Access to Council Services

Our reception is closed, but our phone lines are operating as usual on 01306 885001 (8.30am - 5pm, Monday - Friday). 

All services excluding the below are operating as usual.  

Currently Closed/not operating


Dealing with waste if you're self-isolating

Collection banks

Free Parking for Health, Care and NHS Volunteer Responders

Paying our Suppliers


Leatherhead Community Recycling Centre

Open 8am - 5pm, Monday to Sunday. 

Residents can take batteries, black bag waste, bulky waste, cardboard, gas bottles, green waste, hazardous waste, scrap metal, small electronics, white goods, and wood.

The CRCs are unable to accept chargeable waste (soil, rubble, plasterboard or tyres) and textiles at present. Residents using a van, pick-up or trailer can use the sites again, but will still need a valid van permit, as usual.

More information on Surrey County Council's website.

Collection Banks

Small Electricals/WEEE are now being emptied approximately every two weeks.

The shoe (SOEX) collection bins are being emptied once a week.

The Tetra pak/carton collection banks in the following car parks are being serviced as normal:

  • Reigate Road in Dorking
  • Lower Shott in Bookham
  • Randalls Road in Leatherhead
  • Ashtead Peace Memorial Hall 

Cardboard collection banks in the following car parks are being serviced as normal:

  • Reigate Road in Dorking
  • Ashtead Peace Memorial Hall

The textile and British Heart Foundation (Books, CD's and DVD's) collection banks in our car parks will not be emptied for the foreseeable future. We would therefore ask that items are no longer taken to these collection banks.

Dealing with waste if you're self-isolating

The Government has advised that anyone who is self-isolating with symptoms of Coronavirus, including those with a diagnosis of the virus, should treat their household waste.

  • Personal waste e.g. used tissues, and disposable cleaning cloths can be stored securely within disposable rubbish bags. These bags should be placed into another bag, tied securely and kept separate from other waste within your own room. This should be put aside for at least 72 hours before being put in your usual external household waste bin.
  • Other household waste can be disposed of as normal.

The advice also says that when cleaning you should use your usual household products like detergents and bleach as these will be very effective at getting rid of the virus on surfaces. Clean frequently touched surfaces. For more information, read the Government's stay at home guidance for people with confirmed or possible Coronavirus (COVID-19) infection.

Free Parking for Health, Care and NHS Volunteer Responders

We must continue to support our health, care and NHS volunteer responders in their vital work, so are delighted to continue to provide free parking for them in all our car parks.

You can apply for a pass here

Paying our suppliers

We recognise that the current outbreak of Covid-19 will affect many of our suppliers and may put their financial viability, ability to retain staff and supply chain at risk. To help maintain cashflow and protect jobs, we are shortening our standard payment terms.  

In order to help us pay you quickly please email invoices instead of paper, to purchaseorders@molevalley.gov.uk.  Please do contact your usual contract manager if you have any queries.

Public Toilets

The public toilets at Woodfield Lane in Ashtead, Lower Shott in Bookham, Swan Centre in Leatherhead and South Street in Dorking are open. These facilities are available from 8am to 6pm, seven days a week, and are cleaned twice daily.

The public toilets in St Martin's Walk, Dorking are open Monday - Saturday 10am - 4.30pm and Sunday 11am - 3pm.

Please adhere to the public information notices displayed at these sites and help reduce the risk of spreading the virus. 

The public toilets at Meadowbank in Dorking remain closed at this time.