Performance Dashboard – 2024/25 April – January

 

FAIRER: “Supporting individuals and communities to lead safe, healthy and
fulfilling lives”

2024/25 Fairer Annual Plan Objectives

“Enable young people to access and take part in a range of activities that they might not ordinarily be able to afford by continuing to run a programme of out of school activities”

  • Progress Overview: As previously reported, this project is now complete. The Mole Valley Summer Holiday Activity Programme saw 1300 session attendances in total, across 17 different activities, including multi-sport camps, street art workshops, skateboarding, golf, pottery painting, swimming and much more.
  • Status: Green

“Continue to expand our Mole Valley Life services by working with Health and Social Care partners, so that older and vulnerable people can live well and independently in their own homes for longer”

  • Progress Overview:Community Wellbeing Responders have now attended 2,056 calls with an average response time of 27 minutes and 91% completed without the need to escalate to emergency services.Talks are continuing with Health partners about closer collaboration.

    Surrey County Council are progressing with their TEC Strategy and we are waiting to understand the role that Mole Valley Life (MVL) and the districts and boroughs will undertake.

    MVL have now agreed a 5 year deal with Enovation to use their cloud based UMO platform. This will give greater agility at being able to work with partners.

    The Alarm Receiving Centre handled 24,815 calls in January with 98.25% of those answered within 60 seconds.

    The Community Transport team have transported 1,257 Mole Valley residents to non-emergency appointments at local hospitals since the 1st April 2024.

  • Status: Green

“Implement the revised approach to the provision of Disabled Facilities Grants to maximise support to vulnerable residents”

  • Progress Overview: During Q3 2024/25 four grants have been approved (meaning a total of 31 have been approved in Q1, Q2 and Q3 2024/25).  In addition, four adaptations have been completed (meaning 28 have been completed during Q1, Q2 and Q3 2024/25).
  • Status: Green

“Continue to build community capacity and support community infrastructure through the continuation of a grant scheme”

  • Progress Overview: As previously reported, at its meeting on 18th June 2024 Cabinet agreed to award funding to 11 projects as part of the 3rd round of UKSPF Community Capacity Building and Infrastructure Support grant scheme. The projects supported will help to build capacity to deliver social action projects and/or improve community provision, in turn helping to build pride in place and/or increase life chances. All grant awards have now been made and recipient organisations have 12 months in which to complete their projects.
  • Status: Green

“Undertake refurbishment works at Dorking Halls”

  • Progress Overview: As previously reported, Phase 1 of the refurbishment works, which included the replacement of the fibrous plaster ceiling in the Grand Hall, installation of a ventilation system in the Masonic Hall, as well as the creation of a draught lobby and refurbishment of the disabled WCs and refurbishment and expansion of the ladies WCs, completed on time and budget and the venue reopened to the public on 9th December 2024.
  • Status: Green

“Implement a revised approach to CCTV across the District”

  • Progress Overview: Officers are evaluating tenders received. The decision notice for the contract award will be issued as soon as possible in March 2025 and the contract is due to go live on 1st April 2025.
  • Status: Green

“Make best use of developer contributions (from Community Infrastructure Levy and Section 106 agreements) to fund Council Priorities, including affordable housing* and infrastructure for communities”

*the Community Infrastructure Levy cannot be used for affordable housing

  • Progress Overview: The Council has consulted on supplementary planning guidance for Section 106 agreements with a view to maximising the delivery of infrastructure priorities. An affordable housing strategy update is in progress. The terms of reference for the strategic CIL working group have been amended to bring forward a strategic priority programme of infrastructure supported by strategic CIL funding.
  • Status: Green

2024/25 Fairer Performance Indicators

Number of rough sleepers in the district on a given date

  • Status: Data Only
  • Commentary: There were fewer than 10 rough sleepers on a given night in January 2025. Please see the Performance Indicators Report on the Performance page for further information on this PI.

Number of households in bed & breakfast and nightly stay accommodation

  • Status: Data Only
  • Commentary: There were fewer than 10 households that we had placed in nightly stay or bed and breakfast accommodation at the end of January 2025. Please see the Performance Indicators Report on the Performance page for further information on this PI.

Number of households on the Housing Register

  • Status: Data only
  • Commentary: There were 644 households on the Housing Register as at the end of January 2025. Please see the Performance Indicators Report on the Performance page for further information on this PI.

Number of households in emergency accommodation

  • Status: Data Only
  • Commentary: There were 32 households in emergency accommodation as at the end of January 2025. Please see the Performance Indicators Report on the Performance page for further information on this PI.

