Mole Valley

Website URL : http://www.molevalley.gov.uk/index.cfm?articleid=17188

Complaints

Mole Valley District Council (MVDC) welcomes feedback from its customers and residents about its services; positive or negative. Here you can find out more about how we handle complaints.

We expect that the majority of issues will be resolved informally when taken up directly with the service responsible. If you are unhappy with a service you have received and wish to complain, please contact us by calling 01306 885001 or you can complete the online form below which will be passed to the service area concerned:

Online Complaints Form ›

If, after you have contacted the service area you are still not satisfied that your issue has been satisfactorily resolved, then you should use the formal complaints procedure. A copy of MVDC's complaints policy can be downloaded below. If you wish to request a hard copy of the leaflet, please use the complaints email.

To make a formal complaint to MVDC please email complaints@molevalley.gov.uk or write to the Customer Care Officer using this address:

Customer Care Officer
Mole Valley District Council
Pippbrook
Dorking
RH4 1SJ

Please include as much detail as possible.

Alternatively you can call the Customer Care Officer on 01306 885001 or visit us at our offices in Dorking.

Having received the complaint, an acknowledgment will be sent in reply within 3 working days and a full response within 10 working days.



© 2017 Mole Valley, Pippbrook, Dorking, Surrey, RH4 1SJ.
Tel: +44 (0)1306 885001 Fax: +44 (0)1306 876821, 2017.