Dial-A-Ride

A minibus service for all residents with mobility problems.

Telephone 01372 383333
Please note that, for your protection and training purposes, calls to this number may be recorded

What is the Dial-A-Ride service and who can it help?

If you have a disability and cannot use public transport and are a resident of Mole Valley, you will qualify to use our service.

If you are aged over 60 and require Day Centre transport and are a resident of Mole Valley, you also qualify.

The service covers travel within Mole Valley and to neighbouring areas such as Epsom, Cobham, Reigate, Redhill, Crawley, Horsham and Guildford.

Dial-A-Ride is a versatile service designed to support your independence. For instance, you may use it to take you shopping, for medical appointments, visits to Day Centres, going to Church, visiting friends, etc.

General Information

• To use Dial-A-Ride you will have to become a member at a cost of £15.50 per year.
• The service operates every day 9 am - 4.45 pm.
• A journey on Dial-A-Ride will cost £2.45 each way per zone. A mileage charge also applies for travel outside of the Mole Valley boundary.
• To book your journey, simply telephone 01372 383333 between 9.30 am and 3.30 pm Monday to Friday.
• We do need at least 48 hours notice of when you require to travel although, in emergencies, we will always try to fulfil your request.
• The service operates on a first come first served basis.
• If you have to cancel your booking, please give us as much notice as possible.
• Our drivers will be happy to assist you whatever your disability.
• Our vehicles are adapted with lifts for wheelchair users and others who have mobility problems.
• An essential escort may travel free of charge. The exception to this is on Dial-A-Ride outings. Again, to ensure a seat is available for your essential escort, please advise the office when making your booking.
• Additional passengers may travel, subject to availability, at the normal charge.
• Guide dogs or hearing dogs are welcome.

How to join the Dial-A-Ride service

Simply fill in the online registration form and we will respond as soon as possible. For online registrations the membership fee will be collected on your first journey.

Alternatively, telephone 01372 383333 or e-mail dialaride@molevalley.gov.uk to request that a registration leaflet and form be sent to you by post.