Performance Dashboard – April – June 2026

 

FAIRER: “Supporting individuals and communities to lead safe, healthy and
fulfilling lives”

2026/27 Fairer Annual Plan Objectives

“Promote and deliver Disabled Facilities Grants with the increased grant aid limit at £30,000. These grants go towards funding the cost of adaptations and/or facilities in people’s homes”

  • Progress Overview: In order to encourage take-up of more Disabled Facilities Grants we have communicated the higher grant aid limit to Adult Social Care. As this is a demand led service, whilst the higher grant aid limit opens the funds up to more individuals, the works can only be commissioned following an Occupational Therapy assessment and referral for the works.During Q1 2026/27 10 adaptations were completed and a further 10 applications were approved.
  • Status: Green

“Support people to access and take up the benefits they are potentially entitled to by exploring the implementation of a low income family tracker (LIFT).”

  • Progress Overview: The Low Income Family Tracker (LIFT)  has been installed and data exchange is taking place.Several campaigns have been run and currently an NHS Healthy Start one is about to launch to reach out to over 100 residents.
  • Status: Green

“Work with SCC and Community Groups to ensure that there continues to be a community facility on the site of the Bridge Youth Centre (Kingston Road Recreation Ground) in Leatherhead”

  • Progress Overview: MVDC officers have worked with SCC to agree the surrender of the lease conditional on demolition. Enabling works are underway and demolition is due to commence in July 26.MVDC officers have worked with community groups, attending meetings and a workshop hosted by the local MP to explore what is required and how a new facility could be brought forward.MVDC officers have encouraged SCC to provide information on the existing facility in terms of plans/ design of the new youth facility being developed in Bookham.MVDC officers are supporting community groups to understand the Community Infrastructure Levy process with a view to the community bringing forward an application.
  • Status: Green

“In consultation with Members and the local community, progress the design and installation of new and refurbished playgrounds in Ashtead, Bookham, Dorking and Leatherhead”

  • Progress Overview: Proludic, our appointed contractor, and their partner, Arkwood, have launched the engagement phase for the playgrounds in Ashtead, Bookham, Dorking and Leatherhead. The engagement phase included member workshops, with the wider community and stakeholder consultation commencing on 10 July and running to 30 September.  The consultation will be online, in person at the playgrounds and at key events, with paper versions available at libraries, Pippbrook reception, and the leisure centres in Dorking and Leatherhead. There is a dedicated webpage https://www.molevalley.gov.uk/leisure-culture/play-area-investment-and-refurbishment-programme/ with more information about the programme.
  • Status: Green

“Enable young people to access and take part in a range of activities that they might not ordinarily be able to afford by continuing to run a programme of school summer holiday activities, and pilot the second year of a three year bursary scheme to widen access to sports club membership in Mole Valley”

  • Progress Overview: All activities and sessions are planned and bookings went live in May. We currently have close to 2,000 registrations. Activities run from the 27th July and throughout August.
  • Status: Green

“Seek to increase the number of small and medium enterprises investing and engaging in community projects via the Mole Valley Community Fund (MVCF) by establishing a funding policy that supports the businesses’ contributions, enabling them to further their environmental, social and governance objectives“

  • Progress Overview: The Mole Valley Community Fund has awarded more than £42,000 to local community projects over the past three years. To increase business investment in local causes, Cabinet approved a new 2026/27 match-funding scheme in June, enabling the Council to match eligible business donations on a 50:50 basis, up to £2,500 per donation. The funding policy has been agreed.
  • Status: Green

“Continue to work in partnership with the police to support them in tackling anti-social riding and driving in the District”

  • Progress Overview: A Public Spaces Protection Order (PSPO) came ‘into force’ on 22 June 2026 and has been published on our website. The PSPO will only become enforceable however, principally by the Police, when permanent signage has been installed along the highway – the permission for which is being discussed with Surrey County Council (as the Highways Agency) and the National Trust. We were notified on 24th June 2026 by SCC Highways that the signage may need approval by the Department of Transport, and we are awaiting confirmation of this.

    Specific locations for the permanent signage along the highway in the PSPO area have been identified. We are now just awaiting for permissions to be agreed by the aforementioned agencies so that we can instruct a signage company to produce, and then install signs.

