Performance Dashboard – April – August 2026

 

FAIRER: “Supporting individuals and communities to lead safe, healthy and
fulfilling lives”

2026/27 Fairer Annual Plan Objectives

“Promote and deliver Disabled Facilities Grants with the increased grant aid limit at £30,000. These grants go towards funding the cost of adaptations and/or facilities in people’s homes”

  • Progress Overview: In order to encourage take-up of more Disabled Facilities Grants we have communicated the higher grant aid limit to Adult Social Care. As this is a demand led service, whilst the higher grant aid limit opens the funds up to more individuals, the works can only be commissioned following an Occupational Therapy assessment and referral for the works.During Q1 2026/27, 10 adaptations were completed and a further 10 applications were approved.
  • Status: Green

“Support people to access and take up the benefits they are potentially entitled to by exploring the implementation of a low income family tracker (LIFT).”

  • Progress Overview: The Low Income Family Tracker (LIFT)  has been installed and data exchange is taking place.Several campaigns have been run; an NHS Healthy Start campaign is about to launch to reach out to over 100 residents.
  • Status: Green

“Work with SCC and Community Groups to ensure that there continues to be a community facility on the site of the Bridge Youth Centre (Kingston Road Recreation Ground) in Leatherhead”

  • Progress Overview: Officers continue to work with local stakeholders and the MP to explore what a community facility on the site needs to provide, together with operational management and funding options.In terms of surrender of the lease and demolition, this is progressing and the SCC contractors are nearing completion of the works.  All indicators are that the basketball court can be retained.
  • Status: Green

“In consultation with Members and the local community, progress the design and installation of new and refurbished playgrounds in Ashtead, Bookham, Dorking and Leatherhead”

  • Progress Overview: Engagement has been running throughout August and will continue until the end of September with online and in-person events and feedback forms. This consultation will facilitate the designs for the new play areas by providing the designers with details about what kinds of equipment are important and what residents would like to see in these new play areas. The designs will be shown to the public as soon as they are approved and residents will have the opportunity to feedback on the designs in October and November. One exception will be the project at Forty Foot Recreation Ground, Leatherhead, where installation is planned to take place as soon as the winter. Other installations will be taking place in time for early 2027 and beyond, subject to planning approvals.
  • Status: Green

“Enable young people to access and take part in a range of activities that they might not ordinarily be able to afford by continuing to run a programme of school summer holiday activities, and pilot the second year of a three year bursary scheme to widen access to sports club membership in Mole Valley”

  • Progress Overview: The free holiday activity programme is now complete and was a big success with over 120 sessions delivered with a huge range of activities. We had over 1,500 attendances by 590 individual children.
  • Status: Green

“Seek to increase the number of small and medium enterprises investing and engaging in community projects via the Mole Valley Community Fund (MVCF) by establishing a funding policy that supports the businesses’ contributions, enabling them to further their environmental, social and governance objectives“

  • Progress Overview: The match-funding policy defines eligible SMEs (small and medium-sized enterprises) as businesses employing fewer than 250 people within the district. Since April, the Fund has received two donations of £5,000. One donation was from a large employer and therefore falls outside the match-funding criteria, while the other was from an organisation that meets the policy requirements.On 21 May, a successful celebration event was held at Fetcham Park, hosted by the Fund’s patron, Tim Wates, to showcase the Fund’s achievements over the past three years. The event brought together local businesses that have supported the Fund, potential new donors, and community organisations that have benefited from grant funding.
  • Status: Green

“Continue to work in partnership with the police to support them in tackling anti-social riding and driving in the District”

  • Progress Overview: There have been complications related to the agreement of the Public Spaces Protection Order signage on the highway and MVDC continues to work with SCC Highways team to resolve it.  This has delayed the full implementation of the Order which requires compliant signage to be in place before enforcement of the Order can commence.  Signage is now expected to be in place in November following agreement in principle from SCC.A Scrutiny Committee report reviewing this issue will be considered at October Scrutiny Committee.The National Trust trialled 2 closures of the ZigZag Road during August and this had a positive impact on noise in the area.  Conversations are ongoing around more regular closures, however there is a revenue implication to this which is being considered.
  • Status: Amber
  • Commentary: It is anticipated that the delayed installation should be completed in November.

