Mole Valley District Council welcomes your comments and suggestions about our services.
If you wish to submit feedback about a service or services you have received please use our comments and suggestions form:
If you have received excellent customer service from a member of staff or team, you can nominate that person or persons for a SHINE award.
SHINE is your opportunity to say thank you and help us to ensure that we have a culture and an environment in which staff feel valued and where extra commitment and support is noticed, appreciated and celebrated.
So, if you think a team, group or individual has shone - perhaps they've delivered against the odds, exemplified our values, delivered exceptional customer service or gone out of their way to help, please nominate them:
- We Listen
- We Trust
- We Lead
- We Care
- We Respect
If you wish to make a complaint about a service, please visit the Complaints page where you can find out more about how to make a complaint and to download a copy of the Complaints Policy.