It is important that Mole Valley District Council (MVDC) has an effective parking enforcement function for a number of reasons. One or two cars parked in the wrong place in the district's town centres can cause traffic jams that not only affect the immediate surrounding area, but the entire town. MVDC can promote good parking behaviour through enforcement activities and penalise people who park illegally.
To ensure everyone has an equal opportunity to use the district's car parks to access shops, restaurants, travel or other facilities, MVDC makes sure that residents and visitors park properly and do not stay longer than they have paid for.
The council's civil enforcement officers take a reasonable and fair approach to enforcement. If you have received a Penalty Charge Notice (PCN) and feel in any way aggrieved at it being issued, there is an appeals procedure which ensures that your PCN will be reviewed.
Civil Enforcement Officers now wearing body worn cameras
Please note that MVDC Civil Enforcement Officers (CEO) are now equipped with body worn cameras. This is to protect their health, safety and welfare. The cameras will only ever be activated when a CEO feels it is necessary due to threatening or anti-social behaviour and will warn in advance that the camera is going to be turned on. Our staff have the right to work in a safe and abuse free environment. Swearing, threats or any acts of violence will not be tolerated.
You can find more details on the Body Worn Camera Privacy Notice page.
Paying a Parking Ticket (PCN)
You will need your PCN number and vehicle registration number. Please wait 24 hours from when the ticket is issued before making a payment.
If you pay your fine within 14 days of receiving the PCN, the fine will be discounted by 50% to either £25 or £35. If this payment is not received within the 14 day discounted period however, the full charge of £50 or £70 will apply.
View details and photographs of a Parking Ticket
Appealing a Parking Ticket
If you have received a PCN but wish to appeal its issue, you should do so within 14 days of the date of your PCN. You will need your PCN number and vehicle registration number.
In May, 2021 the Government introduced a new debt respite scheme that is administered by the Insolvency Service which is referred to as ‘Breathing Space’.
It allows debt advice providers and the Insolvency Service 60 days to gather information from creditors and third parties, such as Mole Valley District Council, to make an informed decision on the best path forward for the debtor.
The Insolvency Service issue notifications to MVDC regarding any customers living in Mole Valley who have approached a debt advice provider regarding Breathing Space. On receipt of these notifications all recovery action is suppressed for a period of 2 months.
Any cases that sit with one of our Enforcement Agents will also be updated and they will be instructed to have zero contact with the debtor during that 2 month period.
Further information on Breathing Space, how to find a free debt advice provider and other information on paying debts, can be found using the following link:
For General Enquiries
You can contact us by email firstname.lastname@example.org or in writing to: Parking Services, Mole Valley District Council, Pippbrook, Dorking, Surrey, RH4 1SJ. Please ensure you quote the PCN reference number and include a name and address in your correspondence.
Whilst the appeal is being considered, your case will be placed on hold. If your appeal is unsuccessful you may still have the opportunity to pay at the 50% reduced rate for a further 14 days from the date of your 'no cancel' response.
On Street Car Parking
MVDC enforces on street parking on behalf of Surrey County Council. If you have a query about on street parking bays and yellow line parking restrictions, contact Surrey County Council on 03456 009 009.
MVDC is obliged to fulfil its legal requirements in managing on and off-street parking. A number of traffic orders underpin the MVDC's approach to parking enforcement. To view hard copies of these orders, please visit Pippbrook reception.