    In anticipation of a publicised large meet of motorcyclists taking place on Sunday 26 July at Rykas cafe, we have decided – as a temporary measure –  to introduce non-permanent signage in the cafe’s car park, which will set out the conditions and behaviours the PSPO covers. This will mean that the PSPO can be enforced for the length of time that signage is displayed, in that specific location. The Police are aware of this event too and we have been informed they will be increasing their presence at the site that day. Surrey County Council are also aware of the event as land owner.

  • Status: Green

“Implement actions in the Affordable Housing Strategy. This will include pursuing affordable rents across all tenures”

  • Progress Overview: The Affordable Housing Strategy was adopted at July 2025 Cabinet.  Actions being progressed from the action plan include capping rents within S106 agreements at Local Housing Allowance levels and including late stage review mechanisms on all sites where policy compliant bricks and mortar provision is not possible.  The Council has launched our Empty Homes Policy, and also continues to prioritise downsizing social housing households on our allocations policy in order to encourage people to move, enabling us to recycle social housing stock to those with an appropriate bedroom requirement.  We have been unable to progress any other elements of the Strategy at this time due to Local Government Reorganisation (LGR) work that has overlapped with some of the actions and is better placed to consider on an East Surrey basis once LGR has occurred.
  • Status: Amber
  • Commentary: Any actions in the Affordable Housing Strategy that have not been able to be progressed as intended will also be considered by East Surrey Council once it is established on 1 April 2027.

“Spend money (from Community Infrastructure Levy and Section 106 agreements) to fund relevant Council Priorities, including affordable housing and the infrastructure communities need.* 

*the Community Infrastructure Levy cannot be used for affordable housing”

  • Progress Overview: The following have been recommended for funding by the Community Infrastructure Levy (CIL) working groups:

    Strategic CIL

    The expansion at Woodlands SEND School, Leatherhead to provide an additional 32 places at a cost of £1,302,000

    Neighbourhood CIL

    Equipment racking for the Friends of Ashtead Rye Meadows Wetland at a cost of £220

    Individual shower cubicles at Ashtead Cricket Club at a cost of £7,000

    Poolside starting blocks at Leatherhead Swimming Club at a cost of £8,822

    The refurbishment of viewing area and office and replacement foam for the training pits at Leatherhead and Dorking Gymnastics Club at a cost of £84,105

    Energy efficiency improvements and accessibility measures at Leatherhead Community Hub at a cost of £25,742

    Wall art and main hall curtains at the Priory Secondary School, Dorking, at a cost of £24,790

    Public realm enhancements at South Street Gardens, Dorking, at a cost of £98,895

    Playground resurfacing and canopies at St Paul’s Primary School, Dorking, at a cost of £55,920

    Commuted sum monies have been spent on the purchase of one of two emergency accommodation units which have completed under the Local Authority Housing Fund programme.  A further two units have been identified which also gained Cabinet approval for the use of Commuted sum monies and it is hoped these will be moved forward and completed within the next 6 months.

  • Status: Green

2026/27 Fairer Performance Indicators

Number of rough sleepers in the district on a given date

  • Status: Data Only
  • Commentary: There were fewer than 10 rough sleepers on a given night in June 2026. Please see the Performance Indicators Report on the Performance page for further information on this PI.

Number of households in bed & breakfast and nightly stay accommodation

  • Status: Data Only
  • Commentary: There were 15 households that we had placed in nightly stay or bed and breakfast accommodation at the end of June 2026. Please see the Performance Indicators Report on the Performance page for further information on this PI.

Number of households on the Housing Register

  • Status: Data only
  • Commentary: There were 634 households on the Housing Register as at the end of June 2026. Please see the Performance Indicators Report on the Performance page for further information on this PI.

Number of households in emergency accommodation

  • Status: Data Only
  • Commentary: There were 54 households in emergency accommodation as at the end of June 2026. Please see the Performance Indicators Report on the Performance page for further information on this PI.

