Bin: Report a Missed Collection
If your bin has been missed during a collection, report it via the Missed Bin Collection Form or call 01306 885001.
You must report a missed bin collection within 48 hours of the collection date. Please leave your bin out as normal. If you have not reported your missed bin within 48 hours, Biffa, our waste contractor will be unable to return to collect the bin.
Before reporting that your bin was missed, please ensure that your bin:
- was unobstructed and placed at the edge of your property
- did not contain the wrong type of waste (see 'What goes in my bins' for more details)
- was put out on the correct day for collection by 6.30am (see 'Calendar - Collection Day' for more information)
Biffa has between 6.30am and 4pm to collect your bin(s) on collection day, before it can be reported as missed. Although collection times can become regular in an area they are not fixed and may change on a weekly basis.