q4 2022/23: 99%

Q1 2023/24: 98%

Q2 2023/24: 99%

Q3 2023/24: 98%

Data shows the percentage for each quarter.

Percentage of streets with acceptable levels of detritus

Status: Red

Current Target: 92% (aim to maximise)

Q1 2022/2023: 97%

Q2 2022/2023: 95%

Q3 2022/2023: 95%

Q4 2022/2023: 95%

Q1 2023/24: 95%

Q2 2023/24: Unknown

Q3 2023/24: 86%

Joint Waste Solutions are working proactively with Amey to improve the level of street cleaning across the District to achieve the target set.

Data shows the percentage for each quarter.

Percentage trees in Zone 1 areas inspected within agreed timeframes

Status: Green

Current Target: 100% (aim to maximise)

Q1 2023/24: N/A

Q2 2023/24: 100%

Q3 2023/24: 100%

Data shows percentage of trees inspected within agreed timeframes as at the end of the quarter.

Percentage of trees in Zone 2 areas inspected within agreed timeframes

Status: Green

Current Target: 100% (aim to maximise)

Q1 2023/24: N/A

Q2 2023/24: 100%

Q3 2023/24: 100%

Data shows percentage of trees inspected within agreed timeframes as at the end of the quarter.

n.b. At Q1 2023/24, Zone 2 inspections were still in progress, so we were unable to suitably report against this metric. It was therefore been reported as “N/A” for Q1 2023/24.

Number of affordable homes completed

Status: Red

Current Target: 50 (aim to maximise)

Q1 2022/23: 0

Q2 2022/23: 17

Q3 2022/23: 17

Q4 2022/23: 25

Q1 2023/24: 0

Q2 2023/24: 0

Q3 2023/24: 0

The target is for 50 affordable homes to be completed by the end of the year.

Funds are being collected from developers from sites where it has not been possible to provide affordable homes as part of that development, to subsidise the provision of affordable housing elsewhere in the district.  During 2023/24 the initial payment to Clarion for the conversion of 16 of the properties on the Kingston House Gardens development from affordable to social rent has been paid, as agreed at Cabinet in Nov 2020.

Under the Local Authority Housing Fund (LAHF) round 1, properties are being sought which will also involve the payment of commuted sums for a 4 bed bridging property. Under LAHF round 2, further commuted sums will be spent to buy a further two 3 bedroom property for temporary accommodation to be owned by MVDC and a 3 bedroom house for Afghan resettlement purposes to be owned by Mount Green housing. Both MVDC properties have now been identified with the first being due for completion in early March 2024.  The adoption of a local plan will assist with future affordable housing delivery in the district.

Data shows cumulative year to date total as at the end of each quarter.

Housing Delivery Test

Status: Red

Current Target: 96% (aim to maximise)

2019/20: 89%

2020/21: 81%

2021/22: 70%

2022/23: 58%

Mole Valley’s recently released Housing Delivery Test result was 58% for the year 2022.  This means the Council must continue to operate the “Presumption in Favour of Sustainable Development”. This means that housing policies in the Local Plan must be set aside in its planning decisions and the Council must follow the housing policies in the NPPF.

The Council was already required to operate the “Presumption in Favour of Sustainable Development” because:

• The previous Housing Delivery Test was only 70% and so in the “Presumption” band
• The Local Plan was more than five years old
• The Council is unable to demonstrate a Five-Year Housing Land Supply.

Data shows the percentage of dwellings completed annually compared to the annual local housing need as assessed using the standard methodology set out in national planning policy.

Local Development Scheme – milestones met

Status: Red

Current target: 100%

Q1 2023/24: 0%

Q2 2023/24: 0%

Q3 2023/24: 0%

Local Development Scheme milestones were being met until December 2022. There was then a year long hiatus while the Government considered the National Planning Policy framework. The Examination has now re-started.

Data shows progress as at the end of each quarter.

Percentage of waste sent for recycling, reuse and composting

Status: Green

Current Target: 56.0% (aim to maximise)

Q1 2022/23: 53.3%

Q2 2022/23: 54.0%

Q3 2022/23: 54.3%

Q4 2022/23: 54.3%

Q1 2023/24: 55.8%

Q2 2023/24: 56.5%

Q3 2023/24: 56.6%

Data shows rolling 12 month average as at the end of each quarter.

n.b. The data published is the latest available data at the time of publication. The figures are provisional and are updated as further data from waste streams is confirmed. Final figures are submitted to Defra, a year or more in arrears.

Residual waste per household

Status: Amber

Current Target: 360kg (aim to minimise)

Q1 2022/2023: 338kg

Q2 2022/2023: 331kg

Q3 2022/2023: 376kg

Q4 2022/2023: 374kg

Q1 2023/24: 368kg

Q2 2023/24: 362kg

Q3 2023/24: 362kg

Performance is close to the target level (362kg against a target of 360kg).  Performance is expected to continue to improve as we work with residents to expand services such as the roll out of food waste to communal properties in Mole Valley and the dry mixed recycling improvement project.

