Performance Indicators Report April – June 2026

Number of rough sleepers in the district on a given date

Status: Data Only

Current Target: N/A

There were fewer than 10 rough sleepers on a given night in June 2026.

Number of households in bed & breakfast and nightly stay accommodation

Status: Data Only

Current Target: N/A

There were 15 households that we had placed in nightly stay or bed and breakfast accommodation at the end of June 2026.

Data shows actual number of households as at the end of each month.

Number of households on the Housing Register

Status: Data Only

Current Target: N/A

There were 634 households on the Housing Register as at the end of June 2026.

Data shows actual number of households as at the end of each month.

Number of households in emergency accommodation

Status: Data Only

Current Target: N/A

There were 54 households in emergency accommodation as at the end of June 2026.

Data shows actual number of households as at the end of each month.

Average number of affordable homes completed per year (over a five year rolling period)

Status: Unknown

2026/27: Result available end 2026/27

2025/26: 3

Whilst a number of schemes have passed through the planning process so far in 2026/27, and gained approval, these will take a number of years to complete.  The next large site due is in February 2027.  We are expecting the 8 units at Headley to complete in July and Autumn 2026 with the shared ownership units already marketed and the 2 four bedroom houses also nominated to.  We are expecting no other schemes to complete this year other than the purchase of the 4 Local Authority Housing Fund units.

Data shows annual result.

Percentage of incidents resolved by the Wellbeing and Community Responder Service without escalation to the Ambulance Service

Status: Data Only

Current Target: N/A (aim to maximise)

94% of incidents were resolved by the Wellbeing and Community Responder Service without escalation to the Ambulance Service, during June 2026.

Data shows the percentage for each month.

Average response time for the Wellbeing and Community Responder Service arrival on scene

Status: Green

Current Target: 60 minutes (aim to minimise)

Data shows the average time for each month.

Number of people who have received aids or adaptations to their homes via the disabled facility grant scheme

Status: Data Only

Current Target: N/A (aim to maximise)

10 people have received aids or adaptations to their homes via the disabled facility grant scheme as at end Q1 2026/27.  In addition, 10 grants were approved.

Data shows cumulative year to date total as at the end of the quarter.

Percentage of approved disabled facility grant applications where the adaptation has been completed

Status: Red

Current Target: 90.0% (aim to maximise)

Performance at the end of Q1 2026/27 is 60.0% of adaptations completed within timeframes, which is below the target of 80%.  One of the cases missed the timeframe as the client requested the adaptation be postponed to later in the year, one was as a result of the availability of the contractor, and the remaining two adaptations required additional work meaning that the original timeframe could not be met.

Data shows cumulative year to date total as at the end of the quarter.

Percentage of playground equipment out of use

Status: Green

Current Target: 2% (aim to minimise)

Data shows the result as at the end of each month.

Percentage of waste sent for recycling, reuse and composting

Status: Amber

Current Target: 57.0% (aim to maximise)

The recycling rates for Mole Valley are relatively stable but the numbers do fluctuate slightly (down and up) between quarters.  This can be affected by changes in the volume of garden waste due to weather conditions.  Our target of 57% remains high and despite not quite reaching it (56.0% at the end of Q1 2026/27), MVDC continues to benchmark very well against other local authorities nationally. Joint Waste Solutions continue to provide information to residents to encourage more recycling and are seeking to engage with Clarion to ensure that contamination of recycling within our housing portfolio continues to fall further.

Data shows rolling 12 month average as at the end of each quarter.

n.b. The data published is the latest available data at the time of publication.  The figures are provisional and are updated as further data from waste streams is confirmed.

Household waste and recycling per person

Status: Green

Current Target: 375.0kg (aim to maximise)

Data shows rolling 12-month total as at the end of each quarter.

Number of missed bins per 100,000 collections

Status: Red

Current Target: 80 (aim to minimise)

Performance at the end of June 2026 is 250 missed bins per 100,000 collections, against a target of 80. The level of missed bins is the result of a number of factors: the heatwaves, including the extreme red heat health warning 22-25 June, has contributed to higher than normal vehicle breakdowns, as well as requiring adaptations to the crews working patterns to safeguard their health and safety, and staff shortages as a result of unplanned and planned absence, coupled with difficulties in sourcing additional staff, exacerbated by a shortage nationally of HGV drivers. The vehicle breakdowns have taken longer than normal to resolve as the nature of the fault has in the majority of cases required the support of specialist third party suppliers to Amey, and those suppliers have been exceptionally busy as a result of the heatwaves and call-outs and rectification works have taken longer than normal to complete, particularly given in some cases long lead in times on sourcing specialist parts.

