Financial Support for Residents

Has your income reduced or stopped?


Council Tax

Council Tax Support

Help with Your Living Expenses

Working Tax Credits

Notify us of a Change in Circumstance

Help with Debt Advice

Self Employment Income Support


Council Tax

Your Council Tax provides the money that pays for services to the most vulnerable people in our community, which is particularly vital at the moment.  Please do continue to make your payments as usual if you are able to, to help us support your local neighbours, friends and family.

There may be some of you who will find it very difficult to make Council Tax payments in the current climate and we do understand this.

We do ask that you contact us via council.tax@molevalley.gov.uk or 01306 885001 if you're unable to pay your council tax, so we are aware of your circumstances and can discuss next steps including payment plans tailored to individual needs. The council tax situation is constantly reviewed to make sure that our residents receive the support required in this unprecedented times.

We value your support in working together.

Council Tax Support

If you are now on reduced hours, have lost your job or your work has stopped, Mole Valley Benefits Section may be able to provide help towards your Council Tax. This help is given when applying for Council Tax Support. For more information:

Council Tax Support.

Council Tax Covid-19 Hardship Fund

Self-Employment Income Support Scheme

The Self-employment Income Support Scheme (SEISS) will support self-employed individuals (including members of partnerships) who have lost income due to coronavirus.  This scheme enables you to claim a taxable grant worth 80% of your trading profits up to a maximum of £2,500 per month. Initially set for three months, it may be extended if needed.

If you have not submitted your Income Tax Self-Assessment tax return for the tax year 2018-19, you must have done this by 23 April 2020.  Otherwise you will not be able to apply for SEISS.

Claim a grant through the SEIS here

Help with Your Mortgage, Rent or other Living Expenses

If you are struggling to keep up with your mortgage payments the latest advice from the Financial Conduct Authority on Mortgages and the Coronavirus can be found here.

If you need help with your rent or other living expenses, then you may qualify for other state benefits including Universal Credit. 

More information on Coronavirus and claiming benefits >>

The Universal Credit helpline is 0800 328 5644.  

Working Tax Credits 

Working Tax Credits payments will be increased by £1,045 to £3,040 per year from 6 April 2020 until 5 April 2021.

The amount a claimant or household will benefit from will depend on their circumstances, including their level of household income. But the increase could mean up to an extra £20 each week.

If you claim Working Tax Credits, you don't have to take any action or contact HMRC - the increase in your payments started from 6 April 2020.

The tax credits calculator was updated on 6 April 2020.

How to Notify us of a Change in Circumstance 

If you already receive Housing Benefit or Council Tax Support you can notify us of changes using our online form. Visit our Change in Circumstance web page for more information.

Help with Debt Advice

For more general debt advice please go to the Citizens Advice or Money Advice Service websites.