Performance Dashboard – 2023/24 April – November


COMMUNITY WELLBEING: “Active communities and support for those who need it”

2023/24 Community Wellbeing Annual Plan Objectives

“Continue to support residents impacted by the cost of living crisis, including signposting and collaboration with other organisations”

  • Progress Overview: As per report at month 6.In November 2023 Cabinet agreed amendments to the financial assistance policy which supports disabled facilities adaptations and private home improvements. These changes recognise the impact that the cost of living crisis is having on building costs and aim to provide greater support to some of our more vulnerable residents in carrying out essential works.
  • Status: Green

“Work with Surrey County Council and Technology Enabled Care experts to build on the success of the innovative Enabling You With Technology service and Community Responder Service, so that older and vulnerable residents can live independently in their own homes”

  • Progress Overview: Community Responders have now attended 1,894 incidents with a response time of 26 minutes from dispatch.  1,630 (86%) have been resolved without the need for escalation to the Ambulance Service and avoiding protracted waiting times for residents, whilst also giving  a ‘return on investment’ of £2.71 for every £1 spent on the service.Talks are on going with commissioners to try and extend the service.We continue to install Surrey Connected Care and currently have over 150 installations across Surrey.

    The Transformation funding is due to end in March 2024 and current talks in Surrey are focused on moving the TEC funding into Commissioning. We are unsure if they will continue to work with Districts and Boroughs or seek an alternative provider.

  • Status: Green

“Continue to provide Disabled Facilities Grant funding to enable residents to remain in their own homes as long as possible”

  • Progress Overview: At the end of Q2 2023/24 (the latest available data) there are 32 open Disabled Facilities Grant (DFG) cases.During this quarter, 11 adaptations have been completed.
  • Status: Green

“Build community capacity and support community infrastructure through the implementation of a grant scheme to support this work”

  • Progress Overview: Round 2 (2023/24): A report was taken to Cabinet in November 2023 setting out the proposals for the award of grants. 10 organisations made complete applications that met the criteria of the scheme, and all of those organisations were recommended to receive some or all of the funds they applied for.  Payments will be made in early 2024 and, following receipt of the grant, organisations will have 12 months to complete their projects.Round 3 (2024/25): The next round of grant applications will be invited from early January 2024, with a closing date in early March 2024. It is proposed that recommendations as to which projects should be supported would be taken to Cabinet in June 2024. Grants will then be awarded during the course of the summer, with organisations having 12 months to complete their projects following receipt of the grant.
  • Status: Green

“Support the development of new community groups and volunteer workforces to contribute to, for example, the Council’s response to the Ecological and Climate Change Emergencies”

  • Progress Overview: The Community Volunteer Project Officer started in post in October 2023.A new volunteer workforce of 8 volunteers has been established from Dorking Men’s Shed for The Grange in Bookham. The Community Volunteer Project Officer facilitated the volunteers to build a new shed at The Grange which was completed in November 2023.Work is ongoing to plan future activities, including the development of community gardens which will be an area of focus in 2024/25.
  • Status: Green

“Enable young people to access and take part in a range of activities that they might not ordinarily be able to afford by running a programme of out of school activities”

  • Progress Overview: A wide range of holiday activities were delivered over the summer holidays. Over 100 sessions were attended and nearly 750 children and families took part.  137 responses to feedback were obtained with 120 responding that the sessions were either good or excellent.
  • Status: Green

“Complete the re-procurement of leisure centres contract so that communities continue to have access to good quality sports and leisure facilities”

  • Progress Overview: At the end of July Cabinet approved the appointment of the Preferred Supplier – Greenwich Leisure Limited (GLL).The contract has now gone live with positive feedback and results being reported by GLL. The latest position was reported to Council in October 2023. Further updates will be provided in due course.
  • Status: Amber
  • Commentary: Work continues with the new contractor and the outgoing operators in relation to handover of the contract.

“Undertake refurbishment works at Dorking Halls”

  • Progress Overview: Atkinsrealis and the wider design team has completed RIBA Stage 1 report.  An application to the Public Sector Decarbonisation Scheme was submitted for the latest round, with the outcome expected in March 2024.  A member seminar was held on 13 December and a report to an Extraordinary meeting of Scrutiny and Cabinet is scheduled for 3 January.  If approved, urgent health and safety works and mechanical and electrical works will be progressed for Summer 2024, with a further report for Cabinet for the second phase of works for Summer 2025 targeted for June 2024 Cabinet.
  • Status: Red
  • Commentary: No works are planned during 2023/24; instead works are planned for Summer 2024 and Summer 2025.

