2023/24 Performance Indicators

Council Strategy vision

A place where a beautiful environment, enterprise and opportunity combine, creating a vibrant place to live, work and enjoy.

Active communities and support for those who need it.

No	Performance Indicator	Target 2023/24	Cabinet Portfolio	SLT Lead	Business Area	Council Strategy / Annual Plan Reference
1	Number of Telecare service users	Higher than previous year	Community Services	Community	Mole Valley Life	CWB1 / [1b]
2	Number of community transport journeys	Data only	Community Services	Community	Mole Valley Life	CWB1 / [1b]
3	Number of households in bed and breakfast	Data only	Community Services	Community	Housing	CWB3
4	Number of households on the Housing Register	Data only	Community Services	Community	Housing	CWB3

A highly attractive area with housing that meets local need.

No.	Performance Indicator	Target 2023/24	Cabinet Portfolio	SLT Lead	Business Area	Council Strategy / Annual Plan Reference
5	Percentage of streets with acceptable levels of litter	96%	Community Services	Transformation & Partnerships	Parks & Environment	ENV1
6	Percentage of streets with acceptable levels of detritus	92%	Community Services	Transformation & Partnerships	Parks & Environment	ENV1
7	Percentage of trees in Zone 1 areas inspected within agreed timeframes	100%	Climate Change	Planning & Environment	Parks & Environment	ENV1
8	Percentage of trees in Zone 2 areas inspected within agreed timeframes	100%	Climate Change	Planning & Environment	Parks & Environment	ENV1
9	Number of affordable homes completed	50	Community Services	Community	Housing	ENV3 / [6a]
10	Housing Delivery Test	96%	Planning	Planning & Environment	Planning Policy	ENV2 / [5a]
11	Local Development Scheme – milestones met	100%	Planning	Planning & Environment	Planning Policy	ENV2 / [5a]
12	Percentage of waste sent for recycling, reuse and composting	56%	Community Services	Transformation & Partnerships	Parks & Environment	ENV4
13	Residual waste per household	360kg	Community Services	Transformation & Partnerships	Parks & Environment	ENV4
14	Number of missed bins per 100,000 collections	80	Community Services	Transformation & Partnerships	Parks & Environment	ENV4
15	Reduction in the Council’s Carbon Footprint	3155 tonnes	Climate Change	Planning & Environment	Parks & Environment	ENV6 / [7a & 7b]

A vibrant local economy with thriving towns and village.

No.	Proposed Performance Indicator	Target 2023/24	Cabinet Portfolio	SLT Lead	Business Area	Council Strategy / Annual Plan Reference
16	The extent to which Transform Leatherhead is considered to be making progress towards the Masterplan vision (1 being not at all and 5 very well)	4	Projects	Prosperity	Property & Regeneration	PRO2 / [8b]
17	Number of new Mole Valley Employment and Skills Hub clients on benefits*	330	Sustainable Economy & Security	Prosperity	Economic Development	PRO3 / [9b]
18	Customer satisfaction level for Dorking Halls	85%	Leisure & Tourism	Prosperity	Dorking Halls	GP1 / [3c]
19	Percentage of calls answered within 60 seconds by the Customer Services Unit	80%	Internal Services	Transformation & Partnerships	Customer Services	GP1 / [10b]
20	Percentage of enquiries resolved at first point of contact by the Customer Services Unit	60%	Internal Services	Transformation & Partnerships	Customer Services	GP1 / [10b]
21	Number of e-forms used to access Council services	Higher than previous year	Internal Services	Transformation & Partnerships	Customer Services	GP2 / [10b]
22	Percentage of commercial rent collected within 21 days of invoice	90%	Projects	Prosperity	Property & Regeneration	GP4
23	Percentage of council tax collected	98.50%	Finance	Finance & Strategy	Financial Services	GP4
24	Percentage of business rates collected	98.50%	Finance	Finance & Strategy	Financial Services	GP4

*Following a meeting with the DWP, the target has been updated to reflect the focus of the PI (clients on benefits)