The Community Trigger (ASB Case Review)

The Community Trigger (ASB Case Review) was introduced by the Anti-Social Behaviour Crime and Policing Act 2014.

What is the Community Trigger?

The Community Trigger is designed to give victims of anti-social behaviour (ASB) the right to request a review of their case and bring agencies together to take a joined up, problem solving approach to find a solution. It is also called the ASB Case Review.

Who can use the Community Trigger?

  • a victim of Anti Social Behaviour (ASB) or another person acting on behalf of the victim such as a carer or family member, Local Councillor, MP or professional person 
  • the victim could be an individual, a business or a community group

When can I activate the Community Trigger?

The Community Trigger can be used if you have complained to Mole Valley District Council, the police and/or a registered housing provider (social landlord) on 3 or more occasions about separate incidents in the past 6 months. Each incident of anti-social behaviour must have been reported within one month of it happening. This is called the threshold.  If the threshold is not met the case review will not occur.

How do I activate the Community Trigger?

If you decide to activate the Community Trigger you will need to give the following details:

  • Dates of each time you’ve complained
  • Details of where you complained (name, organisation and/or incident reference number)
  • Information about the anti-social behaviour

Complete and return the application form (see Downloads).  Email the word version to  Alternatively you can print the PDF version, and complete and return it to the postal address below.

Printed application forms are also available, please call, email or write to us to be sent a copy.  For other methods of activating the trigger, please call the Community Safety Officer on the number below. 

Telephone: 01306 879338


Post:  Community Safety Officer, Community Safety and Enforcement, Mole Valley District Council, Pippbrook, Dorking, Surrey RH4 1SJ.

If you are unsure whether the Community Trigger is right for you or need any help preparing your application please call 01306 879338 and we would be happy to assist you.

What can I expect?

Once you have activated the Community Trigger, you will receive confirmation of receipt within three working days. Agencies must decide whether or not the threshold has been met. 

Each victim has the right to appeal the decisions made by the panel (regarding whether or not the threshold has been met – or with the decision made at the review stage). For Mole Valley District Council, appeals will be considered by the Office of the Police and Crime Commissioner (OPCC). 

What is not suitable for the Community Trigger?

  • If you have reported ASB and been given a timescale for response, which has not run out. However we will contact the agency you made the report to make sure they are aware of the issue.
  • If you have reported ASB and received a service but you are unhappy with the conduct of a particular agency. You may be advised to submit a complaint under the agency’s complaints procedures.

Community Trigger Statistics

There is a legal requirement to publish how many Community Triggers we have received.  Our data is as follows for the period  from April 2021 to March 2022:

Number of Community Triggers received: 3
Number that did not meet the threshold: 3
Number of case reviews held: 0
Number of case reviews with recommendations made: 0