If your bin has been missed during a collection, please allow us until 4pm to return. If it remains uncollected after that time, please report it.
You must report a missed bin collection within two working days of the collection date. Please leave your bin out as normal. If you have not reported your missed bin within 2 working days, Amey, our waste contractor will be unable to return to collect the bin. Please note that food waste collections are made by a separate vehicle and so may be made at a different time on your collection day.
Our contractors will return for your missed collection within 2 working days of you reporting the miss (as long as there are no reasons given such as the bin was contaminated). Please note that while Saturday is not a normal working day for our contractors, there are occasions when they may return on a Saturday so please leave your bin out in the usual collection place.
For Mole Valley service updates, visit the Joint Waste Solutions website
Before reporting that your bin was missed, please ensure that your bin:
- was unobstructed and placed at the edge of your property
- did not contain the wrong type of waste (see 'What goes in my bins' for more details)
- was put out on the correct day for collection by 6am (see 'Calendar - Collection Day' for more information)
Amey has between 6am and 4pm to collect your bin(s) on collection day, before it can be reported as missed. Although collection time of day can become regular in an area they are not fixed and may change week to week. Please note that if the above criteria are not met, our contractors will not return to empty your bin.
To report an overflowing street litter bin or dog waste bin, please click here to access the online reporting form.