Number of affordable homes completed

  • Status: Data Only
  • Commentary: The target is 47 affordable homes completed by the end of 2024/25. To date, 39 units have been completed.In addition to the three Local Authority Housing Fund properties, the Clarion scheme at Kingston House Gardens has also now completed.  This provided 36 units of affordable and social rented units as well as share ownership properties.  We are currently providing nominations for the 36 units which have been built at Randalls Way in Leatherhead.  These are Build To Rent flats of 1,2 and 3 bedrooms.  Rents on this development have been capped at Local Housing Allowance rents and residents will also benefit from the use of the onsite gym and concierge service.

Number of people who have received aids or adaptations to their homes via the disabled facility grant scheme

  • Status: Data Only
  • Commentary: 28 people have received aids or adaptations to their homes via the disabled facility grant scheme as at end Q3 2024/25. Please see the Performance Indicators Report on the Performance page for further information on this PI.

Percentage of approved disabled facility grant applications where the adaptation has been completed

  • Status: Green

Time taken to repair/replace playground equipment

  • Status: Green

GREENER: “Striving to become carbon neutral and maximising opportunities to ensure Mole Valley remains a highly attractive area”

2024/25 Greener Annual Plan Objectives

“Deliver biodiversity net gain requirements in Mole Valley and deliver action plans to enhance the ecology in our open space as well as keeping residents and businesses advised on how they can continue to contribute to biodiversity. “

  • Progress Overview: Work is ongoing on a biodiversity action plan for parks and open spaces.Progress has been made in terms of an agreed Monitoring Fee Schedule and legal agreements securing BNG with the assistance of a locum solicitor.
  • Status: Amber
  • Commentary: Implementation of BNG is slightly behind target due to a delay in confirming the Monitoring Fee schedule and legal agreements. This has led to a backlog in applications that include BNG. MVDC is liaising with applicants to seek an Extension of Time.

“Continue to support the development of new community groups and volunteer workforces to support the Council’s priorities, including helping to facilitate the creation of community gardens “

  • Progress Overview: The community volunteering schemes are now completed.One community garden has yet to be paid but all issues have been resolved. The applicant has sourced funding to enable the previous health and safety issue associated with one of the schemes to be resolved. Payment will be made as soon as completed paperwork has been received and prior to 31 March 2025.
  • Status: Green

“Implement the actions in the Climate Change Strategy and update the Climate Change Action Plan to work towards becoming carbon neutral by 2030.  This will include the delivery of the solar energy production at Leatherhead Leisure Centre and review of other opportunities for solar provision through the strategic asset management working group“

  • Progress Overview: UKSPF funding successfully delivered to support village halls with renewable energy and energy efficiently measures.Decarbonisation Plans and advice offered to businesses and a  specific event to support businesses undertaken.New Climate Action website launched to support residents, communities and business take action to reduce their impact on the environment.

    Carbon Literacy Bronze accreditation with a carbon literacy eLearning module developed for role out to all staff.

    Solar car port pilot project at Leatherhead Leisure Centre feasibility completed and procurement underway. Delivery is expected in 2025/26.

    Carbon Footprint has been re-baselined and roadmap to net zero being developed.

    Additional projects related to the following completed or underway include: Pippbrook House Roof works, improvements to Ashtead and Bookham public toilets, Conversion of Communications house to emergency accommodation and a Sustainable staff travel survey

  • Status: Green

“Provide advice to businesses, residents and community/voluntary organisations to promote decarbonisation, including the provision of grants to village and community halls to reduce cost of living through decarbonisation “

  • Progress Overview: As previously reported, UKSPF grant funding was fully committed to support businesses, community halls and residents.

    Works to village halls are either complete or will be committed to before the end of the financial year

  • Status: Green

“Continue to work towards adoption of the Local Plan as required and when adopted, commence work on Supplementary Planning Documents as set out in the Local Development Scheme”

  • Progress Overview: As previously reported, the Local Plan was adopted by the Council on 15 October 2024 and no legal challenges were received during the judicial review period.

    A new Local Development Scheme was adopted on 4 February 2025 .

