Performance Dashboard – 2024/24 April – September

 

FAIRER: “Supporting individuals and communities to lead safe, healthy and
fulfilling lives”

2024/25 Fairer Annual Plan Objectives

“Enable young people to access and take part in a range of activities that they might not ordinarily be able to afford by continuing to run a programme of out of school activities”

  • Progress Overview: After the success of the Mole Valley Summer Holiday Activity Programme which saw 1300 session attendances in total, across 17 different activities, including multi-sport camps, street art workshops, skateboarding, golf, pottery painting, swimming and much more. We have received 163 survey responses overall to our feedback form sent out to parents and  the key feedback was:
    • 86% of respondents said they were “very satisfied” with their / their child’s overall experience of the summer programme, 12% were “somewhat satisfied” so that’s 98% either very or some what satisfied, with the remaining 2% neither satisfied nor dissatisfied.
    • In answer to the question “Why their child took part”, the 3 most popular answers were – 101 respondents said “they wanted to try something new”, 93 said “because it was free” and 74 said “it was close to where they live”.
    • 160 respondents said they would enrol their child again onto the programme, with the remaining 3 saying maybe.
    • 88% of respondents said they were “very happy” with the people running the activities, with 8% saying they were “somewhat happy”.
  • Status: Green

“Continue to expand our Mole Valley Life services by working with Health and Social Care partners, so that older and vulnerable people can live well and independently in their own homes for longer”

  • Progress Overview: Community Responders have now attended 1,150 incidents since the 1st April with a response time of 27 minutes from dispatch.  1,001 (87%) have been resolved without the need for escalation to the Ambulance Service and avoiding protracted waiting times for residents, whilst also giving  a ‘return on investment’ of £2.21 for every £1 spent on the service.Community Wellbeing Responders are delivering proactive care in a new service delivering post-discharge calls to those recently out of hospital to prevent or reduce readmissions.Community Transport have launched EMED service aimed at supporting Non Emergency Hospital Patient Transport.Surrey County Council are currently devising a strategy for TECH within Surrey which Mole Valley Life will be actively supporting.
  • Status: Green

“Implement the revised approach to the provision of Disabled Facilities Grants to maximise support to vulnerable residents”

  • Progress Overview: During this quarter, 9 grants have been approved (meaning a total of 28 have been approved in Q1 and Q2 ).  Also, 18 adaptations have been completed (meaning 26 have been completed during Q1 and Q2).
  • Status: Green

“Continue to build community capacity and support community infrastructure through the continuation of a grant scheme”

  • Progress Overview: At its meeting on 18th June 2024 Cabinet agreed to award funding to 11 projects as part of the 3rd round of UKSPF Community Capacity Building and Infrastructure Support grant scheme. The projects supported will help to build capacity to deliver social action projects and/or improve community provision, in turn helping to build pride in place and/or increase life chances. All grant awards have now been made and recipient organisations have 12 months in which to complete their projects.
  • Status: Green

“Undertake refurbishment works at Dorking Halls”

  • Progress Overview: The work to replace the ceiling in the Grand Hall has gone to plan and the scaffolding is starting to come down. The programme is still on schedule and actually has some time in hand at the moment. The venue is expected to open on 9 December 2024 as planned.
  • Status: Green

“Implement a revised approach to CCTV across the District”

  • Progress Overview: A report is due to be presented to Scrutiny and Cabinet in October with the recommendation to continue with CCTV across the District as a record-only system.  If this is agreed, the procurement process will begin to identify a provider for installation, maintenance and data management, with a view to installation from April 2025.
  • Status: Green

“Make best use of developer contributions (from Community Infrastructure Levy and Section 106 agreements) to fund Council Priorities, including affordable housing* and infrastructure for communities”

*the Community Infrastructure Levy cannot be used for affordable housing

  • Progress Overview: In relation to Commuted Sums from developers, monies are being used towards Kingston House Gardens and Local Authority  Housing Fund (LAHF) properties in 2024/25.

    Whilst commuted sums are being used to subsidise the Kingston House Garden Development (due for completion in November 2024) and Local Authority Housing Fund (LAHF) purchases, there are few other sites on the horizon where these funds can be utilised.  It is envisaged that some of these sums can be used to help reduce rent costs if required at future larger scale developments during the year.

    Funding from Neighbourhood CIL has been approved to deliver public toilet upgrades in Bookham and Ashtead, public realm improvement in Leatherhead in the form of the Town Clock, tennis court resurfacing in Ashtead and creation of a multi-purpose arts and wellbeing hub in Fetcham, and vehicle activated signage in Pixham. Total spend of neighbourhood CIL this year is £163,762.