“Provide funding to support communities to celebrate the coronation of King Charles III”

  • Progress Overview: As previously reported, this work was completed in time for the Coronation with each larger area (Dorking, Leatherhead, Bookham, Fetcham and Ashtead) receiving up to £2,500 towards their celebrations, and all other ward areas receiving up to £400.
  • Status: Green

2023/24 Community Wellbeing Performance Indicators

Number of telecare service users

  • Status: Data Only
  • Commentary: There were 1,162 telecare service users as at end Q2 2023/24. Please see the Performance Indicators Report on the Performance page for further information on this PI.

Number of community transport journeys

  • Status: Data Only
  • Commentary: There were 735 community transport journeys during the month of November 2023, an increase of 152 on the previous month. This is due to some additional one-off Group Hires for schools in November Please see the Performance Indicators Report on the Performance page for further information on this PI.

Number of households in bed and breakfast accommodation

  • Status: Data only
  • Commentary: At the end of November 2023 the number of households that we had placed in nightly stay or bed and breakfast accommodation was 21. Please see the Performance Indicators Report on the Performance page for further information on this PI.

Number of households on the Housing Register

  • Status: Data Only
  • Commentary: There were 634 households on the Housing Register at the end of November 2023. Please see the Performance Indicators Report on the Performance page for further information on this PI.


ENVIRONMENT: “A highly attractive area with housing that meets local need”

2023/24 Environment Annual Plan Objectives

“Implement the revised approach to CCTV across the District”

  • Progress Overview: Public consultation on the future of CCTV has completed.  The results are being analysed and options will be considered.Following the forced closure of the CCTV Monitoring centre at Reigate Police Station due to the discovery of RAAC, interim arrangements for the record only footage from cameras to be accessible to the police have been made until decisions have been made for the future of the system in Mole Valley.
  • Status: Green

“Continue to work towards adoption of the Local Plan as required and when adopted, commence work on Supplementary Planning Documents as set out in the Local Development Scheme

  • Progress Overview:  The Local Plan is now severely delayed as, at the end of November 2023,  the Government had still not published its revised National Planning Policy Framework. With the Local Plan unable to progress, the Council is unable to progress the supplementary (daughter) planning documents.NB A new NPPF was published on 20 December 2023 and the Council is currently considering its options for the Local Plan.
  • Status: Red
  • Commentary: On 17th February the Inspector indicated that she could not be positive in her answer until the Government amended the national planning policy. Therefore, the Inspector invited the Council to pause the making of the plan. The Council agreed to pause the plan until 25th May – the date when the Government’s Chief Planner indicated that the national planning policy would be amended. However, subsequently, the Government has indicated that it would not be able to amend national planning policy by 25th May and so the Council wrote to the Inspector asking for an extension to the pause. The Inspector has granted the council an extension until the national policy picture is clearer.The Council has not met the timetable for consultation on the Main Modifications for the reason set out in the update. The Local Plan is now severely delayed. The longer it is delayed, the more outdated the evidence base on which the plan is based becomes. Therefore, there is a risk that the plan is paused for so long that it cannot be adopted. In addition, if the Councillors are unable to withdraw the Green Belt sites, the position is uncertain.The future of the plan is dependent on the Government, the Inspector and what course Councillors decide to take.

“Use funds collected from developers, from sites where it has not been possible to provide affordable homes as part of that development, to subsidise the provision of affordable housing elsewhere in the District

  • Progress Overview:As previously reported, the first tranche of Kingston House Gardens monies are due to be paid within the next few weeks as the scheme has started on site.  In relation to the Local Authority Housing Fund 1,  properties are being sought at the moment which will also involve the payment of commuted sums for the 4 bed bridging property .  Under LAHF round 2, further commuted sums will be spent to buy a further 3 bedroom property for temporary accommodation to be owned by MVDC and a 3 bedroom house for Afghan resettlement purposes to be owned by Mount Green housing. Offers have now been accepted in relation to both of these. A further Temporary Accommodation property has been agreed to be purchased which will use further commuted sums.
  • Status: Green

“Continue to implement the Climate Change Strategy Action Plan to achieve carbon neutrality by 2030, including investigating options for alternative methods of funding Climate Change initiatives, particularly solar provision at Leatherhead Leisure Centre and electric vehicle charging provision for the Council motor fleet