Average number of affordable homes completed per year (over a five year rolling period)

  • Status: Unknown
  • Commentary: During 2025/26 3 units were completed.  Whilst a number of schemes have passed through the planning process so far in 2026/27, and gained approval, these will take a number of years to complete.  The next large site due is in February 2027.  We are expecting the 8 units at Headley to complete in July and Autumn 2026 with the shared ownership units already marketed and the 2 four bedroom houses also nominated to.  We are expecting no other schemes to complete this year other than the purchase of the 4 Local Authority Housing Fund units.

Percentage of incidents resolved by the Wellbeing and Community Responder Service without escalation to the Ambulance Service

  • Status: Data Only
  • Commentary: 94% of incidents were resolved by the Wellbeing and Community Responder Service without escalation to the Ambulance Service, during June 2026.. Please see the Performance Indicators Report on the Performance page for further information on this PI.

Average response time for the Wellbeing and Community Responder Service arrival on scene

  • Status: Green

Number of people who have received aids or adaptations to their homes via the disabled facility grant scheme

  • Status: Data Only
  • Commentary: 10 people have received aids or adaptations to their homes via the disabled facility grant scheme as at end Q1 2026/27.  In addition, 10 grants were approved. Please see the Performance Indicators Report on the Performance page for further information on this PI.

Percentage of approved disabled facility grant applications where the adaptation has been completed

  • Status: Red
  • Commentary: Performance at the end of Q1 2026/27 is 60.0% of adaptations completed within timeframes, which is below the target of 80%.  One of the cases missed the timeframe as the client requested the adaptation be postponed to later in the year, one was as a result of the availability of the contractor, and the remaining two adaptations required additional work meaning that the original timeframe could not be met.

Percentage of playground equipment out of use

  • Status: Green

GREENER: “Striving to become carbon neutral and maximising opportunities to ensure Mole Valley remains a highly attractive area”

2026/27 Greener Annual Plan Objectives

“Continue to implement our biodiversity action plan across our Parks and Open Spaces, including restoration of historic parkland at Ashtead Park, pond creation at Inholms Lane Claypit and bracken management using Suffolk Punch horses at the Nower and Milton Heath”

  • Progress Overview:

    The Parks and Environment team increased the areas of long grass/ bee lines at:

    •  Kennel Lane Recreation Ground
    • Dorking Cemetery
    • Meadowbank Recreation Ground
    • Bookham Grove Open Space
    • Cradhurst Recreation Ground

    A highlight of this was the discovery of a small number of Pyramidal orchids at Dorking Cemetery. Future cutting will be amended to ensure this species is not lost.

    Planting enhancements were undertaken at:

    • Leatherhead War Memorial
    • Leatherhead Town Centre beds
    • Dorking Cemetery
    • The Ridgeway Gardens in Fetcham

    Wider countryside works within this period saw the team tackle invasive weeds such as Himalayan Balsam and managing bracken.  The Team also erected a number of bird boxes across the district in preparation for next years nesting season.

    Looking forward (July -September)

    The Parks Team are working with local horseman Daniel Brown who will be carrying out bracken rolling (a more organic way of managing bracken) at The Nower with his Suffolk Punch horses. Ashtead Park will see works at Ashtead Park during July and August to restore the remaining section of path around the main pond and supplementary bankside planting. Plans for the wider restoration of the Woodpasture/ Parkland landscape at Ashtead Park are underway with a felling licence being applied for and a visit from ancient tree expert Reg Harris (Director of Urban Forestry).

    Grazing sheep will return to Pixham fields to manage this species rich grassland. The Team are also looking at light conservation grazing at Chart Park and potentially Cotmandene.

    Following the success of the ephemeral ponds at Woodfield, the Parks Team will be creating another two ponds during this period.