“Implement actions in the Affordable Housing Strategy. This will include pursuing affordable rents across all tenures”

  • Progress Overview: The Affordable Housing Strategy was adopted at July 2025 Cabinet. A total of 29 of the 40 action points have already been completed and the remainder will move over to East Surrey post vesting day.
  • Status: Green

“Spend money (from Community Infrastructure Levy and Section 106 agreements) to fund relevant Council Priorities, including affordable housing and the infrastructure communities need.* 

*the Community Infrastructure Levy cannot be used for affordable housing”

  • Progress Overview:In July 2026, the Cabinet approved the following Strategic CIL bid:£1.3m as a contribution to the expansion of the Woodlands Send School at a cost of £1.3mIn July 2026, the Cabinet approved the following Neighbourhood CIL bids:

    £98,895 for public realm enhancements at South Street Gardens, Dorking

    £84,105 for refurbishments at Leatherhead and Dorking Gymnastics Club

    £55,920 for playground refurbishments at St Paul’s Primary School, Dorking

    £25,742 for energy efficiency and accessibility improvements at Leatherhead Community Hub

    £24,790 for curtains and wall art at Priory Secondary School, Dorking

    £8,822 for poolside starting blocks at Leatherhead Swimming Club

    £7,000 for individual shower cubicles at Ashtead Cricket Club

    £220 for equipment racking for the Friends of Ashtead Rye Meadows Wetland

     

    Commuted sum amounts raised through S106 contributions are currently being spent as the Council’s share of Local Authority Housing Fund (LAHF) purchases.  One unit has already been purchased and a further 2 are going through due diligence.  This provides 1 x2 bed flat; 1 x 3 bed flat and a 3 bedroom house.  No other payments are expected to be made this year although a commitment to sums towards a development have been agreed with Ockley Housing Association.

  • Status: Green

2026/27 Fairer Performance Indicators

Number of rough sleepers in the district on a given date

  • Status: Data Only
  • Commentary: There were fewer than 10 rough sleepers on a given night in August 2026. Please see the Performance Indicators Report on the Performance page for further information on this PI.

Number of households in bed & breakfast and nightly stay accommodation

  • Status: Data Only
  • Commentary: There were 15 households that we had placed in nightly stay or bed and breakfast accommodation at the end of August 2026. Please see the Performance Indicators Report on the Performance page for further information on this PI.

Number of households on the Housing Register

  • Status: Data only
  • Commentary: There were 670 households on the Housing Register as at the end of August 2026. Please see the Performance Indicators Report on the Performance page for further information on this PI.

Number of households in emergency accommodation

  • Status: Data Only
  • Commentary: There were 53 households in emergency accommodation as at the end of August 2026. Please see the Performance Indicators Report on the Performance page for further information on this PI.

Average number of affordable homes completed per year (over a five year rolling period)

  • Status: Unknown
  • Commentary: The result for 2026/27 is due at the end of Q4 2026/27.The current economic climate and funding regimes for developers and registered providers continue to affect the viability of developing new affordable housing on sites.  Where on site provision is proved not to be viable, the Council continues to require financial payments from developers in lieu of those units.  To date, three units have now been completed in Headley with others due to be completed before the end of the financial year.  The Regents House and Sondes Farm Place developments are progressing although completion will not be before 2028.  In addition we have so far purchased one of our LAHF acquisitions which adds a unit to our emergency accommodation stock, with a further property being purchased currently and the prospect of a third before the end of the financial year.

Percentage of incidents resolved by the Wellbeing and Community Responder Service without escalation to the Ambulance Service

  • Status: Data Only
  • Commentary: 93% of incidents were resolved by the Wellbeing and Community Responder Service without escalation to the Ambulance Service, during August 2026. Please see the Performance Indicators Report on the Performance page for further information on this PI.

Average response time for the Wellbeing and Community Responder Service arrival on scene

  • Status: Green

Number of people who have received aids or adaptations to their homes via the disabled facility grant scheme

  • Status: Data Only
  • Commentary: During Q1 2026/27, 10 people  received aids or adaptations to their homes via the disabled facility grant scheme and a further 10 grants were approved. Please see the Performance Indicators Report on the Performance page for further information on this PI.

Percentage of approved disabled facility grant applications where the adaptation has been completed

  • Status: Red
  • Commentary: Performance at the end of Q1 2026/27 is 60.0% of adaptations completed within timeframes, which is below the target of 80%.  One of the cases missed the timeframe as the client requested the adaptation be postponed to later in the year, one was as a result of the availability of the contractor, and the remaining two adaptations required additional work meaning that the original timeframe could not be met.