Data shows the total (per 100,000 collections) for each month.

Percentage of streets with acceptable levels of litter

Status: Green

Current Target: 96% (aim to maximise)

Data shows the percentage for each quarter.

Percentage of streets with acceptable levels of detritus

Status: Red

Current Target: 92% (aim to maximise)

Performance at the end of Q1 2026/27 at 81% has improved compared to the Q4 2025/2026 result of 79% of streets with acceptable levels of detritus, but remains below the target of 92%.

There continues to be inconsistent deployment of sweeping resource which contributes to a higher failure rate. Amey have committed to addressing street cleaning issues through their annual improvement plan.  This includes a number of focused workshops between JWS and Amey, with one having taken place in Q1 2026/2027. The challenges experienced on the refuse collection service in June meant that where there were staff shortages, staff deployment has prioritised delivery of waste collection services over street sweeping.

The data for Q4 remains under review by Amey and the data for Q1 is also pending their review.  

Data shows the percentage for each quarter.

Reduction in the Council’s Carbon Footprint

Status: Unknown

Current Target: 1070 tonnes (aim to minimise)

2022/23: 1856 tonnes

2023/24: 1606 tonnes

2024/25: 1585 tonnes

2025/26: Result available end 2026/27

Data shows annual result for Scope 1 and Scope 2 emissions.

Percentage of major planning application decisions overturned at appeal

Status: Green

Current Target: 10.0% (aim to minimise)

Housing Land Supply

Status: Unknown

Current Target: 5 years (aim to maximise)

2024/25 – 5.1 years

2025/26 – The 2025/26 Housing Land Supply will monitor housing completions from 1 April 2025 to 31 March 2026. As such, the 2025/26 result will not be known until July 2026 as time is needed to visit and confirm housing completions on or after 31 March 2026. As a result, performance against this PI will be reported at that point.

Data shows the latest annual result (published July 2025).

Percentage of council tax collected

Status: Green

Current Target: 30.00% (aim to maximise)

Data shows cumulative year to date total as at the end of each month.

Percentage of business rates collected

Status: Green

Current Target: 30.00% (aim to maximise)

Data shows cumulative year to date total as at the end of each month.

Percentage of commercial rent due on a monthly basis collected within 21 days of due date

Status: Green

Current Target: 90.00% (aim to maximise)

Data shows percentage of rent collected for each month.

Percentage of commercial rent due on a quarterly basis collected within 21 days of due date

Status: Green

Current Target: 90.00% (aim to maximise)

Data shows percentage of rent collected for each quarter.

Customer satisfaction with Leatherhead Leisure Centre

Status: Green

Current Target: 80% (aim to maximise)

Data shows the percentage of customers in Q1 2026/27 who responded to the survey rating their visit to Leatherhead Leisure Centre as satisfactory.

Customer satisfaction with Dorking Sports Centre

Status: Green

Current Target: 80% (aim to maximise)

Data shows the percentage of customers in Q1 2026/27 who responded to the survey rating their visit to Dorking Sports Centre as satisfactory.

Customer satisfaction level for Dorking Halls events

Status: Amber

Current Target: 85% (aim to maximise)

Performance as at the end of June 2026 is 81% of customers rating Dorking Halls-run events as either 4 stars (good) or 5 stars (excellent), which is below the target of 85%.  Dorking Halls is currently closed for refurbishment so the surveys relate to events held at Pippbrook House. Two events were held at Pippbrook House during a heatwave and temperature control proved difficult and made it uncomfortable for customers, which was reflected in the surveys. A portable air conditioning unit is on order which should help to address the issue.

Data shows the percentage of customers rating their visit to Dorking Halls as either 4 stars (good) or 5 stars (excellent), as at the end of each month.

Average call wait time when contacting the Customer Services Unit

Status: Green

Current Target: 180 seconds (aim to minimise)

Data shows the average call wait time for each month.

Percentage of enquiries resolved at first point of contact by the Customer Services Unit

Status: Green

Current Target: 60% (aim to maximise)

Data shows cumulative year to date average as at the end of each month.

Number of e-forms used to access Council services

Status: Data Only

Data shows cumulative year to date total as at the end of each month.

Number of customers signed up to ‘My Account’ (self-service portal)

Status: Data Only

Data shows the total ‘live’ accounts as at the end of each month.