  • Status: Green

“Implement the plan to progress decarbonisation works to Dorking Halls“

  • Progress Overview: The works have commenced onsite and progress is being closely monitored to ensure the project is completed in line with the budget and programme. A Communications Strategy is being implemented to ensure key stakeholders and the wider community are kept informed of progress.
  • Status: Green

“Explore opportunities to develop and implement further Solar Car Ports on council owned car parks“

  • Progress Overview: Following the successful delivery of the Solar Carport project in Leatherhead, officers are exploring the feasibility of rolling this out to additional carparks. Initial analysis is complete which has included consideration of access, scale, and grid connections.
  • Status: Green

“Continue to implement the council’s climate action plan by retrofitting emergency housing accommodation with energy efficient measures“

  • Progress Overview: Building on previous years’ projects, officers are currently reviewing the emergency accommodation stock to identify those properties in most need of upgrade with a view to then identifying appropriate measures before instructing the works.
  • Status: Green

“Undertake an options appraisal for the Material Recycling Facility”

  • Progress Overview: Following a competitive procurement, officers from MVDC, SCC and Joint Waste Solutions identified WRM Environmental & Sustainability Consultants as the successful bidder.  Following contract award, work commenced in June and their report setting out an updated options appraisal for the site, taking into account the planned new Materials Recycling Facility at Trumps Farm, Chertsey and the implications of Local Government Reorganisation in Surrey, is anticipated to be completed by the end of July, with a report targeted for MVDC October Cabinet.  This will enable any budgetary implications associated with progressing the recommended option(s) to be factored into the budget setting process for East Surrey Council during 2027/2028.
  • Status: Green

“Undertake works to the depot in advance of the new contract going live”

  • Progress Overview: A number of works have been identified to ensure the depot can be let to the new contractor with the requisite Energy Performance Certificate (EPC) from June 2027. Work with Amey and the new provider, assuming the contract award is approved, will need to commence in Q2 2026/27.
  • Status: Green

“Recommend award of contract, and commence mobilisation of the waste and street cleaning contract”

  • Progress Overview: Following close of dialogue, the three shortlisted bidders were invited to submit final tenders on 14 April.  Three tenders were received by the deadline of 1 May.  These were evaluated and moderated between 5 May and 9 June, and the bidder whose tender scored the highest score was identified as the preferred bidder.  Following an all member briefing on 17 June, a report recommending contract award to MVDC Cabinet and to East Surrey Shadow Authority has been submitted for their consideration on 14 July and 20 July.  If approved, and subject to no call in or procurement challenge, the contract and ancillary documents can be completed with the successful bidder and implementation of the agreed mobilisation plan, including ordering the new vehicle fleet, can proceed.
  • Status: Green

 

2026/27 Greener Performance Indicators

Percentage of waste sent for recycling, reuse and composting

  • Status: Amber
  • Commentary: The recycling rates for Mole Valley are relatively stable but the numbers do fluctuate slightly (down and up) between quarters.  This can be affected by changes in the volume of garden waste due to weather conditions.  Our target of 57% remains high and despite not quite reaching it (56.0% at the end of Q1 2026/27), MVDC continues to benchmark very well against other local authorities nationally. Joint Waste Solutions continue to provide information to residents to encourage more recycling and are seeking to engage with Clarion to ensure that contamination of recycling within our housing portfolio continues to fall further.

Household waste and recycling per person

  • Status: Green

Number of missed bins per 100,000 collections

  • Status: Red
  • Commentary: Performance at the end of June 2026 is 250 missed bins per 100,000 collections, against a target of 80. The level of missed bins is the result of a number of factors: the heatwaves, including the extreme red heat health warning 22-25 June, has contributed to higher than normal vehicle breakdowns, as well as requiring adaptations to the crews working patterns to safeguard their health and safety, and staff shortages as a result of unplanned and planned absence, coupled with difficulties in sourcing additional staff, exacerbated by a shortage nationally of HGV drivers. The vehicle breakdowns have taken longer than normal to resolve as the nature of the fault has in the majority of cases required the support of specialist third party suppliers to Amey, and those suppliers have been exceptionally busy as a result of the heatwaves and call-outs and rectification works have taken longer than normal to complete, particularly given in some cases long lead in times on sourcing specialist parts.

Percentage of streets with acceptable levels of litter

  • Status: Green

Percentage of streets with acceptable levels of detritus

  • Status: Red
  • Commentary: Performance at the end of Q1 2026/27 at 81% has improved compared to the Q4 2025/2026 result of 79% of streets with acceptable levels of detritus, but remains below the target of 92%.There continues to be inconsistent deployment of sweeping resource which contributes to a higher failure rate. Amey have committed to addressing street cleaning issues through their annual improvement plan.  This includes a number of focused workshops between JWS and Amey, with one having taken place in Q1 2026/2027. The challenges experienced on the refuse collection service in June meant that where there were staff shortages, staff deployment has prioritised delivery of waste collection services over street sweeping.  The data for Q4 remains under review by Amey and the data for Q1 is also pending their review.

