Comments and Suggestions

Mole Valley District Council welcomes your comments and suggestions about our services.

If you wish to submit feedback about a service or services you have received please use our comments and suggestions form:

Comments and Suggestions ›

If you have received excellent customer service from a member of staff or team, you can nominate that person or persons for a SHINE award.

SHINE is your opportunity to say thank you and help us to ensure that we have a culture and an environment in which staff feel valued and where extra commitment and support is noticed, appreciated and celebrated.

So, if you think a team, group or individual has shone - perhaps they've delivered against the odds, exemplified our values, delivered exceptional customer service or gone out of their way to help, please nominate them:

Shine Award Nomination ›

Our values

  • We Listen
  • We Trust
  • We Lead
  • We Care
  • We Respect

If you wish to make a complaint about a service, please visit the Complaints page where you can find out more about how to make a complaint and to download a copy of the Complaints Policy.