Complaints

We welcome feedback from our customers and residents about our services; positive or negative.

We expect that the majority of issues will be resolved informally when taken up directly with the service responsible.

If you are unhappy with a service you have received, please contact us by calling 01306 885001 or you can complete the online form below which will be passed to the service area concerned:

Online Complaints Form ›

If, after you have contacted the service area you are still not satisfied that your issue has been satisfactorily resolved, then you should use the formal complaints procedure.

To make a formal complaint to us, email complaints@molevalley.gov.uk or write to us:

Customer Care Officer, Mole Valley District Council, Pippbrook, Dorking, RH4 1SJ

Please include as much detail as possible.

Alternatively you can call the Customer Care Officer on 01306 885001.

Having received the complaint, an acknowledgement will be sent in reply within three working days and a full response within 10 working days.