    Three Draft Supplementary Planning Documents are currently being consulted on until 28 February 2025

  • Status: Green

2024/25 Greener Performance Indicators

Percentage of waste sent for recycling, reuse and composting

  • Status: Amber
  • Commentary: The recycling rates for Mole Valley are relatively stable and fluctuate slightly (down and up) per quarter. Although not hitting our own target (56.1% at the end of Q3 2024/25 against a target of 57%), nationally we benchmark very well against other local authorities.We continue to engage with residents on the importance of reducing residual waste and increasing recycling, including reduction of contamination in household recycling (which affects our overall score). We have successfully rolled out food recycling to flats in Mole Valley and this is having a positive impact on our performance. We are trialling food recycling to housing units in Leatherhead, Dorking and North Holmwood.New bins are being installed in public spaces which will allow the separation of recycling and non-recycling waste. A Mole Valley wide communication plan, #beproud, is planned and will focus on taking pride in the environment.

Household waste and recycling per person

  • Status: Green

Number of missed bins per 100,000 collections

  • Status: Red
  • Commentary: Performance at the end of January 2025 is 191 missed bins per 100,000 collections, against a target of 80. MVDC are working closely with Joint Waste Solutions for Amey to produce a recovery plan to make significant improvements to the service.

Percentage of streets with acceptable levels of litter

  • Status: Green

Percentage of streets with acceptable levels of detritus

  • Status: Red
  • Commentary: Performance at the end of Q3 2024/25 is 77% against a target of 92%. Joint Waste Solutions are working proactively with Amey to improve the level of street cleaning across the District.  Amey started using new mechanical sweeping vehicles at the beginning of March 2025 and it is hoped that this will improve performance going forward.

Reduction in the Council’s Carbon Footprint

  • Status: Unknown
  • Commentary: The result for 2023/24 will be provided at the end of Q4 2024/25.

Percentage of trees due an inspection in Zone 1 areas that are inspected within the tree inspection policy timeframes

  • Status: Green

Percentage of trees due an inspection in Zone 2 areas that are inspected within the tree inspection policy timeframes

  • Status: Green

 

OPPORTUNITY: “Enabling a prosperous local economy with thriving towns
and villages”

2024/25 Opportunity Annual Plan Objectives

“Deliver a grant programme to enable organisations to support those setting up, or growing their business, and also provide funding for individual businesses to help start-up and growth”

  • Progress Overview: As previously reported, the UKSPF Business Support Grant Scheme was initially allocated £127,150 revenue funding.  A further £22,087.93 was then added to the business grants allocation (for environmental improvement projects) due to an underspend on another team’s UKSPF project.  25 business grants have been awarded, however one of the businesses has notified the Council that they are no longer in a position to spend their grant of £8,000.  Therefore this amount will be reallocated.The various purchases and initiatives paid for by the grants will be publicised once they have been completed.
  • Status: Green

“Achieve the 2024/25 milestones for Transform Leatherhead:• Progress phase 1 of the Riverside project.• Joint Venture – implement the 2024/25 Annual Business Plan to include consultation and preparation of hybrid planning application, including detailed design for Phase 1 of the scheme.“

  • Progress Overview: The first phase of full public consultation on the concepts for Bull Hill is complete. Consultation Summary Report has been completed.The Planning Strategy Business Plan was approved by Cabinet in January.The Forum was held on the 12th of Feb and was very successful. It was well attended both in person and via live stream (287 watched remotely).  Next phase of engagement launched at the Forum with consultation events in March.
  • Status: Green

“Achieve the 2024/25 milestones for Opportunity Dorking:• Undertake essential repairs to ensure that Pippbrook House is weather tight.• Continue to seek funding and explore management options for Pippbrook House. • Progress the regeneration of the Foundry/Church Street site through submission of a full planning application for mixed use redevelopment and tender for construction.”

  • Progress Overview:Pippbrook HouseThe Dorking Halls team, who propose to commence use of the ground floor of the building are progressing a planning application for change of use.

    Roof repair works commenced in August 2024 and are ongoing.  The forecast completion date is June 2025.  The team are currently exploring the opportunity to apply for grant funding for additional lighting works on the ground floor from the Historic Houses Foundation.

    The Foundry 

    Following Cabinet approval of funding at its meeting in October 2023 to progress to RIBA Stage 3 and submission of a full planning application, procurement of  the design team for the next stage of design is complete.  Approval for the changes to the design granted at October Cabinet.  Planning application is being prepared with full consultation underway.