  • Progress Overview: As previously reported, an initial feasibility study in respect of solar provision at Leatherhead Leisure Centre was undertaken in October 2021. Subsequently, thorough investigations of the roof membrane and roof loading potential has been undertaken.  This has recently confirmed that the roof is capable of supporting solar panels. Given the age of the original feasibility study this is being revisited to inform a specification for tender (solar technology has improved since the original study) and capital funding bid.
  • Status: Green

“Reduce the Council’s carbon emissions by installing LED lighting in Dorking and Leatherhead Leisure Centres”

  • Progress Overview: As previously reported, the work to install LED lighting at Dorking Sports Centre has been completed on time and within budget.The installation at Leatherhead Leisure Centre is due to begin in the New Year with new contractor Greenwich Leisure Limited.
  • Status: Green

2023/24 Environment Performance Indicators

Percentage of streets with acceptable levels of litter

  • Status: Green

Percentage of streets with acceptable levels of detritus

  • Status: Unknown
  • Commentary: Data currently under review.

Percentage of trees in Zone 1 areas inspected within agreed timeframes

  • Status: Green

Percentage of trees in Zone 2 areas inspected within agreed timeframes

  • Status: Green

Number of affordable homes completed

  • Status: Red
  • Commentary: Funds are being collected from developers from sites where it has not been possible to provide affordable homes as part of that development, to subsidise the provision of affordable housing elsewhere in the district.  During 2023/24 the initial payment to Clarion for the conversion of 16 of the properties on the Kingston House Gardens development from affordable to social rent has been paid, as agreed at Cabinet in Nov 2020.Under the Local Authority Housing Fund (LAHF) round 1, properties are being sought which will also involve the payment of commuted sums for a 4 bed bridging property. Under LAHF round 2, further commuted sums will be spent to buy a further 3 bedroom property for temporary accommodation to be owned by MVDC and a 3 bedroom house for Afghan resettlement purposes to be owned by Mount Green housing. The adoption of a local plan will assist with future affordable housing delivery in the district.

Housing Delivery Test

  • Status: Red
  • Commentary: Mole Valley’s recently released Housing Delivery Test result was 58% for the year 2022.  This means the Council must continue to operate the “Presumption in Favour of Sustainable Development”. This means that housing policies in the Local Plan must be set aside in its planning decisions and the Council must follow the housing policies in the NPPF.The Council was already required to operate the “Presumption in Favour of Sustainable Development” because:
    • The previous Housing Delivery Test was only 70% and so in the “Presumption” band
    • The Local Plan was more than five years old
    • The Council is unable to demonstrate a Five-Year Housing Land Supply.

Local Development Scheme – milestones met

  • Status: Red
  • Commentary: Local Development Scheme milestones were being met until December 2022. After that date, due to anticipated changes to the National Planning Policy Framework (NPPF) the Planning Inspector allowed the Council to pause the Examination of the Plan. As at the end of November, the Government had not issued the updated NPPF.NB A new NPPF was published on 20 December and the Council is currently considering its options for progressing the Local Plan.

Percentage of waste sent for recycling, reuse and composting

  • Status: Green

Residual waste per household

  • Status: Amber
  • Commentary: Performance is improving and is now close to the target level (362kg against a target of 360kg).  Performance is expected to continue to improve as we work with residents to expand services such as the roll out of food waste to communal properties in Mole Valley and the dry mixed recycling improvement project.

Number of missed bins per 100,000 collections

  • Status: Red
  • Commentary: Performance as at September 2023 (the latest available data).  Performance for the month of September was slightly higher than the target level (89 missed bins per 100,000 collections against a target of 80) due to incomplete rounds for garden waste; however this is the first month that the target has been missed since August 2022.

Reduction in the Council’s Carbon Footprint

  • Status: Green
  • Commentary: The next update is due to be provided in early 2024.


PROSPERITY: “A vibrant local economy with thriving towns and villages”

2023/24 Prosperity Annual Plan Objectives

“Achieve the 2023/24 milestones for Opportunity Dorking: apply for National Lottery Grants for Heritage funding for Pippbrook House, progress the regeneration of the Foundry/Church Street site through demolition and scheme development to RIBA Stage 2 Concept Design, and obtain Cabinet approval of the Dorking Asset Management Plan”

  • Progress Overview:Pippbrook HouseAn Expression of Interest (EOI) was submitted for Pippbrook House. Whilst it wasn’t accepted, the feedback has been used to shape the resubmission, which is targeted for the next window in January 2024.