Data shows rolling 12 month average as at the end of each quarter. This excludes street sweepings.

n.b. The data published is the latest available data at the time of publication. The figures are provisional and are updated as further data from waste streams is confirmed. Final figures are submitted to Defra, a year or more in arrears.

Number of missed bins per 100,000 collections

Status: Red

Current Target: 80 (aim to minimise)

Performance as at December 2023 (the latest available data).

Data shows the total (per 100,000 collections) for each month (June 2023 is the latest result).

Reduction in the Council’s Carbon Footprint

Status: Green

Current Target: 3550 tonnes (aim to minimise)

2018/19: 4162 tonnes

2019/20: 4065 tonnes

2020/21: 3271 tonnes

2021/22: 3289 tonnes

2022/23: Unknown

Data shows annual result (latest result provided January 2023). The next update will be provided in March 2024.

The extent to which Transform Leatherhead is considered to be making progress towards the Masterplan vision (1 being not at all and 5 very well)

Status: Unknown

Current Target: 4 (aim to maximise)

2021/22: 3

2022/23: 3

The next survey is due to take place in 2024.

Number of new Mole Valley Employment and Skills Hub clients on benefits

Status: Red

Current Target: 280 (aim to maximise)

Q1 2023/24: 90

Q2 2023/24: 174

Q3 2023/24: 247

Registrations are behind the target for Q3 2023/24 for new clients on benefits (247 against a target of 280). However, it is likely that the Department of Work and Pension (DWP) target of 330 by the end the measuring period (29 February 2024) will be met as the figure for November 2023 was 34 new clients on benefits and figures are expected to be similar for the next three months.  The quarterly DWP review in November 2023 found that ‘the Hub continues to deliver an outstanding programme.’ Total registrations (including those not on benefits) is 484.

Data shows cumulative year to date total as at the end of each quarter.

Customer satisfaction level for Dorking Halls

Status: Green

Current Target: 85% (aim to maximise)

Data shows the percentage of customers rating their visit to Dorking Halls as either 4 stars (good) or 5 stars (excellent), as at the end of each month.

Percentage of calls answered within 60 seconds by the Customer Services Unit

Status: Green

Current Target: 80% (aim to maximise)

Data shows cumulative year to date average as at the end of each month.

Percentage of enquiries resolved at first point of contact by the Customer Services Unit

Status: Green

Current Target: 60% (aim to maximise)

Data shows cumulative year to date average as at the end of each month.

Number of e-forms used to access Council services

Status: Data Only

Current Target: N/A (aim to maximise)

The number of forms used to access Council services is currently lower than the previous year largely due to the energy rebate initiative for the cost of living crisis which significantly inflated figures in June 2022, but also due to on street parking enforcement moving to Surrey County Council from 1 April 2023 which has lowered the number of forms this year.

Data shows cumulative year to date total as at the end of each month.

Percentage of commercial rent collected within 21 days after the quarter day

Status: Red

Current Target: 90.00% (aim to maximise)

Q1 2022/23: 95.55%

Q2 2022/23: 89.00%

Q3 2022/23: 93.00%

Q4 2022/23: 88.00%

Q1 2023/24: 95.00%

Q2 2023/24: 97.00%

Q3 2023/24: 58.00%

Performance at Q3 2023/24 is below target at 58% against a target of 90%.  This is due to a number of factors.  Commercial arrears analysis report every day to check progress but the December quarter is traditionally slower due to the Christmas period.  Additionally, invoices were sent out very close to the quarter day, which means that the direct debits won’t be taken until 1st or 2nd February.  The process is being reviewed to avoid this going forward.

Data shows percentage of rent collected for each quarter.

Percentage of council tax collected

Status: Amber

Current Target: 94.05% (aim to maximise)

Performance as at the end of January is 93.40% against a target of 94.05%.  Collection rates for Council Tax in December & January are typically lower due to it being the Christmas and New Year period.  We have also found increased numbers making contact to request arrangements or pay over 12 months instead of 10 to reduce the households monthly outgoings due to the continued high costs of living nationally.  The Council encourages people to get in contact if they are struggling to pay their Council Tax so that they can be supported. For 2023/24 the end of year target has been reduced to 98.5% which is consistent with collection performance over the last few years.

Data shows cumulative year to date total as at the end of each month.

Percentage of business rates collected

Status: Amber

Current Target: 89.86% (aim to maximise)

Performance as at the end of January is 88.61% against a target of 89.86%.  Due to the high costs of living some businesses are struggling as people cannot afford to spend.  The revaluation in April 2023 has also seen a large rise in rateable values for businesses.

Data shows cumulative year to date total as at the end of each month.