Mole Valley District Council (MVDC) welcomes feedback from its customers and residents about its services; positive or negative. Here you can find out more about how we handle complaints.
We expect that the majority of issues will be resolved informally when taken up directly with the service responsible. If you are unhappy with a service you have received and wish to complain, please contact us by calling 01306 885001 or you can complete the online form below which will be passed to the service area concerned:
If, after you have contacted the service area you are still not satisfied that your issue has been satisfactorily resolved, then you should use the formal complaints procedure. A copy of MVDC's complaints policy can be viewed (see 'Downloads'). If you wish to request a hard copy of the leaflet, please use the complaints email.
To make a formal complaint to MVDC please email firstname.lastname@example.org or write to the Customer Care Officer using this address:
Customer Care Officer, Mole Valley District Council, Pippbrook, Dorking, RH4 1SJ
Please include as much detail as possible.
Alternatively you can call the Customer Care Officer on 01306 885001.
Having received the complaint, an acknowledgement will be sent in reply within three working days and a full response within 10 working days.