    The preparation of the tender documents for the works to make the building weathertight is underway and an application for listed building consent is being developed.

    Foundry/Church Street Workshops

    Vacant possession was secured in mid December.  The demolition of the Foundry/Church Street workshops site will commence in January 2024.

    Cabinet in October 2023 approved a further allocation of funding to enable the concept design for the site to be developed up to and including submission of a full planning application.

    Dorking Asset Management Plan

    This was presented at the Strategic Asset Management Working Group inaugural meeting in October 2023.

  • Status: Green

“Achieve the 2023/24 milestones for Transform Leatherhead: Claire House and James House development partner to commence redevelopment, work with our Joint Venture partner to undertake consultation and detailed design for Phase 1 of the Bull Hill and Swan Centre regeneration scheme, and Riverside Park Landscape Architect to produce the Final Concept Design Masterplan

  • Progress Overview:Claire House and James HouseEarlier this year a specialist developer was identified for the Claire House and James House redevelopment, with the previous preferred developer no longer being in a financial position to proceed. A grant from the One Public Estate Brownfield Land Release Fund was awarded and will fund the cost of demolishing the existing buildings. Over the next few months MVDC will be tendering the contract for the demolition work and submitting a variation to the existing planning consent to allow for the demolition to happen as a self-contained phase.

    Joint Venture

    The joint venture legal agreements with Kier Property Development Limited were signed in October 2024, and funding from MVDC was approved to fund the first phase of surveys and initial design costs up to 400k, with Kier match funding the same amount.  The initial design team appointments will be progressed in December.  Subject to those appointments, stakeholder and public engagement is targeted for the final quarter of 2023/24.

    Riverside Park

    A public consultation was held in October to establish which of the various concepts developed by Allen Scott, our landscape architect, were most popular.  The results are being evaluated and incorporated into the final concept design report from Allen Scott, and a report is targeted for March 2024 Cabinet recommending the first phase and associated funding and delivery strategy.

  • Status: Amber
  • Commentary: Detailed design for Phase 1 of Bull Hill and the Swan Centre will not commence until Spring 2024; this is as a result of the legal agreements only being agreed and signed in October 2023.

“Continue targeted investment in our car parks to ensure they are fit for the future. This includes completing works to St Martin’s Walk car park in Dorking and refurbishing Lower Road car park in Bookham”

  • Progress Overview:St Martin’s Walk Car ParkThe refurbishment works have been completed, with the exception of the works to permanently resolve the issues with the surface on the upper decks.  This can only be programmed in for when the weather conditions are more suitable during Spring 2024.

    Bookham Lower Road car park

    The refurbishment works are complete.

    EV Charging Point Installation

    82 bays are now available for EV charging via Blink.  The remaining 8 bays to be delivered is subject to a final agreement on location in Leatherhead, following the inability to agree a wayleave.

  • Status: Green

“Retain the employment and skills hub in partnership with Surrey Lifelong Learning Partnership, DWP and a range of training providers and employers to support people of all ages in Mole Valley who are unemployed or facing redundancy

  • Progress Overview: The Hub has been continuing to connect local people, of all ages, to local employers, jobs and opportunities. In addition to connecting people with local jobs, the Hub has continued to open up residents’ access to work coaches, employers, charities and community groups that provide help with social prescribing, cost of living issues (including fuel bills, budgeting, debt advice), scam awareness, help for refugees and mental health support.Many of the Hub’s registrations are self-referred walk-in customers, highlighting the importance of a physical presence in Leatherhead town centre. Outreach MV Hub services are also provided to residents across the district, including North Leatherhead and North Holmwood, two of the most deprived areas of Mole Valley.During the autumn, two successful Jobs Fairs were held at the Hub in Leatherhead and another at Dorking Halls.  Other events included a Cost of Living event; and courses this quarter included a household budgeting course; a stress and anxiety management skills course; and an employability with digital skills course.
  • Status: Green

2023/24 Prosperity Performance Indicators

The extent to which Transform Leatherhead is considered to be making progress towards the Masterplan vision (1 being not at all and 5 very well)

  • Status: Unknown
  • Commentary: The next survey is due to take place in 2024.