Reduction in the Council’s Carbon Footprint

  • Status: Unknown
  • Commentary: The result for 2025/26 will be provided at the end of Q4 2026/27.  The result for 2024/25 was 1,585 tCO2e.

 

 

OPPORTUNITY: “Enabling a prosperous local economy with thriving towns
and villages”

2026/27 Opportunity Annual Plan Objectives

“Work with key stakeholders across Surrey, including the relevant shadow authorities, on the preparatory work for a Spatial Development Strategy to deliver growth, housing, economic and transport needs”

  • Progress Overview: Surrey County Council are leading on the preparatory work for a Spatial Development Strategy until vesting day. Current work involves gap analysis of evidence in advance of decisions on a Foundation Strategic Authority and direction once unitary councils are established.
  • Status: Green

“Implement the Annual 2026/27 Business Plan for the Joint Venture Limited Liability Partnership which outlines the key milestones“

  • Progress Overview: The Annual Business Plan was approved by Cabinet earlier this year and subsequently Cabinet also approved required changes to the legal documents to reflect the Annual Business Plan.The planning application was submitted and engagement with planners is ongoing. The application is targeted to go to Development Management Committee this calendar year.
  • Status: Green

“Complete the sale of Claire House and James House with the Council’s development partner and continue to progress the design of the Riverside scheme”

  • Progress Overview: Although the Development Partner has experienced a delay in the planning process,  good progress has been made and the deal is expected to complete within the anticipated timeframes.
  • Status: Green

“Following the pilot of Pippbrook House as a hub for culture and wellbeing, put forward a proposal for a sustainable future business model“

  • Progress Overview: The pilot of Pippbrook House ground floor started in October 2025 and is nearing the end of the first full year of operation.  The evaluation of the pilot and options will be reported to Cabinet in the Autumn.  In the interim, the opportunity to apply to Surrey County Council to become a licenced venue for conducting wedding ceremonies has been identified but requires a variation to the current planning consent.  A planning application (section 73 variation) is in the process of being prepared and prior to that, we will engage with local residents during the summer to talk through the proposals.  We are targeting submission of the application in September and are targeting determination in December 2026.
  • Status: Green

“Implement the redevelopment of the Foundry/Church Street site”

  • Progress Overview: The construction contract has been signed and enabling works are underway. The communications plan is being implemented to ensure that key stakeholders and the wider community is kept informed of progress.
  • Status: Green

“Implement the Car Parking Action Plan 2026-27, including upgrading the car parking machines to accept contactless payment and exploring migration to the National Parking Platform to expand the range of mobile payment providers to visitors, workers and residents using our car parks”

  • Progress Overview: Preparations for the procurement of new car park payment terminals that will allow both cash and card payments is progressing well. The procurement pack is now nearly finalised and the tender is planned to be published by the end of July. Subject to a successful procurement exercise with installation of the machines planned in the new year we will also look at introducing the National Parking Platform to give users access to a wider range of cashless parking apps. InPost have submitted seven planning applications for the installation of InPost lockers at car park locations and these are currently at the consultation stage with some objections being raised.
  • Status: Green

“Provide financial support to the Mole Valley Employment and Skills Hub so that it can continue to provide advice, guidance and coaching to local residents who are unemployed, facing redundancy or struggling to sustain paid employment”

  • Progress Overview: The Mole Valley Employment and Skills Hub has made a strong start in 2026/27. By the end of June, the Council-funded Adult Project had supported 58 residents, helped 12 into employment and delivered 120 training outcomes, achieving 50% of its annual training target.The DWP-funded Youth Project has supported 47 young people, secured 19 employment outcomes and delivered 51 training outcomes, reaching 85% of its annual training target. The Hub continues to work closely with Jobcentre Plus and partners to provide tailored employment, skills and wellbeing support.The Hub is also expanding its offer through digital inclusion, ESOL and employability support, while developing new initiatives focused on later-life employment and accredited construction training.
  • Status: Green