Percentage of playground equipment out of use

  • Status: Green

GREENER: “Striving to become carbon neutral and maximising opportunities to ensure Mole Valley remains a highly attractive area”

2026/27 Greener Annual Plan Objectives

“Continue to implement our biodiversity action plan across our Parks and Open Spaces, including restoration of historic parkland at Ashtead Park, pond creation at Inholms Lane Claypit and bracken management using Suffolk Punch horses at the Nower and Milton Heath”

  • Progress Overview:The Parks team has carried out the following:
    • Amendment to mowing regimes during the summer to create additional long grass/ bee lines at Kennel Lane Rec, Dorking Cemetery, Meadowbank, Bookham Grove Open Space and Cradhurst Recreation Ground
    • Planting enhancements took place at Leatherhead War Memorial, Town Centre beds, Dorking Cemetery, Ridgeway Gardens (Fetcham) plus an additional planting scheme in front of Pippbrook House
    • Countryside works included bird boxes going up in Woodfield, Red House Grounds, and Cradhurst Recreation Ground. The team undertook habitat maintenance such as Himalayan balsam pulling, bracken control and also using Dan Brown rolling bracken at The Nower in July.  July and August saw the remainder of the access path around Ashtead Parks principle ornamental pond restored by the Lower Mole Project over three weeks. Works also including improving access from the car park to enable further woodland work in the autumn/ winter months. A felling licence to aid parkland restoration works was submitted in September. The team has also re-introduced conservation grazing at Pixham Meadows with sheep. Conservation meadow cuts have been undertaken at Betchworth Park, Chart Park, The Nower, Glory Field, Cotmandene, and Inholms Lane Claypit.

     

    Planned works include the following:

    • Planting enhancements – The Parks team will be undertaking new planting to enhance the formal flower beds at Mansion Gardens this autumn. The focus will be on hardy shrubs such as Lavender, rosemary with dog rose and honeysuckle among the varieties chosen.
    • Tree Planting – Tree planting this winter will focus on suitable species that are beneficial for fruit and nectar as well as good habitat. The team are also checking what trees have not fared so well over the summer and will replace if necessary. All planting will be done with tree watering bags and mulch to give the trees the best possible chance of establishing in hot dry summers. Planting sites include Mansion Gardens and Kennel Lane Recreation Ground.
    •  Bird boxes – We propose to install more bird boxes across the district in our Parks and Open Spaces. Locations will include: Woodfield, Ashtead Rec, Kingston Road Rec, Mansion Gardens, Kennel Lane Rec, Meadowbank and Merebank Beare Green. Swift boxes have been bought which will be installed at Pippbrook Offices and Station Road Depot in October.
    • Conservation Grazing – Pixham Lane field will be part of our conservation grazing management again this autumn. The Parks Team will be installing estate railing at Chart Park and are working towards getting this species rich grassland grazed this year also.
    •  Habitat Creation/ Restoration – Work to remove invasive Laurel at Deepdene Garden and Ashtead Park will be taking place over the autumn winter period. This will allow natural regeneration of native species which will improve the biodiversity of these sites.  Ashtead Park will also be undergoing further parkland restoration. This will see the central sections of secondary woodland thinned out to allow the restoration of the species rich grassland and halo release of the veteran trees. There will also be specialised tree work to younger trees. This ‘veteranisation’ of trees is the practice of purposefully damaging or wounding younger trees to speed up the creation of ancient microhabitats like hollows, rot holes, and deadwood to help provide vital habitats for specialised insects and wildlife.
    • Ponds – Two new ephemeral ponds will be created at Woodfield, Ashtead, with works commencing in October. This is building on the success of last year which saw the two ponds created last year hold water throughout the winter enriching this site. The two new ponds are to be located at the lowest point of the site to the northwest and adjacent to the railway station. This area sees standing water for much of the winter, and these works will make use of this. The Parks team are also carrying out improvements at Kennel Lane Recreation Ground Pond. The water body here is very overgrown with dense tree and scrub growth. Works will involve lifting the trees and cutting scrub to allow more light in as well as removing detritus from the pond.
  • Status: Green

“Implement the plan to progress decarbonisation works to Dorking Halls“

  • Progress Overview: The works have commenced onsite and progress is being closely monitored. Budget and programme constraints have resulted in a September Cabinet paper to update Cabinet on progress and seek approval for additional budget.
  • Status: Amber
  • Commentary: The project is dependent on the outcome of the September Cabinet meeting.

