Bin Orders and Removals

Warranty

We expect our bins to last 10 years (5 years for the outdoor food caddy), after which time any damage will be attributed to fair wear and tear and is chargeable. This is because it is reasonable to expect the plastic to erode over time, and the repeated lifting and movement of the bin may eventually cause damage. Indoor food caddies are the responsibility of the resident.

As not all bins will have a date of manufacture (if there is one, it is usually on the lid of the bin), we ask that you keep a record of your purchase as this will help prove the length of time you have had it.

To order a replacement bin, please use our online form

If you are ordering a replacement food bin, please be aware that you can place the unusable container in your refuse bin as we will not collect these.

Damaged Bins

The most common type of damage, due to wear and tear from repeated use, is a damaged front lip which prevents it being lifted safely by the vehicle. Bins can also get damaged more easily if they are too full or if their lids are left open. Bins are more likely to break when they are being lifted, this does not mean the crew have handled the bin incorrectly. Unfortunately we are cannot repair damaged bins or lids as there are many different styles and designs.

If you believe your bin has been damaged by the collection crew, you can report this by using our online form.

An investigation will then be carried out. If it is found that the bin was damaged during the collection, and it was less than 10 years old, the damaged bin will be replaced free of charge.

Containers available:

Refuse

• Standard 240 litre wheeled bin: £64.00
• Small 140 litre wheeled bin: £42.00

Recycling

• Standard 240 litre wheeled bin: £64.00
• Small 140 litre wheeled bin: £42.00

Food Waste

• 23 litre outdoor dark green caddy: £9.00
• 7 litre indoor silver caddy: £5.00

Garden Waste

• Please go to Garden Waste – Manage my Subscription

To reduce the likelihood of your bin being lost or stolen, we suggest that you write your house name or number clearly on your own bin/s.

Recycling

You may request up to 3 recycling bins per household as part of your regular collection.

Alternatively, clear recycling sacks can be purchased from supermarkets and presented with occasional excess recycling (e.g. around Christmas).

Refuse

Each household may present one refuse (general waste) bin. Please note, we are unable to collect additional waste at any time.

If you are a large household, have children in nappies, or have medical waste that you need to dispose of regularly, you may qualify for an additional temporary refuse bin. Apply online.

Garden Waste

For additional garden waste bins, please go to Garden Waste – Manage my Subscription

Existing properties

You should already have bins. If you are moving into an existing property without bins, you can request them online.

New build properties

Please check with the property developer as to whether they have ordered bins for your property before requesting them online.

Communal properties

Flats and communal properties are supplied with large bulk refuse bins, recycling bins and food waste bins.

Requests for new or additional bulk bins should be directed to your managing agent or housing association.

You are required to pay for replacement bins if your bin is lost, stolen or if you move into a property and there are no bins. We encourage residents to take responsibility for the bins and to bring them back onto their property after collection.

The charge is a contribution towards the overall cost of the bin, administration, delivery and where necessary the removal of the damaged bin.

If your bin has gone missing or has been stolen you can request that a replacement is delivered using our online form. There is a charge for replacing bins that have been lost or stolen so we recommend that you check the bin is not at a neighbour’s property or further down the road and allow 48 hours for it to be returned. If you still cannot find it then you can order your replacement bin using our Bin Request form.

To help stop your bin being stolen we recommend putting your house number on it with stickers or paint.