  • Status: Green

“Undertake master planning of Dorking and Bookham centres to articulate a long term vision for the areas, establish priorities for investment /infrastructure and assist in attracting  external funding “

  • Progress Overview: Two draft Masterplans have been produced and they were consulted upon between 24 October and 5 December. The Masterplans are being amended to reflect the comments received during the consultation. Approval by Cabinet of the two masterplans will be sought in March 2025.
  • Status: Green

“Undertake car park refurbishments on Grove Road, Ashtead”

  • Progress Overview: As previously reported, works to the Grove Road Car Park in Ashtead are complete.
  • Status: Green

“Fund employment and skills programmes across the District with a particular emphasis on North Leatherhead and North Holmwood, combining self-confidence and mentoring support for all ages with practical skills for employment, becoming self-employed or starting a business”

  • Progress Overview: The Mole Valley Employment and Skills Hub (MV Hub), located in the Swan Centre in Leatherhead, continues to be a welcoming and supportive space for the community. Services at the Hub include job search support, the Multiply programme for improving maths skills, wellbeing courses from Kingston Adult Education, English language lessons through the Meeting Place Language Hub, and holistic health and wellbeing guidance from Social Prescribers at the Leatherhead Primary Care Network.  In addition, between November and March, as part of Surrey’s Warm Welcome scheme, residents can enjoy a free hot drink and access a range of valuable services designed to enhance their wellbeing.The MV Hub hosted a successful Jobs Fair on 23 January 2025, bringing together 14 employers, including Beaverbrook and Surrey Police. The event attracted 70 jobseekers, offering them a fantastic opportunity to connect with potential employers and explore new career prospects.In North Holmwood, the Friday drop-in advice clinic at Harvest Church on the Goodwyns Estate continues to thrive, providing invaluable support to residents. Attendees can access expert guidance from various agencies, including Redhill JobCentre, Christians Against Poverty for debt advice, Energy Manage for help with bills, and Clarion Housing. A dedicated digital buddy is also on hand to assist with job searches and digital skills training.

    Additionally, MV Hub advisers maintain a strong presence at the Leatherhead Community Hub, ensuring continued support for residents in North Leatherhead.

    With impressive results, the MV Hub is surpassing UKSPF targets for 2024/25 (as of January 2025):

    Job search support: 363 people assisted (target 350)

    Employment success: 133 people secured jobs (target 130)

    Referrals to additional services: 667 connections made (target 500)

    These achievements highlight the Hub’s significant impact in empowering individuals and strengthening the local community.

  • Status: Green

2024/25 Opportunity Performance Indicators

The extent to which Transform Leatherhead is considered to be making progress towards the Masterplan vision (1 being not at all and 5 very well)

  • Status: Unknown
  • Commentary: The survey for 2024/25 will take place in Q4 2024/25.

Percentage of major planning application decisions overturned at appeal

  • Status: Red
  • Commentary: Performance at the end of Q3 2024/25 is 14.3% which is over the target of ‘Less than 10%’. The 10% threshold is the level at which the government considers the quality of decisions could be poor and may intervene.  However, the overall number of major application appeals in  Mole Valley is low and therefore the calculation can be impacted by the outcome of very few appeal decisions. In this dataset are two major applications on allocated development sites were refused and then allowed at appeal as the then emerging Local Plan transitioned from having limited weight (when the decision was taken) to having significant weight (when the appeal was considered).   The Council are now moving forward with the newly-adopted Local Plan and the policy position is now clear. Should the government consider intervening it would usually give a Local Planning Authority an opportunity to explain any circumstances that may have led to the result.  It is considered that the explanation set out here are reasonable reasons for an exception.

Housing Land Supply

  • Status: Unknown
  • Commentary: The 2024-25 Housing Land Supply will monitor housing completions from 1 April 2024 to 31 March 2025. As such, the 2024-25 result will not be known until July 2025 as time is needed to visit and confirm housing completions on or after 31 March 2025.  As a result, performance against this PI will be reported at that point.   

 

PROGRESSING TOGETHER: Working with our partners and the Mole Valley community, our mission is to transform our services to ensure that they are modern, valued, efficient, digital by choice and accessible to all

2024/25 Progressing Together Annual Plan Objectives

“Continue to work jointly with Elmbridge for the delivery of a joint depot for Mole Valley and Elmbridge in close proximity to the existing facilities at Randalls Road“

  • Progress Overview: As previously reported, the Phase 1 outline site design has been carried out by Eunomia.  This shows, as anticipated, that land outside of MVDC ownership will be required. The baseline design has been costed and Eunomia have issued their final report on feasibility. MVDC has obtained a valuation of the additional land required.
  • Status: Amber
  • Commentary: A timetable of next steps had been agreed with Elmbridge BC but, in light of Local Government Reform and uncertainty over footprint/unitary groupings, this timetable has been paused.  This will be carried forward into the 2025/26 Annual Plan once there is some clarity over the likely footprint for the new unitaries once the final proposal has been submitted to MHCLG in May 2025.

