Access to Council Services

Updated 27 March

Our reception is closed, but our phone lines are operating as usual on 01306 885001 (8.30am - 5pm, Monday - Friday).

All services excluding the below are operating as usual. 

Currently Closed/not operating

Bin collections: how you can help

Dealing with waste if you're self-isolating

Collection banks

Collection of home textiles

Housing/ homelessness


Paying our Suppliers

Collections of clothes, home textiles, small electricals

Collections of clothes, home textiles, small electricals and batteries will be suspended from Monday 30 March until further notice. The textiles recycling banks that are operated by a range of charities are also unlikely to be emptied regularly.

Please hold onto your clothes, home textiles, small electricals and batteries until these services return to normal. Find out more here.

Collection Banks

The textile, WEEE and British Heart Foundation (Books, CD's and DVD's) collection banks in our car parks will not be emptied for the foreseeable future. We would therefore ask that items are no longer taken to these collection banks.

However, the cardboard collection banks at the Reigate Road (Dorking) and APMH (Ashtead) car parks are currently still being serviced as normal.

Housing/ homelessness

If you have a housing or homelessness issue please call 01306 885001 (8.30am - 5pm, Monday - Friday) or email; outside office hours: 01372 376533

Dealing with waste if you're self-isolating

The Government has advised that anyone who is self-isolating with symptoms of Coronavirus, including those with a diagnosis of the virus, should treat their household waste.

  • Personal waste e.g. used tissues, and disposable cleaning cloths can be stored securely within disposable rubbish bags. These bags should be placed into another bag, tied securely and kept separate from other waste within your own room. This should be put aside for at least 72 hours before being put in your usual external household waste bin.
  • Other household waste can be disposed of as normal.

The advice also says that when cleaning you should use your usual household products like detergents and bleach as these will be very effective at getting rid of the virus on surfaces. Clean frequently touched surfaces. For more information, read the Government's stay at home guidance for people with confirmed or possible Coronavirus (COVID-19) infection.

Bin collections: how you can help

We're doing everything we can to keep bin collections running as normal, but it's likely that services will be impacted soon because of staff shortages due to parental leave or sickness. To help us prepare, here are some things that you can do to help:

  • Due to reduced traffic, your usual collections time may change. Please put your bins out early and leave them out until they've been emptied.
  • Please be considerate when parking your car on a collection day, this will help to ensure the collection vehicles can access your road.
  • Put the right items in the right bins. Use the Surrey Recycles search tool to find out what goes where. It can be found on the Surrey Environment Partnership (SEP) website or downloaded as an app - search for 'Surrey Recycles'.
  • Reduce your waste as much as possible. Could you use an alternative reusable item, or use something again instead of throwing it away? There are plenty of tips on how to reduce waste on the SEP website.
  • Compact your recycling into bins as much as possible to maximise space and only put bins out when they are full.
  • Start composting at home. You can buy a compost bin at a reduced rate from the SEP website. For those wanting to compost all their food waste, food waste digesters are also available.
  • If you decide to have a clear-out while you're at home, please don't put everything in the bin straight away. Wait until normal service resumes.

For more information, visit the Surrey Environment Partnership website


Free parking for health and social care workers

If you are a health or social care worker, parking is now free in all MVDC car parks. This applies from 26 March until further notice. You are not required to contact the Council for a special permit. Just park with a note in the windscreen indicating you are a health or social care worker. If you have already bought a parking permit and you fall into this category, we are unable to process a refund at this time.


Residents who do not have a permit, but may regularly park on-street, and who may find themselves working from home or having to self-isolate, we are offering a temporary permit for £30 for three months. This will enable residents to park in any MVDC long term car park throughout the day. Applications can be made by filling in an application form and making a payment over the telephone. Applications can be emailed to Details of where long term car parks are located is on our website.

We have removed the time restrictions for off-peak permits. For the time being, these permits are valid in MVDC long term car parks outside of the specified off-peak times without any penalty.

We are working hard to process all parking permit renewal applications. If you have already submitted a parking permit renewal application, your old parking permit will remain valid and there is no need to contact us to follow up your application or to make a payment. Please wait for us to contact you.

Penalty Charge Notices

Penalty charge notices are temporarily on hold, although we are still accepting payments.

Paying our Suppliers

We recognise that the current outbreak of Covid-19 will affect many of our suppliers and may put their financial viability, ability to retain staff and supply chain at risk. To help maintain cashflow and protect jobs, we are shortening our standard payment terms. 

In order to help us pay you quickly please email invoices instead of paper, to  Please do contact your usual contract manager if you have any queries.

Last Updated: 27/03/2020

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