|Website URL : http://www.molevalley.gov.uk/index.cfm?articleid=17779|
Mole Valley District Council (MVDC) will investigate complaints about food sold within the district to protect public health and ensure that food and food packaging meets the relevant legal standards.
When you purchase food outside the district, MVDC will advise you on which local authority will deal with your complaint and may also be able to assist in transferring the food to that authority.
Enforcement duties for food complaints have been divided between the district and county councils.
MVDC will investigate complaints of:
Surrey County Council Trading Standards will investigate complaints of:
Trading Standards can be contacted by phone, on 01372 371700.
Making a food complaint
When you make a complaint, MVDC will initially need to know:
If formal action is considered necessary, MVDC will ask you to make a statement and you may be asked to attend court and give evidence. Please note that MVDC will not seek to obtain or otherwise negotiate any compensation or redress on the behalf of the complainant(s).
MVDC has produced a Food and Food Premises Complaints Policy (see 'Downloads') which has been approved by elected members.
© 2017 Mole Valley, Pippbrook, Dorking, Surrey, RH4 1SJ.
Tel: +44 (0)1306 885001 Fax: +44 (0)1306 876821, 2017.