“Explore opportunities to develop and implement further Solar Car Ports on council owned car parks“

  • Progress Overview: A feasibility study considering the opportunities for rolling solar carports out to additional carparks has been completed.
  • Status: Green

“Continue to implement the council’s climate action plan by retrofitting emergency housing accommodation with energy efficient measures“

  • Progress Overview: Work is currently ongoing to evaluate and define opportunities to enhance the energy performance of the MVDC housing stock.This will allow MVDC to progress an implementation/delivery of energy improvement installations.
  • Status: Green

“Undertake an options appraisal for the Material Recycling Facility”

  • Progress Overview: Meetings and research have been taking place throughout August to understand the future provision for the Materials Recycling Facility (MRF) at Randalls Road. Consultants (WRM) were commissioned to undertake research around the current situation for recycling material across Surrey and beyond whilst also factoring future population growth, local government reorganisation and incoming changes in legislation. The final report has been delivered by WRM.
  • Status: Green

“Undertake works to the depot in advance of the new contract going live”

  • Progress Overview: Now that the contract with Veolia to take over the waste collection services in Mole Valley has been signed, discussions between Veolia and Amey are commencing around the handover of the contract. This will include any works to the depot that are needed in order for Veolia to manage the new contract. These are yet to be fully defined but will come out of discussions with Veolia.
  • Status: Green

“Recommend award of contract, and commence mobilisation of the waste and street cleaning contract”

  • Progress Overview: It has been announced that the new contract for waste collection and street cleansing in Mole Valley (as well as Elmbridge, Surrey Heath and Woking) has been signed with Veolia. The contract mobilisation is now underway between Joint Waste Solutions, Amey and Veolia with the official handover in June 2027.
  • Status: Green

 

2026/27 Greener Performance Indicators

Percentage of waste sent for recycling, reuse and composting

  • Status: Amber
  • Commentary: The recycling rates for Mole Valley are relatively stable but the numbers do fluctuate slightly (down and up) between quarters.  This can be affected by changes in the volume of garden waste due to weather conditions.  Our target of 57% remains high and despite not quite reaching it (56.0% at the end of Q1 2026/27), MVDC continues to benchmark very well against other local authorities nationally. Joint Waste Solutions continue to provide information to residents to encourage more recycling and are seeking to engage with Clarion to ensure that contamination of recycling within our housing portfolio continues to fall further.

Household waste and recycling per person

  • Status: Green

Number of missed bins per 100,000 collections

  • Status: Red
  • Commentary: Performance at the end of July 2026 (the latest available data) is 253 missed bins per 100,000 collections, against a target of 80.  In Mole Valley, the number of collections due in the month is circa 532,000 in Mole Valley (across 5 waste streams – refuse, recycling, food, garden and textiles/waste electrical and electronic equipment), which means that the target of 80 missed bins per 100,000 collections equates to 425 missed collections in the month.The numbers are based upon those reported missed collections but the actual number may be higher as it is anticipated that there could have been instances where residents may not have reported the problem, as they were aware of the delays to collections based on the communications on service disruption during this time period. Further, the reporting window is 2 working days after the scheduled collection day, so if a resident was aware that a collection was delayed, and then tried to report it subsequently, it may not have been possible to report a missed bin as it would have been after the cut-off.The level of missed bins is the result of a number of factors: the heatwaves have contributed to higher than normal vehicle breakdowns, as well as requiring adaptations to the crews working patterns to safeguard their health and safety, and staff shortages as a result of unplanned and planned absence, coupled with difficulties in sourcing additional staff, exacerbated by a shortage nationally of HGV drivers. The vehicle breakdowns have taken longer than normal to resolve as the nature of the fault has in the majority of cases required the support of specialist third party suppliers to Amey, and those suppliers have been exceptionally busy as a result of the heatwaves and call-outs and rectification works have taken longer than normal to complete, particularly given in some cases long lead in times on sourcing specialist parts.