  • Status: Green

2024/25 Fairer Performance Indicators

Number of rough sleepers in the district on a given date

  • Status: Data Only
  • Commentary: There were fewer than 10 rough sleepers on a given night in September 2024. Please see the Performance Indicators Report on the Performance page for further information on this PI.

Number of households in bed & breakfast and nightly stay accommodation

  • Status: Data Only
  • Commentary: At the end of September 2024 the number of households that we had placed in nightly stay or bed and breakfast accommodation was 17. Please see the Performance Indicators Report on the Performance page for further information on this PI.

Number of households on the Housing Register

  • Status: Data only
  • Commentary: There were 671 households on the Housing Register as at the end of September 2024. Please see the Performance Indicators Report on the Performance page for further information on this PI.

Number of households in emergency accommodation

  • Status: Data Only
  • Commentary: There were 51 households in emergency accommodation as at the end of September 2024. Please see the Performance Indicators Report on the Performance page for further information on this PI.

Number of affordable homes completed

  • Status: Data Only
  • Commentary: The target is 47 affordable homes completed by the end of 2024/25.In 2024/25 we are expecting completion of affordable housing units at both Kingston House Gardens and Randalls Way. Kingston House Gardens will provide 36 units of accommodation which will be:
    • Social rent – 6 x 1 bed flat, 2 x 2 bed flat, 8 x 3 bed house
    • Affordable Rent – 4 x 2 bed flat
    • Shared ownership – 1 x 1 bed flat, 7 x 2 bed flat, 8 x 3 bed house.

    We are expecting this to be advertised in November 2024 with occupation before Christmas.

    Randalls Way is a Build to Rent scheme which will provide 36 flats at affordable private rent levels (16 x 1 bed, 17 x 2 bed and 3 x 3 bed). This is also expected to be advertised and ready to let before Christmas 2024.  Funds continue to be collected from developers for sites where it has not been viable to provide affordable homes as part of that development and this goes to subsidise the provision of affordable housing elsewhere in the District. We continue to experience difficulties on smaller schemes finding registered providers who are prepared to take on the affordable rented units which in some cases is leading to discussions of needing to either accept commuted sums in place or transferring them to shared ownership properties. This is a nationwide problem.  The adoption of the Local Plan will assist with future affordable housing delivery in the District.

Number of people who have received aids or adaptations to their homes via the disabled facility grant scheme

  • Status: Data Only
  • Commentary: 18 people have received aids or adaptations to their homes via the disabled facility grant scheme as at end Q2 2024/25. Please see the Performance Indicators Report on the Performance page for further information on this PI.

Percentage of approved disabled facility grant applications where the adaptation has been completed

  • Status: Green

Time taken to repair/replace playground equipment

  • Status: Green

GREENER: “Striving to become carbon neutral and maximising opportunities to ensure Mole Valley remains a highly attractive area”

2024/25 Greener Annual Plan Objectives

“Deliver biodiversity net gain requirements in Mole Valley and deliver action plans to enhance the ecology in our open space as well as keeping residents and businesses advised on how they can continue to contribute to biodiversity. “

  • Progress Overview: Following the introduction of mandatory Biodiversity Net Gain under the Environment Act 2021, this is now being implemented in the Development Management function. A Senior Ecology Officer has been appointed to deliver BNG through planning applications. We have purchased BNG software – Mycelia and are applying BNG legislation to applications. BNG guidance is provided on Mole Valley DC website and being monitored/updated as appropriate. Member training was delivered on BNG in September.
  • Status: Green

“Continue to support the development of new community groups and volunteer workforces to support the Council’s priorities, including helping to facilitate the creation of community gardens “

  • Progress Overview: 8 environmentally focused projects have been delivered utilising 99 volunteers. Projects included working with Dorking Men’s Shed to support the Grange, Litter Picks and creating Bee Hotels to be spread throughout Mole Valley.

    In addition, UKSPF community garden grants have been approved for payment, subject to the submission of some additional information. This has the potential to involve over 120 volunteers in the creation and maintenance of the gardens.

  • Status: Green

“Implement the actions in the Climate Change Strategy and update the Climate Change Action Plan to work towards becoming carbon neutral by 2030.  This will include the delivery of the solar energy production at Leatherhead Leisure Centre and review of other opportunities for solar provision through the strategic asset management working group“

  • Progress Overview: Leatherhead Leisure Centre (LLC) carports – We are in the process of further investigating this with a view to bringing forward a cabinet paper in November that shall seek approval to draw down the allocated capital funding and the procurement route to deliver a solar carport projects in Leatherhead Leisure Centre carpark. This will include the installation of solar carports for an area of the carport that will act as a demonstration/pilot project.

