You Said, We Did…
Our Values include listening to our customers and caring about what you tell us.
Please use our online form to tell us your comments and suggestions on how we can improve our services:
Here are some examples of the changes we have made to the way we do things as a result of your feedback:
Environmental Health and Licensing. You told us that you would like better air quality information to help those with respiratory conditions to plan ahead and reduce their exposure to air pollution. Mole Valley residents can now access ‘live’ updates on their mobile phones via a text message or by email when they subscribe for the free to use AirTEXT service.
Public Toilets. You told us you wanted an easier way to report issues with the public toilets in the District. We have introduced QR codes and a new online form to report any problems. We have also opened two Changing Places Toilets, one in Dorking and another in Leatherhead, to support some of our most vulnerable and in-need residents be able to use a toilet facility with dignity and comfort when out and about.
Fairfield Centre Membership. You told us that it would be helpful if members could apply for and renew memberships at home as well as in the centre, and if family members could do this on behalf of older relatives. We have set up a new online form to enable this which is also helping centre staff to manage the membership process more easily.
Website. Your feedback has helped us to make lots of improvements to our website to help make the information we publish accessible, relevant, easy to navigate and understand.
Environmental Health and Licensing. You told us it would be helpful if we provided more explanation for the reasons for refusing a licence. We have improved the way we word these notices to remove any ambiguity.
Dorking Sports Centre. You told us you would like to see more activities for older residents. Working with our partners GLL we have introduced new Senior Activity Sessions.
Leatherhead Leisure Centre. You told us you would like to see improved gym facilities. There are now 130 stations of top of the range Technogym equipment as well as an outside covered functional training area. We have also increased studio space with two brand new studios and the changing rooms for the gym and health suite have been refurbished.
Banking Services. You told us that you were concerned at the lack of banking services in Dorking and Leatherhead. We have worked with Cash Access UK to set up a temporary Banking Hub in Pippbrook reception while they seek a permanent site in the High Street. Cash Access UK have also installed an automated deposit service (notes) in North Street, Leatherhead and, in response to feedback from residents and businesses, we are pressing for this to be extended to a Banking Hub.