Percentage of streets with acceptable levels of litter

  • Status: Green

Percentage of streets with acceptable levels of detritus

  • Status: Red
  • Commentary: Performance at the end of Q1 2026/27 at 81% has improved compared to the Q4 2025/2026 result of 79% of streets with acceptable levels of detritus, but remains below the target of 92%.There continues to be inconsistent deployment of sweeping resource which contributes to a higher failure rate. Amey have committed to addressing street cleaning issues through their annual improvement plan.  This includes a number of focused workshops between JWS and Amey, with one having taken place in Q1 2026/2027. The challenges experienced on the refuse collection service in June meant that where there were staff shortages, staff deployment has prioritised delivery of waste collection services over street sweeping.  The data for Q4 remains under review by Amey and the data for Q1 is also pending their review.

Reduction in the Council’s Carbon Footprint

  • Status: Unknown
  • Commentary: The result for 2025/26 is due after the end of Q4 2026/27.  The result for 2024/25 was 1,585 tCO2e.

 

 

OPPORTUNITY: “Enabling a prosperous local economy with thriving towns
and villages”

2026/27 Opportunity Annual Plan Objectives

“Work with key stakeholders across Surrey, including the relevant shadow authorities, on the preparatory work for a Spatial Development Strategy to deliver growth, housing, economic and transport needs”

  • Progress Overview: The development of the Spatial Development Strategy is being led by Surrey County Council. Background work, such as information standardisation across boroughs and districts, is being undertaken to ensure East and West Surrey councillors can take evidence-based decisions swiftly following 31 March 2027.
  • Status: Green

“Implement the Annual 2026/27 Business Plan for the Joint Venture Limited Liability Partnership which outlines the key milestones“

  • Progress Overview: Further to Annual Business Plan approval, in June Cabinet approved the required legal changes to commercial documents largely as a result of change in Estate Management approach.Planning Addendum was submitted to the LPA on 28 August.
  • Status: Green

“Complete the sale of Claire House and James House with the Council’s development partner and continue to progress the design of the Riverside scheme”

  • Progress Overview: The disposal is conditional on the developer obtaining planning consent. The application has been submitted and is awaiting a Development Management Committee date.
  • Status: Green

“Following the pilot of Pippbrook House as a hub for culture and wellbeing, put forward a proposal for a sustainable future business model“

  • Progress Overview: The pilot scheme to bring the ground floor of Pippbrook House back into use has been running for almost a year and the number of bookings has steadily increased over that time. Work is currently underway to obtain a planning consent variation in order to host wedding ceremonies, to increase income from the ground floor rooms. Consultation with residents has taken place and a planning decision is expected by December, allowing for new bookings to take place from early 2027 onwards.Consultants have produced a Scope of Works and a Cost Plan detailing the work necessary to bring the first floor of the building back into use. The feasibility of this will be covered in a report to Cabinet in the Autumn, which will also evaluate the pilot period.
  • Status: Green

“Implement the redevelopment of the Foundry/Church Street site”

  • Progress Overview: Enabling works have started on site and utilities works are underway. All pre-commencement planning conditions have been satisfied.  A key stakeholder and wider communications strategy is being implemented.
  • Status: Green

“Implement the Car Parking Action Plan 2026-27, including upgrading the car parking machines to accept contactless payment and exploring migration to the National Parking Platform to expand the range of mobile payment providers to visitors, workers and residents using our car parks”

  • Progress Overview: The preparation to commence the procurement for new payment terminals for our car parks was completed ready to publish the documents in September, targeting contract award in December 2026 with installation to commence in Q4 26-27 after the run up to the Christmas trading period.  InPost secured planning consent for Randalls Road, with recommendations for planning consent pending determination by Development Management Committee for two further sites, Bookham and Dorking in September.  If approved, installation is anticipated to take place in September.  Applications for other locations are pending determination.
  • Status: Green

“Provide financial support to the Mole Valley Employment and Skills Hub so that it can continue to provide advice, guidance and coaching to local residents who are unemployed, facing redundancy or struggling to sustain paid employment”

  • Progress Overview: In July, the Cabinet Member for Sustainable Economy led celebrations marking the fifth anniversary of the Mole Valley Employment and Skills Hub. The Hub opened in the Swan Centre, Leatherhead, in 2021 to support residents and employers through the Covid-19 pandemic. It has since developed into an established source of employment, skills and wellbeing support to Mole Valley residents of all ages.Highlights from April to August include the work of a dedicated Youth Adviser, who is helping young people not in education, employment or training (NEETs) to move forward. Popular ‘digital buddy’ sessions and Wednesday morning wellbeing support also addressed wider barriers to participation. The Meeting Place delivered the Language Hub, an English for speakers of other languages (ESOL) programme offering face-to-face and online classes for beginners and intermediate learners.

