The ASB Case Review (Community Trigger)

The ASB Case Review is designed to give victims of anti-social behaviour (ASB) the right to request a review of their case and bring agencies together to take a joined up, problem solving approach to find a solution.

Who can use the ASB Case Review

  • a victim of ASB or another person acting on behalf of the victim such as a carer or family member, local councillor, MP or professional person
  • the victim could be an individual, a business or a community group

Activating the ASB Case Review

The ASB Case Review can be used if you have complained to us, the police and/or a registered housing provider (social landlord) on three or more occasions about separate incidents in the past six months.

Each incident of ASB must have been reported within one month of it happening. This is called the threshold. If the threshold is not met the case review will not occur.

You will need to give the following details to activate the ASB Case Review:

  • dates of each time you’ve complained
  • details of where you complained (name, organisation and/or incident reference number)
  • information about the ASB

ASB Case Review Request >

For other methods of activating the review, please contact the Community Safety Officer:

For further assistance call 01306 879338, for guidance visit ASB Help website.

What to expect

Once you have activated the ASB Case Review, you will receive confirmation of receipt within three working days. Agencies must decide whether or not the threshold has been met.

Each victim has the right to appeal the decisions made by the panel (regarding whether or not the threshold has been met – or with the decision made at the review stage).

For us, appeals will be considered by the Office of the Police and Crime Commissioner.

What is not suitable for the ASB Case Review?

If you have reported ASB and been given a timescale for response, which has not run out. We will contact the agency you made the report to make sure they are aware of the issue.

If you have reported ASB and received a service but you are unhappy with the conduct of a particular agency. You may be advised to submit a complaint under the agency’s complaints procedures.


April 2023 to March 2024:

  • Number of ASB Case Reviews received: 0
  • Number that did not meet the threshold: 0
  • Number of case reviews held: 1
  • Number of case reviews with recommendations made: 1

Note: Review held relates to ASB Case Review received in previous year