Swan Centre Refurbishment

Work has begun on the first phase of refurbishment to the Swan Shopping Centre, Leatherhead as part of Transform Leatherhead.

Phase 1

1st week September 2018 - late October 2018

This first phase will see the refurbishment of the public toilets and provision of new baby changing facilities.  Whilst works are undertaken alternative ladies and mens toilets are available in Sainsbury's, disabled toilets in Costa's and baby changing facilities in Boots.

Works will also take place on Levels 1- 4 of the car park to make it more user-friendly. The car park will remain open and operational. There will be Traffic Marshalls to direct users around the car park starting from 11th September.

15th October - detail on car park improvements

The improvements for the car park, recommended by transport engineers, include:-

- Existing parent and child spaces on Level 1 have been converted to smaller car spaces to allow a better turning route to navigate the ramps. Existing signage has been removed today.

- New parent and child spaces have been created further away from the ramps on Level 2. These will be resurfaced and signed this week.

- Improvements around the ramps including painting and chamfering (reducing and angling the edges) of the kerbs, painting the walls and applying rubber protection.

As part of the first phase of refurbishment we are also beginning development of a new Swan Cenrtre website.


1st week in September 2018

  • Toilets closed as work begins. Alternative ladies and mens toilets are made available in Sainsbury's, disabled toilets in Costa's and baby changing facilities in Boots.
  • Contractors set up for works at Car Park.

2nd Week in September 2018

  • The toilets remain closed as they are stripped out and work on the plumbing and electrics begins.
  • Level 1 of the Car Park is closed but Levels 2-6 remain open. Traffic Marshalls are on site to direct users. Whilst closed, improvements will be made to the edges of the ramps to improve access and the whole level will be redecorated. Decoration of the car park will be done  level by level and overnight.

3rd Week in September

  • The toilets remain closed as work continues.
  • Level 1 of the car park will remain closed as the painting is completed and dried over the course of this week. Look out for the Traffic Marshalls on Wednesday and Thursday who will direct drivers as work to improve the ramps is undertaken. Access to the levels 2-6 remain open for parking.

Mid -October update

The refurbishment is still on programme so Phase 1 will be complete by the end of the month.

  • The old toilets strip out is now complete and the floor tanked (due to unexplained water ingress), the new layout is complete and floor and wall tiling is underway and will be complete by Thursday 18th.
  • Car Park Levels 1 & 2 and part of Level 3 are complete. This includes a full paint job, re-signing and surfacing with new Centre colours.
  • Level 1 parent and child baays have been covnerted to smaller car bays to llow a better turning route to navigate the ramps. Further signage indicating the new partent and child bays on Level 2 will go up this week.
  • The chamfering of the kerbs and bull noses on the ramps is now almost complete with Level 4 - 5 due to be complete by Wednesday 17th.
  • 12 traffic marshals will be on site this week directing traffic and footfall in the car park.

Between November and January there will be no further work to ensure there is minimal impact on the Christmas trading period.

Phase 2

The second phase will see the completion of the car park improvement works and replacement of the lifts.


Mid Jan 2019 - late Feb 2019: Car park works will be completed on levels 5-6.

Mid Jan 2019 - early Apr 2019: One passenger lift and one goods lift will be replaced.

Mid Apr 2019 - end of May 2019: The second passenger lift and second goods lift will be replaced.

Phase 3

Late May 2019 - early July: The stairwell will be reconfigured and will be out of operation.

Late May 2019 - August 2019: A new retail unit will be created within the existing stair well area opposite the lifts.


Why are the works taking place?

Mole Valley District Council is undertaking these initial refurbishments as part of its Transform Leatherhead initiatives aimed at rejuvenating, expanding and transforming Leatherhead town centre. Along-side these works we are working closely with retail experts, Cushman and Wakefield and their multi-disciplinary team to develop anevidence based, long term, development recommendation for the Swan Centre, to act as a catalyst to revitalise the High Street. This is planned to be the subject of a report to the Cabinet in February 2019.

As stakeholders on Leatherhead High Street, Mole Valley District Council has the opportunity to positively influence the retail offer.

How long will it all take?

The works are taking place in 3 phases from early September 2018 through to late summer 2019. See above for details.

Will I still be able to park at the Swan Centre?

Yes. At no point will the car park be closed. There will be Traffic Marshalls to direct users throughout the construction process.

Is there any risk to my vehicle from these works?

There will be minimal risk to vehicles, small sections of concrete will be cut back to facilitate the improvement works however Traffic Marshalls will ensure this will have minimal impact and risk to users.

Will there continue to be disabled parking available?


Where can I go to the toilet instead?

The toilets will be closed from 1st week September to late October 2018. During this time Sainsbury's are generously allowing its toilets to be used instead. Replacement baby change facilities are also available in Boots.

Will I still be able to use the lifts?

Only one Swan Centre passenger lift will be worked on at a time in early 2019, the other passenger lift will remain available. Sainsbury's lifts are not affected by the works.

Who is undertaking the work?

The lead contractor for these work is H A Marks of London.