2026/27 Opportunity Performance Indicators

Percentage of major planning application decisions overturned at appeal

  • Status: Green

Housing Land Supply

  • Status: Unknown
  • Commentary: The 2025/26 Housing Land Supply will monitor housing completions from 1 April 2025 to 31 March 2026. As such, the 2025/26 result will not be known until July 2026 as time is needed to visit and confirm housing completions on or after 31 March 2026. As a result, performance against this PI will be reported at that point.  The result for 2024/26 was 5.1 years.

 

 

PROGRESSING TOGETHER: Working with our partners and the Mole Valley community, our mission is to transform our services to ensure that they are modern, valued, efficient, digital by choice and accessible to all

2026/27 Progressing Together Annual Plan Objectives

“Contribute to the successful implementation of the Structural Change Order for Surrey and ensure compliance with the Section 24 Direction once it comes into force“

  • Progress Overview: Members and officers continue to support the work required to ensure the successful implementation of the Structural Changes Order. A number of officers are involved in the leadership of the programme and MVDC has assigned subject matter experts to  support all relevant work streams. Members are aware of the requirements of Section 24 and have ensured that relevant reports are referred to the Shadow authority for consideration. They have also contributed to the consultation on a proposal to establish a combined Fire Authority.
  • Status: Green

“Continue to work with SCC and other agencies on the Neighbourhood Area Committee pilot, and subsequently with the shadow authority, to help shape the ongoing engagement with communities following implementation of the new unitary council”

  • Progress Overview: There were 5 meetings of the Dorking and Villages Neighbourhood Area Committees (NAC) in the pilot phase.   The meetings were well attended and priorities were set focusing on reducing isolation, poverty and deprivation in the area.  A focus was put on transport, the development of community hubs and information sharing.  A report was considered by Surrey County Council early in the new year which made recommendations around continuing this model of community engagement in the new Unitaries.  That will be a decision for the Shadow Authorities.  In the meantime, the work towards the identified priorities continues within sub groups of the NAC so that the momentum is not lost.
  • Status: Green

“Implement the outcome of the Community Governance Review”

  • Progress Overview: Work continues to ensure that the three new parish councils are established for the 1st April 2027 go live date.
    It is intended to meet with ward members and community representatives by the end of July.
    Work to recruit additional resource to support the three areas is underway.
  • Status: Green

 

2026/27 Progressing Together Performance Indicators

Percentage of council tax collected

  • Status: Green

Percentage of business rates collected

  • Status: Green

Percentage of commercial rent due on a monthly basis collected within 21 days of due date

  • Status: Green

Percentage of commercial rent due on a quarterly basis collected within 21 days of due date

  • Status: Green

Customer satisfaction with Leatherhead Leisure Centre

  • Status: Green

Customer satisfaction with Dorking Sports Centre

  • Status: Green

Customer satisfaction level for Dorking Halls events

  • Status: Amber
  • Commentary: Performance as at the end of June 2026 is 81% of customers rating Dorking Halls-run events as either 4 stars (good) or 5 stars (excellent), which is below the target of 85%.  Dorking Halls is currently closed for refurbishment so the surveys relate to events held at Pippbrook House. Two events were held at Pippbrook House during a heatwave and temperature control proved difficult and made it uncomfortable for customers, which was reflected in the surveys. A portable air conditioning unit is on order which should help to address the issue.

Average call wait time when contacting the Customer Services Unit

  • Status: Green

Percentage of enquiries resolved at first point of contact by the Customer Services Unit

  • Status: Green

Number of e-forms used to access Council services

  • Status: Data Only
  • Commentary: 16,762 e-forms were used to access Council services between April and June 2026. Please see the Performance Indicators Report on the Performance page for further information on this PI.

Number of customers signed up to ‘My Account’ (self-service portal)

  • Status: Data Only
  • Commentary: 21,962 customers were signed up to ‘My Account’ as at the end of June 2026.  The data for April – June 2026 is currently under review. Please see the Performance Indicators Report on the Performance page for further information on this PI.
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