    LLC Roof mounted solar panels – We are exploring the potential to work with Community Energy South to install PV solar panels on the roof of Leatherhead Leisure Centre. This also involved working with GLL as operator of the building and ultimate consumer/purchaser of the renewable energy generated. We are also exploring how such an arrangement could work and the potential legal structure.

    Grants under the Community Halls UKSPF funding have been awarded and all but 2 installations have been delivered so far.

    Improvements to the public toilets at Ashtead and Bookham public toilets have secured funding and will be completed by the end of the financial year

    On Pippbrook House the roof works are ongoing and once complete the building will be weather proof. This will mean less energy will be required to dry the building, thus lowering its carbon footprint.  Although bringing the building back into use will result in additional energy use (and therefore carbon) we are anticipating that this is balanced with no longer needing to heat the building for drying out purposes due to repairs to the roof.

    On Dorking Halls MVDC are investing in energy efficiency and renewable energy. The measures include new air handlers, PV and air source heat pumps along with a range of better building control measures that will allow the building to operate more efficiently.

  • Status: Green

“Provide advice to businesses, residents and community/voluntary organisations to promote decarbonisation, including the provision of grants to village and community halls to reduce cost of living through decarbonisation “

  • Progress Overview: Two UKSPF-funded posts are in place.  Successful applications have been awarded grants and all but 2 projects are completed; a supporting communications plan is in place.Specialist technical business support has been procured to provide decarbonisation plans and the first event promoting this has been held. 4 businesses are currently signed up to the programme.
  • Status: Green

“Continue to work towards adoption of the Local Plan as required and when adopted, commence work on Supplementary Planning Documents as set out in the Local Development Scheme”

  • Progress Overview: The Inspector’s Report was received on 18th September. It found the Local Plan legally compliant and sound. The adoption of the Local Plan is to be considered by the Council on 15 October.
  • Status: Green

2024/25 Greener Performance Indicators

Percentage of waste sent for recycling, reuse and composting

  • Status: Amber
  • Commentary: The recycling rates for Mole Valley are relatively stable and fluctuate slightly (down and up) per quarter. Although not hitting our own target (56% at the end of Q2 2024/25 against a target of 57%), nationally we benchmark very well against other local authorities. There is a communications plan in place to engage with residents on the importance of reducing residual waste and increasing recycling, including reduction of contamination in household recycling (which affects our overall score). We have also successfully rolled out food recycling to flats in Mole Valley and this is having a positive impact on our performance. We are committed to encouraging and enabling increased recycling rates in line with national targets.

Household waste and recycling per person

  • Status: Amber
  • Commentary: Performance is 377kg which is over the target of 375kg of household waste and recycling per person. MVDC are working with our partner Joint Waste Solutions to improve performance against the target.

Number of missed bins per 100,000 collections

  • Status: Red
  • Commentary: MVDC are working closely with Joint Waste Solutions for Amey to produce a recovery plan to make significant improvements to the service.

Percentage of streets with acceptable levels of litter

  • Status: Green

Percentage of streets with acceptable levels of detritus

  • Status: Amber
  • Commentary: Joint Waste Solutions are working proactively with Amey to improve the level of street cleaning across the District.

Reduction in the Council’s Carbon Footprint

  • Status: Unknown
  • Commentary: The result for 2023/24 will be provided at the end of Q4 2024/25.

Percentage of trees due an inspection in Zone 1 areas that are inspected within the tree inspection policy timeframes

  • Status: Green

Percentage of trees due an inspection in Zone 2 areas that are inspected within the tree inspection policy timeframes

  • Status: Green

 

OPPORTUNITY: “Enabling a prosperous local economy with thriving towns
and villages”

2024/25 Opportunity Annual Plan Objectives

“Deliver a grant programme to enable organisations to support those setting up, or growing their business, and also provide funding for individual businesses to help start-up and growth”

  • Progress Overview: All 25 grants totalling £149,229.62 have been paid.  The initiative is now in the monitoring phase and two grant recipients have already completed their project, with all 25 recipients confident that the grant will improve productivity.  Grant specific joint communications are being planned.
  • Status: Green

“Achieve the 2024/25 milestones for Transform Leatherhead:• Progress phase 1 of the Riverside project.• Joint Venture – implement the 2024/25 Annual Business Plan to include consultation and preparation of hybrid planning application, including detailed design for Phase 1 of the scheme.“

  • Progress Overview:  Claire House and James HouseDemolition is underway.McCarthy Stone has held a public consultation and are due to submit their planning application in October.

