Senior Citizens and Disabled Persons Concessionary Bus Passes

Bus Pass

Who can apply for an aged 60 or over bus pass?
Who can apply for a disabled person's bus pass?
How do I apply?
Why do I need to send a photograph with my application?
When should I apply?
When can I travel?
Where can I travel?
Need a Companion pass?
What should I do if my circumstances change?
What happens if I need a replacement Pass?
When will I receive my Pass?
Need bus timetable information?
Data Sharing

Who can apply for an aged 60 or over bus pass?

If you are aged 60 or over and you live in the Mole Valley area, you are entitled to apply for one of the new bus passes.

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Who can apply for a disabled person's bus pass?

To qualify for a disabled person's bus pass you must be aged 5 or over and live in the Mole Valley area. You must also:

• Be blind or partially sighted or
• Be profoundly or severely deaf or
• Be without speech or
• Be suffering from a permanent disability or injury affecting your ability to walk or
• Be without the use of both arms or
• Have a learning disability as defined in the Transport Act 2000 or
• Have been refused or likely to be refused a driving licence on medical grounds.

As with the 60+ pass you should contact the Council Offices at Pippbrook, between 8:30 a.m. and 5 p.m. Monday to Friday or the Leatherhead Help Shop, 25-29 High Street, Leatherhead between 9:30 a.m. and 4:30 p.m. Monday to Friday and 9:30 a.m. to 1:00 p.m. on a Saturday for an application form.

Please note that when applying for a disabled persons bus pass you will also be required to provide proof of the disability that qualifies you for the concession.

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How do I apply?

You should contact the Council Offices at Pippbrook (telephone 01306 885001), between 8:30 a.m. and 5 p.m. Monday to Friday or the Leatherhead Help Shop (telephone 01372 363385), 25-29 High Street, Leatherhead between 9:30 a.m. and 4:30 p.m. Monday to Friday and 9:30 a.m. to 1:00 p.m. on a Saturday for an application form or e mail info@molevalley.gov.uk requesting that an application form be sent to you, please ensure that you supply your full name and address.

On submitting your application you will need to supply two forms of identification, proving your residence in the area, if possible one of these should contain a photograph (this could be a passport, utility bill, new style drivers licence etc). Please ensure that any identification produced shows your current address in the Mole Valley District Council area. You will also need to supply a separate current passport size photograph (45mm x 35mm).

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Why do I need to send a photograph with my application?

The purpose of the photograph is to enable bus drivers to check that the pass holder boarding the bus is entitled to the concession. Although the requirements for the photograph are not as rigorous as for passports, where possible a white background should be used and the photograph should clearly show the whole face without a hat. The photograph should be a similar size to that required for a passport, 45 x 35 mm.

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When should I apply?

If you qualify for a disabled pass or you are already over the age of 60 apply now. If you are approaching the age of 60 please do not apply any earlier than two weeks before your birthday, as your application will only be returned to you with a request that you resubmit it nearer the actual date.

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When can I travel?

10 of the District and Boroughs in Surrey (including Mole Valley) have improved on the National Scheme meaning that the 60+ passes are valid for free weekday travel for journeys starting anywhere within Surrey from 9.00 a.m. (with the exception of journeys starting in the Surrey Heath district where the start time is 9.30a.m.) and at any time at weekends or public holidays.

Holders of a Disabled persons bus pass can travel in Surrey at any time.

Please note: if you use your pass outside the Surrey area you will need to contact the local authority for that area to determine what enhancements, if any, have been made to the National Scheme which states that free travel commences from 9.30 a.m. for both 60+ and disabled passes.

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Where can I travel?

You can use your new bus pass for free travel on any local bus service throughout England.

You cannot use your new bus pass on:

• Express services or excursions
• Special services
• Tram, tube or rail services
• Services in Scotland, Wales or Northern Ireland
• Services which the Department of Transport may add to the above list

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Need a Companion pass?

If you find it impossible to travel on your own you can apply for a Plus One Companion Pass. This can be used by you and a companion for free travel in the Surrey concessionary area, but free companion travel outside Surrey is at the discretion of the relevant local authority. A letter from social services is needed to qualify for a companion pass.

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What should I do if my circumstances change?

If your circumstances change, for example you move from the property to which the bus pass has been issued, you should contact the Concessionary Fare group and inform them of the change. If you are in any doubt as to the relevance of the change please telephone to clarify the situation. The telephone number to contact is 01306 885001.

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What happens if I need a replacement Pass?

If you lose your card or it is stolen you will be able to get one replacement card free of charge. If you require a further replacement card for whatever reason there will be a charge of £10 for each subsequent card issued.

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When will I receive my Pass?

In the normal course of events you will receive your pass within two to three weeks of making the application. There is the possibility that this may be delayed should there be a higher than normal demand during the period you make your application.

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Need bus timetable information?

Surrey County Council produces free Bus and Train Guides to help your journeys.

These are available from libraries, council offices and bus enquiry offices or by contacting Surrey County Council on 08456 009 009.

Timetable information and other general information regarding the Concessionary Fare scheme within Surrey can be found on the Surrey County Council website at www.surreycc.gov.uk/buses.

For travel beyond Surrey contact Traveline on 0871 200 2233 (calls from land lines cost 10p per minute plus a 6p set up charge) or www.traveline.info.

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Data Sharing

This authority is under a duty to protect the public funds it administers, and to this end may use the information you have provided in order to access this service for the prevention and detection of fraud. It may also share this information with other bodies responsible for auditing or administering public funds for these purposes.

For further information see www.molevalley.gov.uk/datasharing or contact the Fraud Manager on 01306 879330.