Re-opening for Business

Retail Business Survey

We want to hear from Mole Valley's retail businesses who may be preparing to reopen, in line with the Government's announcement that non-essential retail shops in England can do so from 15 June 2020.

We want to support you and would be very grateful if you could spare a couple of minutes to tell us about your plans to reopen. It is also an opportunity to let us know if you require any support or further guidance.

Retail Business Survey


Business recovery support sessions

Coast to Capital are providing free and impartial one hour 1-2-1 advice on topics to support businesses as you return to work and implement recovery plans. Topics can include developing a safe and COVID-19 compliant working environment, recovery planning and developing an online presence.  To access this support please complete a request form including the topic you want to discuss.


Working safely business webinars

Join a free webinar, hosted by the Department of Business, Energy and Industrial Strategy, to find out more about how to make your workplace COVID-secure.  The webinars cover a range of different types of workplace settings which are allowed to be open.

Work Safely Guidance

The Working Safely guidance sets out practical steps for businesses in eight guides covering a range of different types of work. Many businesses operate more than one type of workplace, such as an office, factory and fleet of vehicles. You may need to use more than one of these guides as you think through what you need to do to keep employees safe.

Which businesses can open

Government guidance sets out which businesses and venues can and cannot open to the public: failure to follow the law relating to these closures can lead to the individual responsible for the business being issued a prohibition notice, a fixed penalty notice or prosecution.

Doing Business Online

There is government advice to do business online and understanding the rules of selling online, in addition to advice on growing your business and business trading internationally during coronavirus.

Food businesses

Food businesses must operate in line with national guidance. Businesses offering food delivery and takeaway services should follow guidance on keeping customers safe. Planning regulations have been changed to enable restaurants, cafes and pubs which do not normally offer delivery and hot food takeaway options, the flexibility to be able to do so.

Businesses are required to tell the local planning authority when the new use begins and ends. Please email with the subject line 'Temporary change of use to a Take Away'.

Public spaces

The government’s Safer Public Spaces guidance provides the owners and operators of public spaces with information and examples of measures that may be undertaken to adapt and manage public spaces to help with social distancing.  

Association of Convenience Stores

The Association of Convenience Stores (ACS) has produced social distancing posters for retailers and home delivery advice.

Trading Standards

Buckinghamshire and Surrey Trading Standards have a web page of frequently asked questions covering issues such as contracts, consumer rights, work cancellations, charges, deliveries, social distancing.

The Trading Standards business advice is open 9am-5pm Monday – Friday (tel 0300 1232329 or email

Environmental Health

Environmental health information is available here for water safety in vacant properties.  If you require information or advice on matters concerning the safe operation of your business, please email

See also:

Checklist for Businesses Re-opening

Checklist for Food Businesses Re-opening