2023/24 Performance Indicators

Council Strategy vision

A place where a beautiful environment, enterprise and opportunity combine, creating a vibrant place to live, work and enjoy.

Guiding Principles

  • Putting People First
  • Openness and Accessibility
  • Acting Sustainably
  • Living Within Our Means

Community Wellbeing

Active communities and support for those who need it.

No Performance Indicator Target 2023/24 Cabinet Portfolio SLT Lead Business Area Council Strategy / Annual Plan Reference
1 Number of Telecare service users Higher than previous year Community Services Community Mole Valley Life CWB1 / [1b]
2 Number of community transport journeys Data only Community Services Community Mole Valley Life CWB1 / [1b]
3 Number of households in bed and breakfast Data only Community Services Community Housing CWB3
4 Number of households on the Housing Register Data only Community Services Community Housing CWB3

Environment

A highly attractive area with housing that meets local need.

No. Performance Indicator Target 2023/24 Cabinet Portfolio SLT Lead Business Area Council Strategy / Annual Plan Reference
5 Percentage of streets with acceptable levels of litter 96% Community Services Transformation & Partnerships Parks & Environment ENV1
6 Percentage of streets with acceptable levels of detritus 92% Community Services Transformation & Partnerships Parks & Environment ENV1
7 Percentage of trees in Zone 1 areas inspected within agreed timeframes 100% Climate Change Planning & Environment Parks & Environment ENV1
8 Percentage of trees in Zone 2 areas inspected within agreed timeframes 100% Climate Change Planning & Environment Parks & Environment ENV1
9 Number of affordable homes completed 50 Community Services Community Housing ENV3 / [6a]
10 Housing Delivery Test 96% Planning Planning & Environment Planning Policy ENV2 / [5a]
11 Local Development Scheme – milestones met 100% Planning Planning & Environment Planning Policy ENV2 / [5a]
12 Percentage of waste sent for recycling, reuse and composting 56% Community Services Transformation & Partnerships Parks & Environment ENV4
13 Residual waste per household 360kg Community Services Transformation & Partnerships Parks & Environment ENV4
14 Number of missed bins per 100,000 collections 80 Community Services Transformation & Partnerships Parks & Environment ENV4
15 Reduction in the Council’s Carbon Footprint 3155 tonnes Climate Change Planning & Environment Parks & Environment ENV6 / [7a & 7b]

Prosperity

A vibrant local economy with thriving towns and village.

No. Proposed Performance Indicator Target 2023/24 Cabinet Portfolio SLT Lead Business Area Council Strategy / Annual Plan Reference
16 The extent to which Transform Leatherhead is considered to be making progress towards the Masterplan vision (1 being not at all and 5 very well) 4 Projects Prosperity Property & Regeneration PRO2 / [8b]
17 Number of new Mole Valley Employment and Skills Hub clients on benefits* 330 Sustainable Economy & Security Prosperity Economic Development PRO3 / [9b]
18 Customer satisfaction level for Dorking Halls 85% Leisure & Tourism Prosperity Dorking Halls GP1 / [3c]
19 Percentage of calls answered within 60 seconds by the Customer Services Unit 80% Internal Services Transformation & Partnerships Customer Services GP1 / [10b]
20 Percentage of enquiries resolved at first point of contact by the Customer Services Unit 60% Internal Services Transformation & Partnerships Customer Services GP1 / [10b]
21 Number of e-forms used to access Council services Higher than previous year Internal Services Transformation & Partnerships Customer Services GP2 / [10b]
22 Percentage of commercial rent collected within 21 days of invoice 90% Projects Prosperity Property & Regeneration GP4
23 Percentage of council tax collected 98.50% Finance Finance & Strategy Financial Services GP4
24 Percentage of business rates collected 98.50% Finance Finance & Strategy Financial Services GP4

*Following a meeting with the DWP, the target has been updated to reflect the focus of the PI (clients on benefits)
S1R1C1