    Joint Venture

    First stage of public engagement completed and the Design Review Panel (DRP) led by Design South East has provided input. The Planning Strategy Business Plan will come forward for cabinet approval early next year.

    Riverside Park

    Further work is dependent on completing the disposal of Claire House & James House, as the capital receipt associated with this disposal has been ringfenced to enable the wider objectives of the Riverside Quarter to be implemented.

     

  • Status: Green

“Achieve the 2024/25 milestones for Opportunity Dorking:• Undertake essential repairs to ensure that Pippbrook House is weather tight.• Continue to seek funding and explore management options for Pippbrook House. • Progress the regeneration of the Foundry/Church Street site through submission of a full planning application for mixed use redevelopment and tender for construction.”

  • Progress Overview:Pippbrook HouseThe focus has been on developing options for bringing parts of the building back into use as a ‘pilot’ or ‘proof of concept’ basis and a change of use application is being prepared for submission this year.

    Roof repair works commenced in August 2024 and are ongoing.  The forecast completion date is June 2025.

    The Foundry

    Following consultation last year the focus has been on responding/feedback to the views and improving viability. This has resulted in an evolution of the concept design and this will be considered by cabinet at its October meeting.

  • Status: Green

“Undertake master planning of Dorking and Bookham centres to articulate a long term vision for the areas, establish priorities for investment /infrastructure and assist in attracting  external funding “

  • Progress Overview: Stakeholder engagement events took place between April and July. The consultants are currently preparing draft masterplans for consultation. The consultation will run from 23 October to 12 December 2024.
  • Status: Green

“Undertake car park refurbishments on Grove Road, Ashtead”

  • Progress Overview: The procurement for the contractor has completed and, subject to final confirmation, it is anticipated that the works will commence on 4 November and last approximately three weeks Further information and updates to stakeholders and residents will be provided.
  • Status: Green

“Fund employment and skills programmes across the District with a particular emphasis on North Leatherhead and North Holmwood, combining self-confidence and mentoring support for all ages with practical skills for employment, becoming self-employed or starting a business”

  • Progress Overview: An outreach drop-in advice clinic continues to be held at the community church on Goodwyns Estate in North Holmwood. Also in attendance are DWP, Christians Against Poverty (CAP) for debt advice, Energy Manage, Clarion Housing and National Careers Service for help with CVs, careers advice and presentation skills. There is a similar drop-in arrangement at the Leatherhead Community Hub in North Leatherhead.Performance against UKSPF targets for 2024/25 is as follows:
    • Number supported to engage in job-searching 211 (target 350)
    • Number in employment following support 81 (target 130)
    • Number of referrals to additional services 462 (target 500)
  • Status: Green

2024/25 Opportunity Performance Indicators

The extent to which Transform Leatherhead is considered to be making progress towards the Masterplan vision (1 being not at all and 5 very well)

  • Status: Unknown
  • Commentary: The survey for 2024/25 will take place in Q4 2024/25.

Percentage of major planning application decisions overturned at appeal

  • Status: Red
  • Commentary: Performance is 10.6% which is over the target of ‘Less than 10%’. The 10% threshold is the level at which the government considers the quality of decisions could be poor and may intervene.  However, the overall number of major application appeals in  Mole Valley is low and therefore the calculation can be impacted by the outcome of very few appeal decisions. It is also the case that included in the data for this period are two major applications that were refused and then allowed at appeal as the then emerging Local Plan transitioned from having limited weight (when the decision was taken) to having significant weight (when the appeal was considered).   The Council are now moving forward with the newly-adopted Local Plan and the policy position is now clear.

Housing Land Supply

  • Status: Unknown
  • Commentary: The 2024-25 Housing Land Supply will monitor housing completions from 1 April 2024 to 31 March 2025. As such, the 2024-25 result will not be known until July 2025 as time is needed to visit and confirm housing completions on or after 31 March 2025.  As a result, performance against this PI will be reported at that point.   