     

    Strong partnerships remain central to the Hub’s delivery model. Jobcentre Plus advisers attend regularly, providing tailored employment, skills and wellbeing support that complements the Hub’s wider offer. This work is reinforced by the National Careers Service, which provides careers advice and guidance, and Clarion Futures, which helps residents develop functional skills and access IT equipment. The Good Company provides food vouchers to individuals and families experiencing hardship and referrals are made to Citizens Advice and other bodies as appropriate.

  • Status: Green

2026/27 Opportunity Performance Indicators

Percentage of major planning application decisions overturned at appeal

  • Status: Green

Housing Land Supply

  • Status: Green

 

 

PROGRESSING TOGETHER: Working with our partners and the Mole Valley community, our mission is to transform our services to ensure that they are modern, valued, efficient, digital by choice and accessible to all

2026/27 Progressing Together Annual Plan Objectives

“Contribute to the successful implementation of the Structural Change Order for Surrey and ensure compliance with the Section 24 Direction once it comes into force“

  • Progress Overview: A significant number of officers from MVDC continue to have an active leadership role on a range of LGR workstreams. In addition, subject matter experts are contributing as and when required. Within MVDC teams respond to requests from the workstreams for information or to take action.  Advice has been issued to all teams regarding which decisions require permission from East Surrey Council before they can be implemented (section 24) and the Section 151 Officer monitors this closely.
  • Status: Green

“Continue to work with SCC and other agencies on the Neighbourhood Area Committee pilot, and subsequently with the shadow authority, to help shape the ongoing engagement with communities following implementation of the new unitary council”

  • Progress Overview: There have been 6 meetings of the Dorking and Villages Neighbourhood Area Committees (NAC) and these have continued beyond the pilot phase.   The meetings were well attended and priorities were set focusing on reducing isolation, poverty and deprivation in the area.  A focus was put on transport, the development of community hubs and information sharing.  A report was considered by Surrey County Council early in the new year which made recommendations around continuing this model of community engagement in the new Unitaries.  That will be a decision for the Shadow Authorities.  In the meantime, the work towards the identified priorities continues within sub groups of the NAC so that the momentum is not lost.
  • Status: Green

“Implement the outcome of the Community Governance Review”

  • Progress Overview: Work continues to ensure that the three new parish councils for Box Hill, Dorking and Westcott are established for 1st April 2027 go live date. Officers met with ward members and community representatives at the end of July to outline statutory responsibilities (notably allotments in the parished area of Dorking).Ongoing work by officers includes aligning the Council Tax system with new parish boundaries and preparations for setting the parish precept. Arrangements for the Parish Council elections scheduled for 6th May 2027 will commence following the conclusion of the Annual Audit of the Electoral Register. Identification of additional resource within the Democratic Services to support the establishment of the three new Parish Councils is almost complete.
  • Status: Green

 

2026/27 Progressing Together Performance Indicators

Percentage of council tax collected

  • Status: Red
  • Commentary: Performance at the end of August 2026 is 48.50% against a target of 50.00%.  Collection rates are similar to those at the same point in 2025. It isn’t unusual to have a slightly lower collection during the summer months due to payers prioritising other commitments.

Percentage of business rates collected

  • Status: Green

Percentage of commercial rent due on a monthly basis collected within 21 days of due date

  • Status: Green

Percentage of commercial rent due on a quarterly basis collected within 21 days of due date

  • Status: Green

Customer satisfaction with Leatherhead Leisure Centre

  • Status: Green

Customer satisfaction with Dorking Sports Centre

  • Status: Green

Customer satisfaction level for Dorking Halls events

  • Status: Green

Average call wait time when contacting the Customer Services Unit

  • Status: Green

Percentage of enquiries resolved at first point of contact by the Customer Services Unit

  • Status: Green

Number of e-forms used to access Council services

  • Status: Data Only
  • Commentary: 31,365 e-forms were used to access Council services between April and August 2026. Please see the Performance Indicators Report on the Performance page for further information on this PI.

Number of customers signed up to ‘My Account’ (self-service portal)

  • Status: Data Only
  • Commentary: 22,732 customers were signed up to ‘My Account’ as at the end of August 2026.  Please see the Performance Indicators Report on the Performance page for further information on this PI.
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