“Deliver the Evolve 2026 transformation programme to transform our services to ensure that they are modern, valued, efficient, digital by choice and accessible by all and assist in delivering the savings required by the MTFP”

  • Progress Overview: Evolve 2026 dashboard continues to highlight progress on savings vs target and milestone delivery allowing us to demonstrate robust governance and control of progress in real time.Two projects are showing as amber which means there are concerns over the timing and delivery, however delivery activity continues with the aim to get back on track later during the year.Project owners are using our MS Project board to regularly update their projects with oversight from the transformation team.

    The project board allows project managers to flag at an early stage any projects that become ‘At Risk’ therefore allowing timely interventions through our Governance and Control strategy. An internal audit (SIAP) undertaken to review Governance, structure and implementation of Evolve 2026 Transformation programme resulted in a Substantial rating.

    Audit currently in progress to review Project Delivery vs objectives/plans. Will be concluded by end of February.

    Evolve 2026 colleague engagement plan is now embedded to engage both internal and external stakeholders. The plan includes timely project progress updates as well providing opportunity for colleagues to share and be part of generating and delivering Continuous Improvement initiatives. Due to recent communication re devolution/LGR, some activities may pause until we have clarity on future approach therefore allowing any engagement to align.

    Full alignment with our Council Strategy continues with identified 2025/26 transformation projects added to service areas’ Business Plans ready to be signed off.

    Once Business Plans are fully signed off, ‘Delivery Planning’ workshops will be held with each project manager to support the design and implementation of delivery plans providing clarity on specific milestones, delivery dates and owners.

  • Status: Amber
  • Commentary: Two projects – Pippbrook and MOVA – currently ‘At Risk’.Pippbrook ‘At Risk’ as we have been unable to secure a tenant, however, there are interested parties which has led to reorganisation of desks within Pippbrook to allow the freeing up of office space for potential tenants.MOVA is still ‘At Risk’, however Game has now been sold and the benefit realised was more than forecast (by c£130k). Remains ‘At Risk’ for 24/25 as full benefit won’t be realised in 24/25, therefore benefit realisation will carry forward into 2025/26.

 

2024/25 Progressing Together Performance Indicators

Percentage of council tax collected

  • Status: Amber
  • Commentary: Performance as at the end of January 2025 is 93.10% against a target of 94.05%.   MVDC normally sees a slight reduction in collection rates near to the Christmas holiday period as people prioritise other areas of expenditure.  In addition the November magistrate court hearing to approve the summonses did not go ahead as planned. The summonses were presented to the Magistrates court in December for approval instead.

Percentage of business rates collected

  • Status: Green

Percentage of commercial rent collected within 21 days of invoice

  • Status: Green

Customer satisfaction with Leatherhead Leisure Centre

  • Status: Green

Customer satisfaction with Dorking Sports Centre

  • Status: Amber
  • Commentary: Performance for Q3 2024/25 only is under target at 72% against a target of 80%.  The capital expenditure to refurbish the gym, studio and reception area at Dorking Sports Centre (DSC), which was initially planned to be delivered in the first year of the contract, has been delayed. This was largely due to the focus on making swift improvements at Leatherhead Leisure Centre following the departure of the previous management company. The extensive refurbishment works at DSC are now being finalised and it is anticipated that works will commence in the summer, which should have a positive impact on the level of customer satisfaction.

Customer satisfaction level for Dorking Halls

  • Status: Green

Percentage of calls answered within 60 seconds by the Customer Services Unit

  • Status: Red
  • Commentary: Performance to the end of January 2025 is 75% of calls answered within 60 seconds against a target of 80%. Ongoing performance issues with our waste contractor have continued to impact call volumes which, alongside increased call duration due to the complex nature of some calls, has meant that the target is difficult to achieve. Despite this, CSU continues to resolve a high number of calls and emails at first point of contact, which means we are offering better customer service as our residents are able to get more of the information and answers they need from us more quickly than if they had to be passed to another department.

Percentage of enquiries resolved at first point of contact by the Customer Services Unit

  • Status: Green

Number of e-forms used to access Council services

  • Status: Data Only
  • Commentary: 32,980 e-forms were used to access Council services between April 2024 and January 2025. Please see the Performance Indicators Report on the Performance page for further information on this PI.

Number of customers signed up to ‘My Account’ (self-service portal)

  • Status: Data Only
  • Commentary: 13,231 customers were signed up to ‘My Account’ as at the end January 2025. Please see the Performance Indicators Report on the Performance page for further information on this PI.
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