Problems Paying

If you are having problems paying your Council Tax bill, you can check online to see if you are eligible for any discount or exemption.

If you are on a low income, you may be eligible for Council Tax Support.

You may wish to consider seeking independent advice regarding your finances:

• Citizens Advice
• Breathing Space 
• Money Helper
• StepChange Debt Charity
• Christians Against Poverty
• Debt Advice Locator services

If you are having difficulties with your water bills help may be available through the Water Support Scheme.

Making an Arrangement to Pay

To make a formal arrangement to pay your Council Tax bill or any arrears, please contact us on 01306 885001.

We can discuss with you making regular weekly or monthly instalments which are agreeable by both parties. This will ensure that any payments that you make are allocated to the correct debt in line with the agreement made.

Council Tax Summons

If you have received a summons for non-payment of Council Tax and you wish to make a payment please pay the exact amount shown on the summons. If you wish to pay a different amount please contact us because otherwise if there are debts for multiple financial years and a payment is made which does not match the instalment amount for the current year, payments will be allocated to the earliest outstanding debt. This could mean that your payment is not allocated to the debt you are trying to clear.

Where there is a credit balance on an account that has debts in previous financial years, the Council will use its discretion to clear the previous debts before refunding the credit.

For more information see Unpaid Council Tax.