ASB Case Review (also known as the Community Trigger)

The ASB Case Review (Community Trigger) was introduced by the Anti-Social Behaviour Crime and Policing Act 2014.

What is an ASB Case Review?

It gives victims and communities the right to request a review of their anti-social behaviour complaints and brings agencies together to take a joined up, problem solving approach to find a solution.

If a submission meets the defined threshold, a case review will be undertaken by the local Community Safety Partnership. Agencies will share information, review what action has been taken and decide whether additional actions are required.

Who can use an ASB Case Review?

  • a victim of Anti Social Behaviour (ASB) or another person acting on behalf of the victim such as a carer or family member, Local Councillor, MP or professional person 
  • the victim could be an individual, a business or a community group

What is not suitable for an ASB Case Review?

  • if someone has reported ASB and been given a timescale for response, which has not expired. They will be advised to contact the agency they are working with to discuss what is happening
  • if someone has reported ASB and received a service but they are unhappy with the conduct of a particular agency. They will be advised to submit a complaint under the agency's complaints procedures

Threshold for Surrey:

  • a victim has reported three times in the last six months separate, but related, anti social incidents to agencies and the problem persists (Form One), or
  • a victim is aware that other people in the local community have reported separate, but related, anti social incidents to agencies in the last six months and the problem persists. The review will be started if five or more individuals have made separate, but related reports over a six month period (Form Two)

An ASB Case Review should not be submitted where:

  • the agency/agencies involved have given a time-frame for actions to be completed and this has not yet expired
  • the agency/agencies involved have taken action and the victim is unhappy with the conduct of a particular agency. This should be directed back to senior officers within the relevant agency dealing with the issue and dealt with through their usual complaints procedure

How to submit a request for a ASB Case Review

Complete either Form One or Form Two (see 'Downloads') and submit it by email to or post it to Community Safety and Enforcement, Mole Valley District Council, Pippbrook, Dorking, Surrey RH4 1SJ.

You will need to provide us with details of three separate incidents that you have reported, or the names of five other residents who have reported the same incident. We will review the incident details and confirm receipt within three working days and a full response will not exceed 25 working days.

You can find out more about ASB Case Reviews (Community Triggers) and other ASB Powers used throughout Surrey on the Surrey Community Safety website.

Last Updated: 04/03/2019

Printer Friendly Version

Anything wrong with this page?

Help us improve

Use our online services to report, apply or pay.