Number of new Mole Valley Employment and Skills Hub clients on benefits

  • Status: Red
  • Commentary: Registrations are slightly behind the target for Q2 2023/24 for new clients on benefits (174 against a target of 190).  However, registrations are over halfway towards the annual target of 330 new registrations.  The Mole Valley Employment and Skills Hub is often the first place that job seekers approach and clients may not yet be claiming benefits. If they are not successful in their job search in the first month, they may then apply for benefits,  by which time they cannot be included as a new client on benefits.

Customer satisfaction level for Dorking Halls

  • Status: Green


GUIDING PRINCIPLES: Putting People First; Openness and Accessibility; Acting Sustainably; and Living within our means

2023/24 Guiding Principles Annual Plan Objectives

“Review our Council Strategy and Medium Term Financial Plan to ensure the sustainability of council services beyond April 2023

  • Progress Overview: Following the six-week consultation on the draft Council Strategy, information from 567 full length consultation surveys and 42 shortened consultation surveys (used in schools) was analysed. The findings indicated that there was general support for the draft Council Strategy. 69% of respondents to the full survey and 86% of respondents to the shortened survey (used in schools), either strongly agreed or agreed with the proposed ‘Vision’ and ‘Priorities’ set out in the draft Council Strategy. Minor amends were made to the Strategy which will now go through Scrutiny and Cabinet before going to Council for adoption on 20 February 2024.Review of the Medium Term Financial Plan (MTFP) commenced in July 2023.  A report presenting the  updated MTFP was taken to Cabinet in November and included approval of a new Fees and Charges Pricing Strategy. A report setting out the Transformation Programme and the eight key themes was also taken to Cabinet in November.  A report setting out the detailed Transformation Business Cases that form part of the eight themes is due to be presented to Cabinet in February 2024 alongside the Budget and Council Tax Resolution report .
  • Status: Green

“Embark on a programme of Customer Service and Digital Transformation. Bring forward a strategic framework for transformation that will lead to improved customer service, increase efficiency and reduced costs, where there is a clear business case”

  • Progress Overview: We have designed a strategic framework for transformation (Evolve 2026) with a focus on improved customer service, digital transformation (modernised organisation) as well as increased efficiency and reduced costs (aligned to MTFP savings requirement). This is focused on the creation of 17 full business cases (now undergoing scrutiny), continuous improvement projects and digital projects (already approved by the Strategic Design Authority). We are on track to deliver significant savings by 2026/27 should the opportunities identified be realised.
  • Status: Green

“Continue to engage in discussions regarding greater collaboration among Surrey authorities and ensure that any changes are in the best interests of the Mole Valley community”

  • Progress Overview: Surrey County Council is engaging with the Government regarding a potential level 2 Devolution Deal. While this is at an early stage MVDC continues to engage in discussions at Chief Executive group meetings and Leader meetings.Discussions continue with Spelthorne Borough Council regarding a potential shared finance service.Work has begun to consider options for the provision of our waste and street cleaning functions after the end of the current contract.
  • Status: Green

“Consider the opportunities and benefits that could be delivered through the provision of a joint depot for Mole Valley and Elmbridge in close proximity to the existing facilities at Randalls Road”

  • Progress Overview: Phase 1 outline site design has been carried out by Eunomia.  This shows, as anticipated, that land outside of MVDC ownership will be required. The baseline design is being costed and MVDC are commissioning a valuation of the additional land required.
  • Status: Green

2023/24 Guiding Principles Performance Indicators

Percentage of calls answered within 60 seconds by the Customer Services Unit

  • Status: Green

Percentage of enquiries resolved at first point of contact by the Customer Services Unit

  • Status: Green

Number of e-forms used to access Council services

  • Status: Data Only
  • Commentary: 15,846 e-forms were used to access Council services between April and November 2023. Please see the Performance Indicators Report on the Performance page for further information on this PI.

Percentage of commercial rent collected within 21 days of invoice

  • Status: Green

Percentage of council tax collected

  • Status: Red
  • Commentary: Performance at November 2023 is in line with collection rates for November 2022.  Nationally, the combination of high costs of living, very high inflation levels and energy costs rising to unprecedented levels is having an impact on the amount of Council Tax collected, and the impact can be seen at a local level.  More customers are now choosing to spread their payment instalments over 12 months rather than the statutory 10 months.  There has also been an increase in applications to the discretionary council tax hardship fund.   The Council encourages people to get in contact if they are struggling to pay their Council Tax so that they can be supported. For 2023/24 the end of year target has been reduced to 98.5% which is consistent with collection performance over the last few years.

Percentage of business rates collected

  • Status: Green