 

PROGRESSING TOGETHER: Working with our partners and the Mole Valley community, our mission is to transform our services to ensure that they are modern, valued, efficient, digital by choice and accessible to all

2024/25 Progressing Together Annual Plan Objectives

“Continue to work jointly with Elmbridge for the delivery of a joint depot for Mole Valley and Elmbridge in close proximity to the existing facilities at Randalls Road“

  • Progress Overview: A cost sharing agreement is with Elmbridge for consideration. Land valuations have been completed. The Team is currently working on future use values of sites to be released following which financial modelling can then be undertaken. The timetable for Cabinet reports to both authorities is programmed for March 2025.
  • Status: Green

“Deliver the Evolve 2026 transformation programme to transform our services to ensure that they are modern, valued, efficient, digital by choice and accessible by all and assist in delivering the savings required by the MTFP”

  • Progress Overview: Evolve 2026 dashboard continues to highlight progress on savings vs target and milestone delivery.  This allows us to demonstrate robust control of progress in real time as well as support both internal and external engagement.Project owners are regularly updating their projects with oversight from the transformation team.Internal Evolve 2026 monthly newsletter provides insight on latest progress as well as highlights our Continuous Improvement activity looking at how our processes can operate more efficiently across MVDC.

    Workshops with SLT and Cabinet have been undertaken to support our planning for 2025/26 and identify Transformation projects to be delivered in 2025/26.

    Transformation projects for 2025/26 have been added to service areas Business Plans. These will be adapted to as the budget and business planning process develops.

    An internal audit (SIAP) undertaken to review Governance, structure and implementation of Evolve 2026 Transformation programme resulted in a Substantial rating.

  • Status: Green

 

2024/25 Progressing Together Performance Indicators

Percentage of council tax collected

  • Status: Green

Percentage of business rates collected

  • Status: Green

Percentage of commercial rent collected within 21 days of invoice

  • Status: Red
  • Commentary: Performance as at the end of Q2 2024/25 was 80.67% against a target of 90%.  This was due to a significant late payment by one public sector tenant (payment has since been received).

Customer satisfaction with Leatherhead Leisure Centre

  • Status: Amber
  • Commentary: Performance as at September 2024 (which includes data from the months of June 2024 to September 2024) is under target at 73% against a target of 80%.  Officers are working with GLL around their methods of gathering interest in giving feedback to improve their services; staff actively manage feedback that they receive.  Leatherhead Leisure Centre is undergoing significant improvement works to address the condition of the building following the end of the contract with the previous operator. GLL will continue to make significant improvements to the facility.  Membership numbers have increased dramatically since GLL have taken over the operation; they will continue to re-engage members who had left under the last operator.

Customer satisfaction with Dorking Sports Centre

  • Status: Red
  • Commentary: Performance as at September 2024 (which includes data from the months of June 2024 to September 2024) is under target at 68% against a target of 80%.  Officers are working with GLL around their methods of gathering interest in giving feedback to improve their services; staff actively manage feedback that they receive. There has been a change of operator at Dorking Sports Centre, the Council having joined the contracts for the Council’s two leisure centres.  Since the new operators GLL have taken over both sites, there was a clear need to make swift improvements at Leatherhead following the departure of the previous management company, whilst Dorking Sports Centre had been handed over in good order.  Investment plans are in place for next year and it is expected that performance feedback will improve as those works gets underway.

Customer satisfaction level for Dorking Halls

  • Status: Unknown
  • Commentary: Dorking Halls is currently closed for essential works on the plaster ceiling in the Grand Hall; before the closure the customer satisfaction level for Dorking Halls was at 90% (green).  Customer satisfaction surveys will continue to be sent following any planned events organised by Dorking Halls in other venues.

Percentage of calls answered within 60 seconds by the Customer Services Unit

  • Status: Red
  • Commentary: Performance at the end of September has shown some improvement since July at 74% against a target of 80%. Ongoing performance issues with our waste contractor has resulted in increased call volumes when compared to last year. In addition, as part of our ‘making best use of resources’ plans, more calls are now being directed into Customer Services Unit (CSU), which is increasing the volume and breadth of calls on which CSU is able to advise our residents, and given the complexity of some enquiries, the call duration time can be high. However, as CSU is able to resolve a high number of calls and emails at first point of contact, we are offering better customer service as our residents are able to get more of the information and answers they need from us more quickly than if they had to be passed to other departments.

Percentage of enquiries resolved at first point of contact by the Customer Services Unit

  • Status: Green

Number of e-forms used to access Council services

  • Status: Data Only
  • Commentary: 16,692 e-forms were used to access Council services between April and September 2024. Please see the Performance Indicators Report on the Performance page for further information on this PI.

Number of customers signed up to ‘My Account’ (self-service portal)

  • Status: Data Only
  • Commentary: 7,939 customers were signed up to ‘My Account’ as at the end September 2024. Please see the Performance Indicators Report on the Performance page for further information on this PI.
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