Use our wide range of online services to report, apply or pay 24/7.
If your enquiry relates to potholes, street lighting or road works, you should report it online to Surrey County Council.
You can email firstname.lastname@example.org with your enquiry. Our customer services team will reply as quickly as possible.
Telephone: 01306 885001, Monday to Friday 8.30am to 5pm (please note Monday mornings are our busiest time. If your call is not urgent you may find it easier to contact us in the afternoon, or later in the week).
Please note: The above number will open at 10am on the first and third Wednesday of every month to allow for customer services staff training.
Our customer services team are here to help. All our staff adhere to our values and will listen to you and treat you with respect. We ask that you do the same. Please ensure you have any relevant reference numbers or details with you so that we may assist you as swiftly as possible.
Calls to and from Mole Valley District Council may be recorded for training and monitoring purposes
SMS text (if you are deaf or hard of hearing): 07771 576411 (opening hours as indicated above)
In writing or in person
MVDC, Pippbrook, Dorking, Surrey, RH4 1SJ.
Please note: Our reception is open 9am to 2.30pm Monday to Friday, except for the first and third Wednesday of every month when we open at 10am to allow for staff training. To make an appointment with a specific department, please call us on 01306 885001.
Out of hours arrangements
We provide two specific out of hours services:
Building Control - Dangerous Structures: Local authorities have a legal duty to provide a 24/7 service to deal with buildings or structures so that there is no danger to people. Out of hours, this service can be accessed on 01883 722000.
Homelessness: We provide a homelessness service. If somebody finds that they have nowhere to stay and our offices are closed, they can call 0300 123 7718.
Found dog: If you find a dog outside office hours (including weekends and bank holidays) please call the out of hours number on 0300 123 7718 to report it.
If there is any other emergency issue which you believe requires an immediate response - contact us on 0300 123 7718.
All media enquiries and interview requests must be directed to the Communications team in the first instance.
Please email email@example.com or call 01306 885001 and ask to be directed to the Communications team.
All enquiries received outside office hours will be acknowledged the next working day.
Contacting your local councillor
Local councillor information can be found here.
MVDC welcomes feedback from its customers and residents about its services.
If you have any comments or suggestions, please complete one of our online forms:
If you require any of our web pages or documents in another format or language, please email firstname.lastname@example.org
Share your views on the latest news, pictures and videos from MVDC.
MVDC also provides a number of service-specific social media accounts too.
Sign up to receive service-specific updates
A free email notification service. There are two services available for you to subscribe to:
- Waste - we will send you a weekly reminder regarding bin collections as well as any service updates
- Planning - by subscribing to this service you can be alerted to planning applications within 50, 100 or 150m of your property
If you need to amend your subscription, follow these simple steps:
- use the link and click on the tab entitled 'Account Lookup'
- enter the email address you subscribed with
- click on 'Edit your Options'
- make the changes you need – e.g. a different email address
- click on 'Submit'
- you will be sent a confirmation code to your original email address
- please return to My Alerts and the 'Change your Details' tab
- enter that code where prompted
- you can now amend your details
Read or subscribe to receive one or more of a number of e-newsletters MVDC produces.
Filming in Mole Valley
Due to its exceptional variety of assets such as woodlands, listed buildings, recreational grounds, caves and mausoleum, MVDC is a perfect location for filming. Please refer to our film in the district page for more information.